Customer Service Representatives (Kingston & St. Andrew, St. Catherine - Jamaica, W.I.)

 

Customer Service Representatives (Kingston & St. Andrew, St. Catherine)

Job Description:
Title: Customer Service Representative

Overview:
The Customer Service Representative is tasked with delivering high-quality service by addressing customer inquiries and resolving issues with precision and professionalism.

Key Responsibilities:

• Handle incoming calls and customer service inquiries efficiently.
• Process incoming emails promptly, providing timely and accurate responses, and escalate complex issues to the Customer Experience Supervisor/Manager as needed.
• Analyze and understand customer needs to ensure satisfaction.
• Process, manage, and update customer orders accurately.
• Supply customers with precise, valid, and comprehensive information by employing effective methods and tools.
• Engage potential customers by resolving product and service queries and recommending additional products and services.
• Support the creation of new customer accounts by documenting potential customer details and forwarding this information to the Sales Team.
• Address product or service issues by clarifying customer complaints, documenting essential details, and facilitating problem-solving efforts with relevant teams.
• Adhere to established communication procedures, guidelines, and policies.
• Aid in training sales team members and new employees on order placement procedures and handling customer complaints.
• Foster lasting customer relationships through proactive and open communication.
• Perform additional duties as assigned that are within the scope of this role.

Job Specifications/Competencies:

• Required: CSEC passes including English A and Mathematics/Principles of Accounts, plus at least two years’ experience in a similar role.
• Strong interpersonal abilities and a results-driven approach.
• Proficient in Microsoft Office tools (Word, Excel, Outlook) and general PC use, including data entry.
• Exceptional written and verbal communication skills.
• Effective listening, problem-solving, and conflict mediation capabilities.
• Detail-oriented with a strong focus on quality and customer service.
• Capable of multitasking and maintaining strong working relationships.
• Must exhibit flexibility, adaptability, and a positive response to change.
• Welcomes constructive feedback from both leadership and peers.
• Strong planning, organizational, analytical, and time management skills; adept at working under pressure.
• Minimum age requirement: 18 years old.

Application Process:
Please submit your application here: https://prizmatictech.com/join-our-team/.

Note that only candidates meeting the necessary qualifications will be contacted.

Company: Prismatic Technology

Prismatic Technology is a online retailer and service provider that offers intelligent solutions through a vast network of highly-trained and certified service providers across the nation. Our mission is to become the most trusted and beloved marketplace on the web, and we achieve this by providing a superior shopping experience, swift delivery, industry leading life time warranty and outstanding customer service. We are dedicated to continuously pursuing these objectives, ensuring that our customers always receive the best possible service.

Website: https://prizmatictech.com/