Dolla Financial now hiring Customer Service Rep | Kingston, Jamaica

Job Description:

As a Customer Service Representative at Dolla Financial, you will be the first point of contact for our customers, managing inquiries and complaints through various channels, including social media. Reporting directly to the Marketing Manager, your role is crucial in maintaining and enhancing customer satisfaction and loyalty by effectively managing communications and coordinating with other departments.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, website, in-person, and social media platforms.
• Provide accurate information regarding Dolla Financials' products and services.
• Monitor and manage the general loan, complaints, and info mailboxes, ensuring timely and effective responses.
• Route customer leads to the appropriate parties, including Branch Managers and Business Development Representatives (BDRs).
• Resolve customer complaints and issues efficiently and courteously.
• Identify and escalate complex issues to the appropriate departments.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Prepare weekly and monthly logs of customer interactions.
• Prepare a monthly report detailing customer interactions and trends.
• Stay informed about company policies, procedures, and financial regulations.
• Participate in training sessions to improve product knowledge and customer service skills.
• Perform any other duties as assigned by the Marketing Manager.

Qualifications & Skills:

• Associate degree or equivalent; additional education in finance or related fields is a plus.
• Proven experience in customer service, preferably in the financial services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software, Microsoft Office Suite, and social media platforms.

Apply now: careers@dollafinancial.com

Please submit your CV by July 5, 2024.