Customer Service Representative (Sarifa Insurance Brokers Ltd.) - Kingston, JM

Location: Head Office – 9-11 Phoenix Avenue, Kingston 10

Job Responsibilities Include:

• Building relationships with clients, probing to discover needs (asking questions and listening), closing sales for all general personal lines insurance (auto and home) and referring property, liability, pecuniary, life and health to our specialist agents, promptly. 
• Calling prospects/clients to offer products and schedule/confirm appointments. 
• Process customer claims in a timely manner and effectively communicating the process with the customer.
• Completion of appropriate documents i.e. cover notes, proposal questionnaires, claim forms, invoices etc. in a timely manner
• Scanning, data entry and photocopying.
• Answering telephones promptly and responding to customer needs timely and efficiently.
• Responding to telephone, email and other queries promptly and efficiently.
• Maintaining daily follow up actions on broker system.
• Attending and participating in training sessions and meetings.
• Review and preparation of renewal invitations.
• Making outgoing calls to clients to set appointments for reviews.
• Process in-bound correspondence within time frames required.
• Proactively identify and cross sell at every possible opportunity.
• Networking to build relationships with new clients.

Requirements and Qualifications

The ideal candidate should meet the following requirements:

• Graduate of a tertiary institution.
• A Salesman licence in Motor Vehicle Insurance
• At least 2 years claims experience in Insurance
• High integrity, strong work ethic, team oriented, intelligent, energetic, committed to serving current client base while growing the brokers’ customer base.
• Must be able to demonstrate a comprehensive understanding of specific company products while matching customer needs.
• Must have a positive attitude!
• Strong communication and customer service skills.
• Excellent computer and typing skills.
• Must have a very good command of the English language.
• Great multi-task individual.
• Must be capable of working independently.
• Must be able to work Saturdays and extended hours if necessary.

Apply here: www.sarifa.com/jobs

If you want to be a part of our exciting team, please review the job description above and apply by September 16, 2019.

About Company:

SARIFA, Safe and Reliable Insurance For All, as the name suggests is a new and innovative broker which has leveraged technology to bring the very best insurance services to our customers.

 We are the first insurance broker to allow customers to secure multiple motor vehicle insurance quotations online and purchase the policy in less than 12 minutes. This technology has revolutionized the insurance industry in Jamaica and has provided customers the service they need at their convenience.

Sarifa is the 2015, 2016 and 2018 winners of the service excellence awards from the PSOJ and JaCSA which represents our commitment in delivering exceptional customer service to our clients.

 Sarifa is also the recipient of the 2016 Young Entrepreneur award from the Jamaica Chamber of Commerce for its innovation in utilizing technology to disrupt the insurance industry in Jamaica.





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