Customer Service Agents (Montego Bay, Jamaica) - Contax360 BPO Solutions

Contax360 BPO Solutions Inc, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team. All applicants must be flexible to work a rotating schedule any 5 of the 7 day work week.

Now hiring for our Montego Bay Office:

CUSTOMER SERVICE (SOFT SALES) AGENT

THE SALES AGENT WILL BE REQUIRED TO PERFORM THE FOLLOWING DUTIES (but not limited to):

• Contact potential customers through the appropriate channels.
• Deliver appropriate pitches with the aim of converting the customer.
• Build rapport with customers and address their inquiries.
• Close sales and achieve or exceed assigned targets.
• Develop expert knowledge on the client's products and services.
• Maintain accurate records of interactions in our system.

APPLICANTS SHOULD HAVE:.

• Strong negotiation skills
• Strong articulation and persuasive skills
• Demonstrated proficiency in Microsoft Office applications
• Good probing, problem solving, troubleshooting, and multi-tasking skills
• Neutral accent, clear, articulate and easy to understand.- REQUIRED
• Good rapport building and interpersonal skills
• Great conversational skills and able to identify and sell customer needs
• Time management & prospecting skills required
• Telephone Sales & Customer Service or Collections Experience a plus
• Motivation for sales and very results driven
• Ability to handle rejection well, does not get loud or abusive
• Professionalism in interacting with potential customers

ADDITIONAL REQUIREMENTS:

• At least three (3) CXC subjects (inclusive of English)
• Experience in a similar environment (call center experience is an asset).
• Be 18 years of age or older.
• Must have a minimum of 1 year experience in a similar position

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Email: jobs@contax360.com or Apply Online

Only short-listed applicants will be contacted.