Customer Service Advocate (University of Technology) - Kingston, JM

The Customer Service Advocate develops and manages the University's customer service  programme. The incumbent prepares and implements customer service strategic plan and customer service standards for the University.  

He/she monitors,  measures and reports on customer satisfaction in various units and provides consultations to them to facilitate continuous improvement in services to customers. In addition to handling face to face, telephone and written enquiries from customers, the Advocate  is responsible for UTECH, jamaica's Call Centre, ensuring effective and efficient processing of incoming and outgoing calls and the satisfaction of the callers.

Requirements:

• Master's degree  in Communications/Business/Management or equivalent qualifications 
• At least five (5) years experience in a similar capacity 
• Professional certification in customer service 
• Knowledge and understanding of customer service issues in higher education institutions
• Strong qualitative and quantitative data collection and analytical skills 
• Excellent presentation and facilitation skills 
• Strong planning and organizational skills 
• Excellent oral, written and interpersonal skills 
• Excellent problem solving skills 
• Knowledge of /ability to manage crises

Interested persons who meet the requirements are invited to submit electronically a job application letter and resume with subject line Advancement Division - Customer Service Advocate, for consideration to hrm@utech.edu.jm by 3:45 p.m. on Friday, August 30, 2019 or to:

Chief Human Resource Officer 

Division of Human Resources and Administration 

University of Technology, Jamaica 

237 Old Hope Road, 

Kingston 6.

"Excellence Through Knowledge"

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