Chat Specialists (Kingston, Jamaica) - itel International (itel BPO)

 Chat Specialist - Kingston

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

POSITION PURPOSE: Providing great customer experience to our customers by keeping them engaged, responding to their interactions in a timely manner and ensuring that their issues are resolved. Each Specialist is responsible for having dynamic conversations that assist the consumer in their shopping process and result in the consumer wishing to do business with our customers. Conversations are not scripted. Specialists are required to think quickly to provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, research, improvise, and type quickly is a must. This is not a sales position; however, each Specialist is responsible for meeting monthly metrics to include quality, productivity and CSAT.

ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provides timely and accurate information on incoming/outgoing interactions
• Works closely with mentors, team leaders and management team to provide quality conversations to our customers and represent our clients in an effective and efficient manner.
• Provides timely feedback to the company regarding any concerns.
• Partners with management team to meet and exceed customer service expectations.
• Regular on-site attendance; strict adherence to the Attendance Policy.

COMPETENCIES:

• Great Verbal and Written Communication.
• Interpersonal Skills.
• Multi-tasking.
• Adaptability/Flexibility.
• Consistency/Reliability.
• Attention to Detail.
• Must articulate well
• Must be able to type 40 WPM

QUALIFICATIONS:

• Five (5) CXC to include English and a numerical subject
• Exception: 3 CXC minimum with previous BPO experience.
• Must be experienced at navigating website pages and quickly identifying information
• Must have effective written and oral communication skills
• Ability to multi-task and prioritize quickly
• Detail oriented and customer-focused
• Possess critical thinking skills
• Adaptable
• Career oriented and professional
• Prior BPO/or Customer Service Associate is a plus

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

APPLY TO ITEL

Customer Service Agents (Portmore, Jamaica) - Ibex Global

Overview

Customer Service Agents respond to inbound voice customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions

Responsibilities
Communication Skills

• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.

Technical Skills

• Ability to type 25 words per minute with few grammatical errors.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties

Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses, sites/locations, onsite/home)
• Must be able to work on any shift within a 24-hour work day.
• Must be able to work on Weekends and Public Holidays.
• Must be able to commit to and work additional hours according to the needs of the business.

Qualifications

• Minimum three (3) CXC passes or equivalent qualification is preferred, or a combination of experience and related skills.

APPLY TO IBEX GLOBAL

Customer Service Advisor (Kingston, Jamaica) - Concentrix

 

Job Title:

Customer Service Advisor (Kingston- Fulltime)
Job Description

The Customer Service Agent position interfaces with customers via inbound calls. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time

Location: Kingston, Jamaica

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Monthly engagement activities

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• No BPO experience required, but is a plus
• At least 3 CXC subjects to include English Language and Mathematics
• Ability to work any 8 hours shift within 24 hours and on weekends
• A clean criminal background
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

APPLY TO CONCENTRIX

Loan Officers (Islandwide - Jamaica) - Kris An Charles Investments Limited

Kris An Charles Investments Co. Ltd. has been Jamaica’s premier micro finance company since 1992 and operates twelve branches island-wide. We are recruiting Loans Officers for our branches, who are committed to sales, service and success and are seeking a challenging opportunity with a dynamic and progressive Company. Applicants must be highly motivated, passionate about sales and extremely proactive and should demonstrate the ability to build and maintain customer relationships and close sales.

Qualifications & Experience Required

• At least a first degree in Business Administration or Marketing (completed)
• A minimum of two years’ experience in Sales/Lending
• Must be target oriented with a drive to succeed in the microfinance industry
• Exceptionally talented, energetic, high-performing

Core Responsibilities

• Create and execute marketing initiatives to generate prospects and convert to sales
• Build and maintain relationships with key stakeholders
• Interview prospective customers to determine eligibility for loans
• Process loans on the Company’s loan management system in a timely manner
• Generate accurate loans contracts/documents
• Follow up with loan prospects via telephone, email or other approved methods
• Meet or exceed monthly assigned disbursements targets
• Achieve individual targets for Collection
• Handle customer related matters and escalate when necessary
• Provide recommendation as needed for process improvements
• Any other duties that may be assigned

Skills/Attributes Required

• Excellent sales and negotiating skills
• Excellent inter-personal skills and high appreciation for superior service standards
• Excellent oral and written communication skills
• Excellent organizational ability and multi-tasking skills
• Time management skills
• Problem solving ability
• High level of accuracy and keen attention to detail
• Advanced computer skills in MS Office suite

Suitably qualified candidates are invited to apply no later than Friday, October 4, 2024.

Email cover letters and resumes to: jobs@krisancharles.com   

We thank all applicants for their interest, however only those applicants matching the above profile will be shortlisted and contacted.

Team Member (St. Ann, Jamaica) - Island Grill

 

At Island Grill, we are looking for energetic, customer-focused, personable Team Members to join our Team. If you like to learn, enjoy getting to know new people and are outgoing, then you will want to be part of our family.

Being a Team Member at Island Grill is more than just a job. It is an opportunity to meet interesting people, treat our customers to a great hassle-free experience and to develop an exciting career in the food-service industry. Our restaurants are “Only Good Vibes”. Our passion at Island Grill is to take the amazing tastes and flavors of Jamaica to create new exciting dishes, and serve them with warm island hospitality.

So what do our Team Members do?

• Connect with customers to ensure they have a positive hassle free experience
• Help customers order their favourite Island Grill meals
• Prepare great, consistent fresh & high-quality products in accordance with Island Grill’s recipe standards and procedures
• Partner with co-workers and managers in meeting daily targets
• Keep the restaurant clean and looking impeccable by maintaining food safety and sanitation standards
• Coach others to encourage learning, positive feedback & improve performance
• Contribute to restaurant goals for increasing sales and reducing costs

What do you need to become a Team Member?

• Come visit us, at the HR office for a walkin interview at 59 Knustford boulevard , from 9am-12pm everyday
• At least 3 CXC’s/CSEC subject; It would be an asset to have one of the following: Food & Nutrition, Home Management or Agricultural Science
• HEART/NTA NCTVET Passes in Food Preparation (Level 1 or 2), Commercial Food Preparation Level 2 (Commis Chef), Customer Service, F& B Restaurant Service
• Willingness to work flexible schedules
• Good communication skills (written and verbal)
• Willingness to learn and grow
• Team-oriented

We offer a competitive QSR starting salary, transportation, health insurance, world class training and ample opportunities for advancement. With 17 stores across Jamaica, we are sure to have a location near you.

Come join our team!

Interested persons should submit applications to: careers@islandgrillja.com 

We appreciate and thank all applicants, however; only those shortlisted will be contacted.

Kitchen Assistant (Kingston, Jamaica) - Carlisa Enterprises Limited

 

We're hiring!

We are looking for an energetic, customer-oriented individual to join our Kingston team as a Kitchen Assistant. 

Do you possess the following:

• At least a level 1 HEART certification in Food Preparation
• At least one (1) year experience in a similar position
• A food handler's permit

If your answer to the above is yes, then we would like to hear from you.

Send your resume to: vacantpostapply@gmail.com by September 27, 2024. 

Technical Support Agent (Kingston, Jamaica) - Conduent

 

Our Associates are the first point of contact in providing accurate, detailed solutions to customers’ technical issues.

Technical Support Agents needed in Kingston to work on a 24HR Campaign.

Admin Assistant & In-house Sales Coordinator (Montego Bay, Jamaica) - ORiJiN

 

Job Title: Administrative Assistant & In-House Sales Coordinator

Location: Montego Bay, Jamaica

Walk-in Wednesday @ Continuum Global Solutions | Montego Bay, St. James, Jamaica

We are hiring Customer Service Reps for our office in Montego Bay, who will handle incoming customer service calls for a US telecommunications company. Customers calling in will need help with their bill, plan, coverage, technical support, and more.

Customer Service Representative - Onsite (Montego Bay, Jamaica) - Continuum Global Solutions

 Customer Service Representative -(Transportation)  

This position will require you to work onsite located at 1 Mangrove Way, Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Customer Service/Sales Representative - Voice (Montego Bay, Jamaica) - Continuum Global Solutions

Montego Bay, St James, JM, JMCJS12

Description:
Position Location: This position requires to work onsite located at 1 Mangrove Way, Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Customer Service Agent (Kingston, Jamaica) - Zip 103 FM

Zip 103 Limited is seeking the services of a Customer Service Agent (CSA).

The CSA position serves our clients by providing product/service information; resolving problems and assisting to navigate the potential client to the relevant departments. In addition, the incumbent will deal with clients and address complaints, bookings, account questions, billing, cancellations, and other queries.

Customer Care Team Leader (Kingston, Jamaica) - Digicel

 

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Profile: Customer Care Team Lead

Customer Care Agent - GSM & Digicel+ 11 (Kingston, Jamaica) - Digicel Jamaica

 About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary objective of the job:

Teacher for St. Hugh's High School for Girls (Kingston, Jamaica)

Location: 1 Leinster Road, Kingston 5

Diocese of Jamaica and the Cayman Islands - St. Hugh's High School for Girls seeks competent and qualified professionals to apply for the following positions:

Receptionist/Data Entry Clerk, etc (Kingston, Jamaica)

 

A small civil, commercial and real estate law firm established for over ten (10) years is seeking to fill the following positions:

Records Clerk (Kingston, Jamaica) - University Hospital of the West Indies

Applications are invited from suitably qualified persons to fill the position of Records Clerk (Registry Officer) - PIDG/RIM 1) at the University Hospital of the West Indies.

Salary: $1,439,456 per annum

JOB FAIR | Menzies (AJAS) Aviation & Ministry of Labour & Social Security

 

The Ministry of Labour & Social Security in collaboration with Menzies (AJAS) Aviation invites you to an exclusive job fair:

Location: Ministry of Labour & Social Security - Falmouth, Trelawny (4 King Street)

Security Guard (Ocho Rios, St. Ann, Jamaica) - Ping's Fabrics

A security guard is needed to oversee the safety and security of Ping's Shopping Plaza. 

Teachers for Papine High School (Kingston, Jamaica)

Needed for October 2024