Loan Officer (St. Ann, Trelawny & Westmoreland) - Dolla Financial

Loan Officer (Sales)

Position Title: Loan officer
Reports To: Branch Manager

Job Overview

The Loan Officer is responsible for the organic growth of the branch loan portfolio, through meeting and exceeding assigned monthly loan targets whilst mitigating and controlling delinquency. In doing so, ensures portfolio growth and revenue generation of sales from increased portfolio as well as penetrating the market share. Develops and administers customer and prospect relationships. Responsible for the identification of relevant new business opportunities and designs "go to-market" plan to deliver measurable and significant revenues. Pursues sales opportunities in the market, and carries the baton in the beginning of the sales cycle.

Responsibilities and Duties

• Interview prospective loan customers in-branch and “on road” to preapprove loan clients for various loan products.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Evaluate and assess borrower’s business history, income sources and credit report as well as the amount of debt he/she carries and payment.
• Determines if a borrower’s financial ratios, such as debt-to-income ratio, meet the company’s lending standards.
• For collateral loans, the Loan Officer is responsible for evaluating the condition of the asset and determining that the borrower has or will get good title to the asset and well as the margin to be recovered if such collateral is to be repossessed.
• Inform borrowers of loans approved or decline as well as to inform customers of additional requirements required for loan assessment
• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.
• Researching the market for identifying new business opportunities
• Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals
• Manage customer calls and appointments effectively for new opportunities
• Participate in industry forums, client discussions, and conferences as a representative of the organization
• Set up with the use of Marketing, desk at different organizations to promote the business as well as to get new leads for loan target growth.
• Any other reasonable duties assigned by branch manager.

Qualifications

• A first degree in Business Administration or related field
• Minimum three years’ work experience in a similar or comparative position
• Proficiency in Microsoft Office

Specific skills/Competencies

• Excellent analytical skills
• Effective communication skills
• Unquestionable integrity and strong work ethic
• Sound decision making skills
• Ability to meet strict deadlines
• Results oriented

Apply now: careers@dollafinancial.com

Dolla Financial now hiring Customer Service Rep | Kingston, Jamaica

Job Description:

As a Customer Service Representative at Dolla Financial, you will be the first point of contact for our customers, managing inquiries and complaints through various channels, including social media. Reporting directly to the Marketing Manager, your role is crucial in maintaining and enhancing customer satisfaction and loyalty by effectively managing communications and coordinating with other departments.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, website, in-person, and social media platforms.
• Provide accurate information regarding Dolla Financials' products and services.
• Monitor and manage the general loan, complaints, and info mailboxes, ensuring timely and effective responses.
• Route customer leads to the appropriate parties, including Branch Managers and Business Development Representatives (BDRs).
• Resolve customer complaints and issues efficiently and courteously.
• Identify and escalate complex issues to the appropriate departments.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Prepare weekly and monthly logs of customer interactions.
• Prepare a monthly report detailing customer interactions and trends.
• Stay informed about company policies, procedures, and financial regulations.
• Participate in training sessions to improve product knowledge and customer service skills.
• Perform any other duties as assigned by the Marketing Manager.

Qualifications & Skills:

• Associate degree or equivalent; additional education in finance or related fields is a plus.
• Proven experience in customer service, preferably in the financial services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software, Microsoft Office Suite, and social media platforms.

Apply now: careers@dollafinancial.com

Please submit your CV by July 5, 2024.