Business Risk Analyst (Kingston) - Digicel Group

Summary/Objectives:

To monitor Business Risk controls and alarms, carry out initial investigations to determine nature of issues, /escalating to and following up with relevant teams where necessary to minimize future exposure. 

Main Duties and Responsibilities:

• Monitor Revenue Assurance reconciliations and Fraud Mitigation controls.
• Track and Investigate RA reconciliations and Fraud Alarms that fall outside of acceptable KPI’s and/or thresholds to determine the root cause of issues.
• Escalate issues that cannot be resolved within Business Risk to relevant teams for follow-up investigation and resolution within assigned KPI timelines to incident closure.
• Record issues that result in a negative impact on the company within the incident reporting system, calculating potential revenue loss or other damages where applicable.
• To carry out checks following the implementation of new products, services or promotions to ensure that they are processed and charged correctly and are free from abuse and fraud.
• To carry out ad-hoc investigations relating following customer complaints of fraud and or scamming.
• To carry-out testing as required to identify different fraud and/or revenue leakage scenarios within the business.
• To maintain and update parameters within DIGICEL systems to identify new fraud and/or revenue leakage situations based upon changes in user behavior, adhering to Business Risk change management process.

 Academic Qualifications:

• BSc, BAA BA or equivalent education and/or experience.
• Three or more years’ experience in the Telecoms Industry
• Two or more years’ experience in Finance
• Certification in fraud management is recommended

 Functional Skills:

• Essential skills and competencies include, a high level of numeric, analytical and presentation skills, the ability to liaise at various levels within IT, Technical and Commercial areas.
• Knowledge of Oracle Database  PL/SQL
• Technical knowledge and understanding of telecom systems and networks, understanding of BSS platforms, such as billing, order management, CRM and AR.
• Experience in Data Analysis using Python or R.
• Over 3 years of experience in at least one relevant software programming and control language, such as: Java/C++/ .NET /C#(C-Sharp

APPLY TO DIGICEL