Customer Service Officer, Administrative Assistant, etc. (Jamaica) - Real Estate Board

 Career Opportunities

The Real Estate Board invites applications from suitably qualified persons to fill the following posts:

• Customer Service Officer (Level 4) Vacant - (two (2) year contract), Closing date: July 24. Salary Range: $1,711,060.00 to $2,301,185.00 per annum
• Administrative Assistant (Level 5), Vacant - (three (3) year contract), Salary Range: $2,190,302.00 to $2,945,713.00 per annum.
• Inspector (Audit) - Shared Communities (Level 8), Vacant - (three (3) year contract), Salary Range: $5,198,035.00 to $ 6,990,779.00 per annum.
• Software Applications Coordinator (Level 7), Vacant - (three (3) year contract), Salary Range: $4,266,270.00 to $ 5,737,659.00 per annum.
• Senior, Public Procurement Officer (Level 6) Vacant - (three (3) - year contract) Salary Range: $2,803,771.00 to $3,770,760.00 per annum.

For Additional Information including:

• Job Summaries
• Key outputs
• Technical/Professional Responsibilities Performance Standards:

Please visit https://rebcsc.bamboohr.com/jobs

Deadline for Applications:

Applications accompanied by resumes should be submitted no later than Friday, August 2, 2024, via https://rebcsc.bamboohr.com/jobs

We thank all for responding, but only short-listed applicants will be contacted.

Customer Service Officer (Kingston, Jamaica) - UHWI

Applications are invited from suitably qualified persons to fill the positions of Customer Service Officer GNG/AM 3) at the University Hospital of the West Indies.

Summary of Duties:

Under the general direction of the Senior Customer Service Officer and Manager Customer Care, the incumbent is responsible for:

• Providing information to patients and relatives on registration procedures after triage and clarifying the treatment process
• Explaining to patients/relatives why patients with non-emergencies cannot receive immediate attention
• Ensuring confidentiality when dealing with patients and/or their relatives and friends
• Maintaining efficiency standards set by the hospital in relation to the delivery of patient care
• Acting as a liaison to collaborate activities and coordinate information between the medical, nursing staff and relatives, in order to ensure that there is understanding between all concerned
• Assisting patients who are alone to contact relatives/friends by telephone
• Helping patients who are unable to pay for treatment to negotiate with Medical Records Officer regarding payments
• Re-enforcing or simplifying instructions to patients/relatives where necessary
• Assisting family members/relatives with the emotional aspects of trauma and to make practical decisions in case of immediate crisis
• Ensuring that patient service standards are maintained at the highest possible levels of customer satisfaction

Minimum Required Education and Experience:

• Diploma in Management Studies, Social Work Public Administration or Business Administration
• Certificate in Customer Service
• Three (3) years experience in a similar capacity
• Thorough  knowledge of operational processes and procedures of a hospital would be an asset

Applications accompanied by resumes should be submitted no later than May 17, 2024 to the:

Human Resource Management & Development,

University Hospital of the West Indies,

Mona, Kingston 7,

or email: HRD@uhwi.gov.jm

Customer Service Officers (Port Maria, Santa Cruz, Negril, etc) - Scotia Group

Scotia Group is seeking to identify experienced Customer Service Officers to join its Branch Teams in the following areas: Negril, Savanna La Mar, Santa Cruz, Falmouth, Port Maria and Port Antonio. 

We offer great benefits and development opportunities for career driven candidates who have a vibrant personality and are passionate about Customer Experience.

Major Accountabilities:

• Meeting the needs of customers who need to carry out cash and non-cash banking transactions and promoting alternative self-service banking channels
• Providing a superior customer experience in all interactions in order to achieve the overall performance objectives of the bank
• Support the overall sales work of the branch by carrying out sales and cross-selling activities of personal banking products and services
• Address and effectively resolve any requests, questions and concerns expressed by customers in all segments of service
• Perform duties regarding branch compliance and security as per Company policy

Minimum Requirements:

• Prior experience in a customer facing role - experience in Financial Services would be preferred
• Undergraduate degree in Banking, Finance, Accounting or equivalent qualification is highly desirable
• Excellent written and oral communication skills
• Excellent interpersonal skills with the ability to build and maintain effective relationships at all levels

Please send your resume no later than November 13, 2023 to: jamaica.careers1@scotiabank.com

Kindly put the job title & preferred location in the subject line when applying.

We thank all applicants, however, only those shortlisted will be contacted.

Tweet

Customer Service Officer/Receptionist (Kingston, Jamaica) - The Jamaican Bar Association

 Applications are invited from suitably qualified persons to fill the post of:

Customer Service Officer/Receptionist 

Role and Functions of Job:

• Manage the flow of visitors to the office by pleasantly greeting, directing and announcing them appropriately
• Efficiently operate the PBX telephone switchboard by receiving all calls with courtesy and tact and transfer calls to the requisite persons as necessary
• Take clear, accurate and concise messages for staff if they are unavailable 
• Handle phone calls/email queries or complaints, provide appropriate solutions or escalate to the appropriate staff and follow-up until resolution is achieved
• Check and update Pay per View Recording platform daily and disseminate attendee certificates as required
• Process incoming and outgoing mails/packages for dispatch
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Assist customers with registration for webinars/seminars and conferences
• Assist with maintaining customers' records and filing documents
• Meet personal/team targets
• Provide customers with information of services offered by Jambar

Specific Knowledge Required:

• Excellent interpersonal skills
• Ability to grasp concepts easily and apply as necessary job functions
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Ability to establish and maintain harmonious working relationships
• Ability to efficiently and with limited supervision
• Ability to provide professional customer service based on strong principles and ethics
• Computer literacy
• Time management skills

Qualifications & Experience: 

• Three (3) CXC including English Language and Mathematics
• Training in Microsoft Office Suite
• Training in customer service
• At least one (1) to two (2) years experience in customer service
• Any equivalent combination of qualification and experience

Applicants are invited to submit their applications no later than Friday, August 26, 2022 to:

The Secretary

The Jamaican Bar Association

78 - 80 Harbour Street, Kingston

Email: jambarassoc@gmail.com

NB: We appreciate all responses, but only shortlisted candidates will be contacted.

Customer Service Officer, etc (Kingston, Jamaica) - Real Estate Board of Jamaica

 The Real Estate Board invites applications from suitably qualified persons to fill the following posts that are to be assigned to the upcoming Real Estate Authority of Jamaica (REAJ).

1. Legal Officer
2. Customer Service Officer

Application and deadline: Applications accompanied by résumés should be submitted no later than November 12, 2021 via https://rebcsc.bamboohr.com/jobs

For further information, please contact our Human Resources Unit at (876) 926-9748/9; (876) 920-2950 or (876) 960-9287.

Please note that only shortlisted applicants will be contacted.

Customer Service Officer (Kingston, Jamaica) - Ministry of Justice

Customer  Service  Officer  (GMG/AM  2) required  in  the  Legal  Aid  Council,  Ministry  of Justice,  salary  range  $986,421  -  $1,172,544  per  annum  and  any  allowance(s)  attached  to  the post. 

Job Purpose 

The  incumbent,  under  the  direction  of  the  Human  Resource  &  Administration  Manager establishes  and  maintains  a  professional  relationship  with  the  Customers  of  the  Legal  Aid Council,  ensuring  that  all  their  queries  and  complaints  are  met,  and  acts  as  one  of  the  resource persons for the Council’s mandate. 

Key  Responsibilities     

• Greets  and  receives walk-in clients;   
• Answers  and direct  telephone  calls;   
• Provides  information  to  customers  on legal  and  other  matters  pertaining  to  the  services of the Council;   
• Interviews  clients  for  Legal  Aid assignments  (Form  C)  and  directs  for  consultation/legal advice;   
• Completes  assignment  (Form D) for Court;   
• Completes  and  produces  Application and Assignment  forms  for  the  Executive  Director’s signature;   
• Follows-up  with Counsel  and  clients regarding  assignments;   
• Maintains  a computerized Registry  of  incoming correspondence  and  assignment  logs;   
• Refers  unresolved  customer’ complaints to Human Resource  &  Administration Manager/Executive Director for further investigation;  
• Assists  with listing  of  payments  for  Attorneys;   
• Assists  Attorneys  with viewing  of  their  files;   
• Analyzes documents  submitted  by  Attorneys  to  ensure  completeness  and  correctness;  
•  Assists  with  making  photo-copyies  of  documents;  
•  Provides  empanelled  Attorneys  with ethical  guidelines  and other  operational  documents;  
• Performs any other duties as assigned. 

Required  Knowledge,  Skills  and  Competencies    

•  Excellent  written  and  oral  communication skills;   
• Excellent  customer  service and interpersonal  skills;  
• Good time management skills;
•  Minimum  Required  Qualification  and Experience   
• Certificate  in Business  Management/Administration;   
• Customer  Service Training;  Three (3) years’ experience in customer service or related field. 

Applications  accompanied  by  résumés  should  be  submitted  no  later  than  Tuesday, 29th  September, 2020  to: 

Executive Director 
Legal Aid Council 
Ministry of Justice
72 Harbour Street 
Kingston 5. 

Email: aid.legal@moj.gov.jm

Customer Service Officer, etc (Kingston, Jamaica) - JADCO

The Jamaica Anti-Doping Commission (JADCO), an agency of the Ministry of Culture, Gender, Entertainment and Sport (MCGES) invite applications from suitably qualified persons to fill the full-time positions in the Human Resource Management and Administration Division.

Records Manager (PIDG/RIM 5)

Under the general direction of the Director, Human Resource Management and Administration, the Records Manager is responsible for maintaining and coordinating an efficient records management system to support and enhance the organization's corporate memory. The incumbent appraises, edits and directs safekeeping of the Commission's permanent records and historically valuable documents and participates in research activities based on archived materials.

Customer Service Officer (GMG/AM 1)

Under the supervision of the Director, Human Resource Management and Administration, the incumbent performs customer service duties and operates electronic equipment to provide an effective and efficient communication system both internally and externally.

Applications accompanied by résumés should be submitted no later than May 22, 2020 addressed to:

Executive Director

Jamaica Anti-Doping Commission

5-9 South Odeon Avenue,

Kingston 10.

Email: hr@jadco.gov.jm

You are welcome to visit:  http://JADCO.gov.jm/about/career-opportunities for more details.

Further details on the post may be obtained from HRMA Division and the website of the Jamaica Anti-Doping Commission.

We thank all for responding, however only shortlisted applicants will be contacted.