Marketing/Customer Relations Officer (Kingston, Jamaica) - TransJamaican Highway Limited

  

Marketing/Customer Relations Officer

We are searching for a Market/Customer Relations Officer who is an excellent communicator, talented and has a knack for strategizing and implementing marketing campaigns. The ideal candidate must also possess great interpersonal skills as he/she will be responsible for managing our customer relationships thus balancing the needs of our customers with the best interests of the company.

This candidate should be equipped with a relevant qualification and extensive experience in a wide range of marketing functions such as communications, market research, digital marketing, advertising, branding, and social media platform management. They should also posses the ability to handle various projects at once and meet tight deadlines.

Key Responsibilities:

• Ability to multi-task with strong time-management skills, and the capacity to prioritize tasks.
• Highly organized and detail oriented.
• Managing and developing marketing campaigns.
• Conducting promotional activities and overseeing campaigns on social media.
• Evaluating the effectiveness of campaigns.
• Building and maintaining relationships with new and existing customers through prospecting and networking.
• Promoting brand awareness through marketing efforts.
• Manage and maintain the organization's website and social media platforms.
• Conduct marketing research to identify marketing opportunities.
• Working closely with creative agencies and individual contractors to execute the objectives of key marketing strategies, when required.
• Enhancing the company's creative process with an analytical and data driven approach to marketing.
• Monitor and respond to customer queries and complaints via email, telephone or any other customer means developed for optimizing customer service efficiency.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Assist in training other members of the team regarding marketing and customer service initiatives.

Special Conditions Associated with the job

• Work out of the office at times.
• May occasionally be required to work beyond normal hours and weekends.
• Willingness to travel.
• Representing the company at various events.

Marketing Officer Requirements:

• Bachelor's degree in marketing, communications or related.
• Proven work experience in marketing.
• Background in customer service; industry knowledge is a plus. 
• Excellent interpersonal skills.
• Strong written and oral communication skills.
• Thorough knowledge of social media and web analytics.
• Solid understanding of research techniques.
• Knowledge of traditional and digital marketing, content marketing and social media.
• Proficiency in full Microsoft Office suite, Adobe Creative Suite, and CRM and CMS software.
• Must be sociable with a pleasant personality.

Applications accompanied by Detailed Resumes should be submitted by email no later than 27th April, 2022 to:

The Manager 

Finance and Corporate Services

Transjamaican Highway Limited

2 Goodwood Terrace

Kingston 10.

Email: tjhighway@h2k-tjh.com

Please note that only shortlisted applicants will be contacted.