Walk-in Wednesday @ Continuum Global Solutions | Montego Bay, St. James, Jamaica

We are hiring Customer Service Reps for our office in Montego Bay, who will handle incoming customer service calls for a US telecommunications company. Customers calling in will need help with their bill, plan, coverage, technical support, and more.

Customer Service Representative - Onsite (Montego Bay, Jamaica) - Continuum Global Solutions

 Customer Service Representative -(Transportation)  

This position will require you to work onsite located at 1 Mangrove Way, Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Customer Service/Sales Representative - Voice (Montego Bay, Jamaica) - Continuum Global Solutions

Montego Bay, St James, JM, JMCJS12

Description:
Position Location: This position requires to work onsite located at 1 Mangrove Way, Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Customer Service Representative/Cashier, Delivery Man (Kingston, Jamaica)

 

A dynamic logistics company invites applicants to apply for the position of: Customer Service Representative/Cashier and a Delivery Man with his own bike.

Requirements:

• Must be able to work on your own initiative
• Organized, operate efficiently 
• Learn new software systems quickly
• Excellent communication skills

Send resumes to: apply1logistics@gmail.com no later than September 20, 2024.

Customer Service Representative (Kingston, Jamaica) - Microfinance Company

A Microfinance company invites suitably qualified applicants for the position of: CUSTOMER SERVICE REPRESENTATIVE (CSR) - KINGSTON. 

Purpose

The purpose of the Customer Service Representative (CSR) is to provide excellent customer service, ensure customer satisfaction, maintain accurate records, support the company's goal by helping customers understand and access loan products.

Key Responsibility Areas:

• Handle inbound and outbound customer calls and emails promptly and professionally
• Assist customers with loan inquiries, applications processes and account management
• Provide detailed information about loan products, terms and conditions
• Maintain accurate and up-to-date customer records and transaction logs
• Update customer information in the system, ensuring compliance with company policies and regulations
• Generate and submit reports on customer interactions, applications status and other relevant data

Qualifications, Experience and Attributes:

• Associate's degree or Bachelor's degree in Finance or Banking or its equivalent
• Previous experience in customer service preferably in financial or loan related 
• Excellent interpersonal skills and the ability to build rapport with customers
• Proficiency in using computer systems including CRM software and Microsoft Office Suite applications
• Detail oriented with strong, good oral and written communication skills and good interpersonal skills

All applications should be submitted via email at: jamaicafinancejobs@gmail.com by September 30, 2024. We thank everyone for their interest in these positions, however, only shortlisted applicants will be contacted.

Customer Service Representative (Kingston, Jamaica) - GraceKennedy Money Services

 GraceKennedy Money Services

Join Our Winning Team! On-Site Selection for

Customer Service Representative!

Are you passionate about exceeding customers' expectations?

Do you thrive in a fast-paced environment?

If yes, we are looking for you! Come join our team of dedicated and customer-focused individuals in our Contact Centre!

Here's what you'll do:

• Build positive relationships with customers through phone and/or digital channels.
• Provide exceptional service by addressing customers inquiries and resolving issues efficiently.
• Contribute to a positive and supportive team environment.

Qualifications:

• Five (5) CSECs (Associate Degree an asset)
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and a strong work ethic.
• Prior customer service experience is a plus (phone or digital experience preferred).

Ready to take the next step?

Email your resume and qualifications to: gkrs_hr@gkco.com

We will contact you with further information about the interview and the position.

Interviews will be conducted in-person on Thursday, August 15, 2024, from 9:00 am to 1:00 pm.

Customer Service Representative (Kingston, Jamaica) - Early Childhood Commission

 The Early Childhood Commission (ECC), a statutory body of the Ministry of Education and Youth with responsibility to regulate the operation of early childhood institutions, is seeking to identify highly motivated and dynamic individuals to fill the following post: 

Customer Service Representative (GMG/AM 3)

Job Purpose

Reporting to the Customer Service Manager, the customer service representative is to support the registration and monitoring of early childhood institutions by receiving applications for registration and providing information and general customer service to operators of ECIs and the public in general.

Key Responsibilities:

• Receives and responds to general queries from operators of early childhood institutions and other EC stakeholders, including procedures for applications, documents required, applicable fees and processing times
• Reviews documents to ensure that all required information is provided and that details are legible
• Advises applicants of discrepancies and gaps, and recommends required course of action
•  Completes application checklist and issues receipt for complete application
• Notify applicants of additional information required for incomplete applications
• Assists with maintenance of clients files
• Prepares applications and submits periodically for data entry
• Performs other related duties as assigned by customer service supervisor from time to time
• Delivers service to clients based on Service Level Agreement
• Implement service excellence framework

Minimum Required Education and Experience:

• Diploma in Public Administration, Management Studies or related subject
• One (1) years related experience

Remuneration: Salary scale: $2,190,302.00 - $2,945,712.00 per annum, and any other allowances attached to the post. 

Written application along with detailed curriculum vitae should be submitted no later than Friday, July 19, 2024 to:  

Director, Human Resource Management & Administration (Acting),

Early Childhood Commission,

Shops 45-49, Kingston Mall,

8-10 Ocean Boulevard,

Kingston.

Email: careers@ecc.gov.jm

Applications will only be accepted via the email address provided. We thank all applicants; however, only persons who are shortlisted will be contacted.

Job Fair | Dunn's Electrical, Lighting & Decor (Kingston, Jamaica)

Dunn's Electrical, Lighting and Home Decor

Job Fair!!

Are you looking for an exciting opportunity to join a dynamic team? Don't miss our upcoming job fair where we'll be recruiting for various positions. Join us on May 3, 2024, at our location in Kingston.

Date: July 3, 2024

Location: 15 3/4 Red Hills Road, Kingston 10

Time: 9:00 a.m. to 12:30 p.m.

Explore exciting opportunities to grow with us! We are currently hiring for the following positions:

Positions Available:

• Warehouse Attendant
• Inventory Officer
• Forklift Operator
• Cashier
• Security Guard
• Truck Driver
• Bearer
• Groundsman

Requirements

• Government Issued ID
• NIS card
• TRN
• Updated resume/CV.
• Relevant certificates or qualifications.
• A positive attitude and eagerness to learn.

Additional Information:

• Dress code policy: Professional attire, we do not hire men who grow their hair above 1 inch in length
• Interview will be conducted on the spot
• Opportunities for immediate employment

Why Join Dunn's?

• Competitive salaries and benefits.
• Opportunities for career growth and development.
• Positive and inclusive work environment.
• Be part of a dynamic team dedicated to excellence.

This is a fantastic opportunity to join a growing team and build a successful career. Come prepared and ready to impress!

Dunn's is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

Don't miss this chance to join our dynamic team!

Dolla Financial now hiring Customer Service Rep | Kingston, Jamaica

Job Description:

As a Customer Service Representative at Dolla Financial, you will be the first point of contact for our customers, managing inquiries and complaints through various channels, including social media. Reporting directly to the Marketing Manager, your role is crucial in maintaining and enhancing customer satisfaction and loyalty by effectively managing communications and coordinating with other departments.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, website, in-person, and social media platforms.
• Provide accurate information regarding Dolla Financials' products and services.
• Monitor and manage the general loan, complaints, and info mailboxes, ensuring timely and effective responses.
• Route customer leads to the appropriate parties, including Branch Managers and Business Development Representatives (BDRs).
• Resolve customer complaints and issues efficiently and courteously.
• Identify and escalate complex issues to the appropriate departments.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Prepare weekly and monthly logs of customer interactions.
• Prepare a monthly report detailing customer interactions and trends.
• Stay informed about company policies, procedures, and financial regulations.
• Participate in training sessions to improve product knowledge and customer service skills.
• Perform any other duties as assigned by the Marketing Manager.

Qualifications & Skills:

• Associate degree or equivalent; additional education in finance or related fields is a plus.
• Proven experience in customer service, preferably in the financial services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software, Microsoft Office Suite, and social media platforms.

Apply now: careers@dollafinancial.com

Please submit your CV by July 5, 2024.

Regional Customer Service Rep (Montego Bay, Jamaica) - Flow Jamaica

Location: Jamaica

Categories: Customer Service
Req ID: 67416

Job Description
What’s The Role

THIS ROLE IS LOCATED IN MONTEGO BAY - JAMAICA.

Provides telephony Customer Service, Technical Support and Sales. Resolves and responds to customers’ queries; provision, install and cease Internet, calling features/services and Television services and provides information and support for any service introduced by the Company.

What You´ll Do

• Resolves customers’ queries for related products and services and provides information to technicians to assist in the resolution of customers’ concerns. 
• Provides first level technical support for customers’ CPE and tier 1 troubleshooting for broadband (products and features) and Television, including the Terms and Conditions of service.   
• Create trouble ticket to dispatch a field technician to resolve customers complain.  
• Ensures and provides the highest standard of interaction to both internal and external customers. 
• Accesses the company’s applications or systems to obtain and extract information to fulfil customers’ queries.  
• Educate customers on active product features, service offerings, billing, charges, and product value. 
• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. 
• Keep records of customer interactions, process customer accounts and update CRM (Customer Relationship Management) 
• Follow communication procedures, guidelines, and policies 
• Take the extra mile to engage customers 

Knowledge & Experience

• A minimum of five (5) subjects inclusive of English Language, Mathematics, and a science subject at the CSEC General Proficiency level or equivalent standard. 
• Diploma in Information Systems or equivalent certification.

Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

APPLY NOW

Cashier/Customer Service Representative (Trelawny, Jamaica) - ValuDrug Pharmacy (Facey Commodity Ltd)

The Cashier is responsible for registering sales on a cash register and completing transactions quickly, accurately and with integrity. Additionally, the Cashier will contribute to a positive team environment by working collaboratively with team members and improving the customer experience.

DUTIES & RESPONSIBILITIES

• Provide positive customer experience; resolve customer issues or complaints courteously and in a timely and professional manner.
• Process daily monetary transactions from customers including cash, credit and debit cards payments.
• Reconcile transactions on a daily basis.
• Prepare bank lodgments and update the system on a daily basis.
• Maintain organized file records
• Prepare and disseminate reports to Supervisor within the set time frames.
• Prepare, post and file daily cash reports
• Assist with other assignments in the department when requested
• Adhere to all company policies and procedures, including security protocols and cash handling policies

QUALIFICATIONS

• Associate Degree in Accounting, CAT or similar discipline
• Five (5) CXC General Subjects including Mathematics or Accounts and English Language.
• Minimum three (3) years working experience in a similar capacity.
• Proven customer service and cashier experience
• Must be fluent with Microsoft applications
• Willingness to work a flexible schedule including weekends and Public Holidays.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication and interpersonal skills
• Passion for providing excellent customer service
• Ability to work efficiently in a fast-paced environment
• Ability to handle and manipulate cash and other forms of payment with accuracy
• Ability to work on own initiative
• Analytical thinker and team oriented
• Performance driven
• Meticulous in execution

Email resumes to hr@facecommodity.com

Customer Service Reps (Kingston, Jamaica) - Agency for Innercity Renewal

 

We are hiring! 

Jon our amazing team today!

CUSTOMER SERVICE REPRESENTATIVE

Requirements:

• High School diploma or equivalent
• Friendly and polite
• Diligent and innovative
• Able to work in a team 

Join our team and submit your resume to: airrenewal@gmail.com.

 

Scoops Unlimited (Devon House Iscream) Now Hiring! | Jamaica Island-wide

Vacancies:

• Customer Service Representatives
• Team Leaders
• Factory Workers (Entry Level)

Recruiting at all their official locations island-wide! 

We invite applications from suitably qualified persons for the following positions. Resumes should be emailed no later than June 3, 2024 to recruitment@scoopsja.com

Customer Service Representative (Montego Bay, Jamaica) - Laparkan Jamaica

Vacancy - Customer Service Representative 

A well established freight forwarding company, located in Kingston and Montego Bay is seeking the services of a qualified and competent individual for the position of customer service representative to work in our Montego Bay office.

Essential Skills

• Excellent interpersonal and customer service skills
• A minimum of two (2) years experience in working in customer service
• Excellent time management skills
• Ability to lead and develop a team
• Excellent command of the English Language (written and oral)
• Ability to work in a fast-paced environment
• Computer knowledge (Microsoft Word, Excel and Outlook)
• Knowledge of the shipping industry is a plus

Qualifications:

• Six (6) CXC subjects including English Language and Mathematics
• Certification in Custom Processes/Freight Forwarding would be an asset

Please email your CV to hrjamaica@laparkan.com by May 31, 2024.

Customer Service Representative (Kingston, Jamaica) - Allied Insurance Brokers Limited

Reporting to the Customer Service Supervisor, the incumbent will be expected to:

Purpose of Job:

Support the service needs of clients through advisory skills, market knowledge and follow up and excellent customer service delivery. The role involves analyzing the needs of clients, surveying the market, advising clients by making recommendations and providing suitable placement of the needed insurance coverage for clients.

Principal Responsibilities:

• Assess clients and assist with their insurance needs as it pertains to their motor vehicle and homeowners insurance needs.
• Identify and ecure suitable markets and discuss with clients for implementation.
• Bind coverage with Insurance companies and prepare accurate documentation in accordance with service standards.
• Interview and provide professional advice to clients on insurance matters, as needed
• Ensure that all assigned follow ups are completed by scheduled dates.
• Ensure all POCA requirements are current for all client accounts.
• Anticipate, initiate and provide advice on matters pertinent to the proper protection of assets and liabilities of the client.
• Ensure proper compliance reviews with the relevant documentation is done for all clients accounts.

Minimum education and experience:

• One or two years experience in a Customer service capacity within the insurance industry.
• Passes in four GCE O'Level or CXC subjects (General Proficiency Level) including Mathematics and English Language.
• Working knowledge of Motor and Property classes of General Insurance.
• Registered Salesman in Motor and Property classes of business.

​​​​​​Key Competencies:

• Excellent Communication skills
• Customer/Client focus
• Time management and prioritization skills
• Excellent negotiation skills
• Interpersonal skills and Organizational skills
• Sound knowledge of local insurance products and usages.
• Sound knowledge of insurance markets and reference to markets.
• Knowledge of insurance rating and underwriting procedures

APPLY NOW

Customer Service Representative (Kingston, Jamaica)

 

A leading food manufacturing and distribution company in Kingston is seeking a qualified individuals to fill the following position:

Customer Service Representative

Requirements:

• Strong written and oral communication skills
• Minimum of five (5) CXC subjects, tertiary education preferred
• Sound knowledge of Microsoft Office Suite applications and other relative computer applications
• Good organizing and record keeping skills
• The ability to work under pressure and outside of standard working hours to meet strict deadlines

Please submit applications to: acapplication2020@gmail.com

Customer Service Representatives (Kingston & St. Andrew, St. Catherine - Jamaica, W.I.)

 

Customer Service Representatives (Kingston & St. Andrew, St. Catherine)

Job Description:
Title: Customer Service Representative

Overview:
The Customer Service Representative is tasked with delivering high-quality service by addressing customer inquiries and resolving issues with precision and professionalism.

Key Responsibilities:

• Handle incoming calls and customer service inquiries efficiently.
• Process incoming emails promptly, providing timely and accurate responses, and escalate complex issues to the Customer Experience Supervisor/Manager as needed.
• Analyze and understand customer needs to ensure satisfaction.
• Process, manage, and update customer orders accurately.
• Supply customers with precise, valid, and comprehensive information by employing effective methods and tools.
• Engage potential customers by resolving product and service queries and recommending additional products and services.
• Support the creation of new customer accounts by documenting potential customer details and forwarding this information to the Sales Team.
• Address product or service issues by clarifying customer complaints, documenting essential details, and facilitating problem-solving efforts with relevant teams.
• Adhere to established communication procedures, guidelines, and policies.
• Aid in training sales team members and new employees on order placement procedures and handling customer complaints.
• Foster lasting customer relationships through proactive and open communication.
• Perform additional duties as assigned that are within the scope of this role.

Job Specifications/Competencies:

• Required: CSEC passes including English A and Mathematics/Principles of Accounts, plus at least two years’ experience in a similar role.
• Strong interpersonal abilities and a results-driven approach.
• Proficient in Microsoft Office tools (Word, Excel, Outlook) and general PC use, including data entry.
• Exceptional written and verbal communication skills.
• Effective listening, problem-solving, and conflict mediation capabilities.
• Detail-oriented with a strong focus on quality and customer service.
• Capable of multitasking and maintaining strong working relationships.
• Must exhibit flexibility, adaptability, and a positive response to change.
• Welcomes constructive feedback from both leadership and peers.
• Strong planning, organizational, analytical, and time management skills; adept at working under pressure.
• Minimum age requirement: 18 years old.

Application Process:
Please submit your application here: https://prizmatictech.com/join-our-team/.

Note that only candidates meeting the necessary qualifications will be contacted.

Company: Prismatic Technology

Prismatic Technology is a online retailer and service provider that offers intelligent solutions through a vast network of highly-trained and certified service providers across the nation. Our mission is to become the most trusted and beloved marketplace on the web, and we achieve this by providing a superior shopping experience, swift delivery, industry leading life time warranty and outstanding customer service. We are dedicated to continuously pursuing these objectives, ensuring that our customers always receive the best possible service.

Website: https://prizmatictech.com/

Customer Service Representatives (Kingston, Jamaica) - Veri-Licious Sweet Treats

 

We are hiring!

Veri-Licious Sweet Treats is seeking customer service representatives!

A successful applicant must possess the following:

• Good communication skills
• Ability to work effectively within a team
• Be organized and show good decorum

If interested, kindly send your resume to: info.verilicious@gmail.com

Customer Service Representatives (Kingston & St. Andrew, St. Catherine) - Wisynco Group

Wisynco Group Ltd is seeking Customer Service Representatives to join our family.

Description:

The Customer Service Representative has responsibility for providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

KEY RESPONSIBILITIES:

• Manage incoming calls and customer service inquiries
• Manage incoming emails to ensure timely and accurate response, escalating to Customer Experience Supervisor/Manager where necessary
• Identify and assess customers’ needs to achieve satisfaction
• Place, manage and maintain customer orders
• Provide accurate, valid and complete information by using the right methods/tools
• Attract potential customers by answering product and service questions; suggesting information about other products and services
• Facilitate the process of opening new customer accounts by recording prospective customer details and submitting to Sales Team
• Assist in resolving product or service problems by clarifying customers’ complaints, collecting and recording accurate details to allow respective teams to conduct investigations and determine root cause or best solution to solve the problem
• Follow communication procedures, guidelines and policies
• Assist in training the sales team and new recruits in Comnet order placement and procedure for reporting and managing customer complaints
• Build sustainable relationships of trust through open and interactive communication
• Any other duties as may be assigned within the scope of the job

JOB SPECIFICATION/COMPETENCIES [Minimum]
Required Qualification, Experience, Knowledge and Skills:

• Minimum five (5) CSEC passes including English A and Mathematics/ Principles of Accounts with Two (2) years’ experience in a similar position
• People oriented and results driven with excellent interpersonal skills
• Knowledgeable in the use of MS Office productivity tools (Word, Excel, Outlook)
• Excellent communication skills – both in written and verbal formats with the ability to communicate with varying levels of staff
• General proficiency in the use of a PC including data entry skills and knowledge of Microsoft Word/Excel
• Good listening, problem solving and conflict mediation skills
• Attention to detail and quality focused with strong client service orientation
• Able to perform multiple tasks simultaneously
• Able to build and maintain productive working relationships, be confidential, and contribute as an effective team member
• Flexible and able to adjust quickly and react positively to change
• Flexibility in following a schedule
• Open to receiving feedback from the Leadership team and team members
• Good planning, organization, analytical and time management skills with the ability to work well under pressure
• Must be 18 years and older

Email resumes to careers@wisynco.com 

Please note that only those candidates who meet the required criteria will be contacted.

Customer Service Representative (Kingston, Jamaica) - Guardian Life Limited

Applications are invited from qualified persons for the position of:

CUSTOMER SERVICE REPRESENTATIVE 

in the Pensions Administration Department

Major Duties & Responsibilities:

• Receive incoming mails and telephone calls and provide accurate, timely and relevant information
• Respond to customers' queries and requests, and provide relevant information in an accurate and timely manner
• Dispatch of communication to clients (e.g. Change of Status Benefit Statements, Refund letters, etc)
• Attend to Pension clients who visit our office
• Ensuring that the most efficient and timely service is provided to clients

Qualifications, Experience & Skills:

• A first degree in Business Administration or a related discipline from a recognized tertiary institution or equivalent educational qualifications
• Minimum of three (3) years experience as a Customer Service Representative in the life insurance industry
• Knowledge of pension administration is an asset
• Sound knowledge of life insurance operations and services
• Excellent oral and written communication skills
• Proficiency in the use of Microsoft Office Suite applications
• Excellent analytical, reasoning and problem-solving skills

Applications should be submitted to:

Senior Manager - HR & Records Management,

Guardian Life Limited,

12 Trafalgar Road, Kingston 5.

Email: hrguardian@myguardiangroup.com

Deadline for submission of applications - Friday, April 19, 2024.

Guardian Life Limited appreciates all applications; however, only shortlisted candidates will be contacted.