Scotia Group is seeking to identify experienced Customer Service Officers to join its Branch Teams in the following areas: Negril, Savanna La Mar, Santa Cruz, Falmouth, Port Maria and Port Antonio.
We offer great benefits and development opportunities for career driven candidates who have a vibrant personality and are passionate about Customer Experience.
Major Accountabilities:
- Meeting the needs of customers who need to carry out cash and non-cash banking transactions and promoting alternative self-service banking channels
- Providing a superior customer experience in all interactions in order to achieve the overall performance objectives of the bank
- Support the overall sales work of the branch by carrying out sales and cross-selling activities of personal banking products and services
- Address and effectively resolve any requests, questions and concerns expressed by customers in all segments of service
- Perform duties regarding branch compliance and security as per Company policy
Minimum Requirements:
- Prior experience in a customer facing role - experience in Financial Services would be preferred
- Undergraduate degree in Banking, Finance, Accounting or equivalent qualification is highly desirable
- Excellent written and oral communication skills
- Excellent interpersonal skills with the ability to build and maintain effective relationships at all levels
Please send your resume no later than November 13, 2023 to: jamaica.careers1@scotiabank.com
Kindly put the job title & preferred location in the subject line when applying.
We thank all applicants, however, only those shortlisted will be contacted.
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