Career Fair | Sutherland Global (Kingston, Jamaica)

 

We're back at it again for another exciting round of hires!

Catch us at 76 Red Hills Road this Saturday, October 26, from 9 am - 2 pm!

Here's what you need to ensure your success:

• A minimum of three (3) CXC subjects inclusive of English Language. We also accept City and Guilds, inclusive of English A
• Your ID, TRN and NIS
• Proof of qualifications
• A resume and copies of all documents along with the originals

Don't miss our $500 USD signing bonus for successful hires to our Chat and SMS roles.
Sign up now! Link: bit.ly/sutherland-sessions 

#sutherlandjobs
#jamaicajobs
#careerfair
#SUTHERLAND

Chat Specialists (Kingston, Jamaica) - itel International (itel BPO)

 Chat Specialist - Kingston

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

POSITION PURPOSE: Providing great customer experience to our customers by keeping them engaged, responding to their interactions in a timely manner and ensuring that their issues are resolved. Each Specialist is responsible for having dynamic conversations that assist the consumer in their shopping process and result in the consumer wishing to do business with our customers. Conversations are not scripted. Specialists are required to think quickly to provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, research, improvise, and type quickly is a must. This is not a sales position; however, each Specialist is responsible for meeting monthly metrics to include quality, productivity and CSAT.

ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provides timely and accurate information on incoming/outgoing interactions
• Works closely with mentors, team leaders and management team to provide quality conversations to our customers and represent our clients in an effective and efficient manner.
• Provides timely feedback to the company regarding any concerns.
• Partners with management team to meet and exceed customer service expectations.
• Regular on-site attendance; strict adherence to the Attendance Policy.

COMPETENCIES:

• Great Verbal and Written Communication.
• Interpersonal Skills.
• Multi-tasking.
• Adaptability/Flexibility.
• Consistency/Reliability.
• Attention to Detail.
• Must articulate well
• Must be able to type 40 WPM

QUALIFICATIONS:

• Five (5) CXC to include English and a numerical subject
• Exception: 3 CXC minimum with previous BPO experience.
• Must be experienced at navigating website pages and quickly identifying information
• Must have effective written and oral communication skills
• Ability to multi-task and prioritize quickly
• Detail oriented and customer-focused
• Possess critical thinking skills
• Adaptable
• Career oriented and professional
• Prior BPO/or Customer Service Associate is a plus

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

APPLY TO ITEL

Customer Service Agents (Portmore, Jamaica) - Ibex Global

Overview

Customer Service Agents respond to inbound voice customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions

Responsibilities
Communication Skills

• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.

Technical Skills

• Ability to type 25 words per minute with few grammatical errors.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties

Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses, sites/locations, onsite/home)
• Must be able to work on any shift within a 24-hour work day.
• Must be able to work on Weekends and Public Holidays.
• Must be able to commit to and work additional hours according to the needs of the business.

Qualifications

• Minimum three (3) CXC passes or equivalent qualification is preferred, or a combination of experience and related skills.

APPLY TO IBEX GLOBAL

Technical Support Agent (Kingston, Jamaica) - Conduent

 

Our Associates are the first point of contact in providing accurate, detailed solutions to customers’ technical issues.

Technical Support Agents needed in Kingston to work on a 24HR Campaign.

Walk-in Wednesday @ Continuum Global Solutions | Montego Bay, St. James, Jamaica

We are hiring Customer Service Reps for our office in Montego Bay, who will handle incoming customer service calls for a US telecommunications company. Customers calling in will need help with their bill, plan, coverage, technical support, and more.

Customer Service Representative - Onsite (Montego Bay, Jamaica) - Continuum Global Solutions

 Customer Service Representative -(Transportation)  

This position will require you to work onsite located at 1 Mangrove Way, Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Customer Service/Sales Representative - Voice (Montego Bay, Jamaica) - Continuum Global Solutions

Montego Bay, St James, JM, JMCJS12

Description:
Position Location: This position requires to work onsite located at 1 Mangrove Way, Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Customer Care Team Leader (Kingston, Jamaica) - Digicel

 

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Profile: Customer Care Team Lead

Customer Care Agent - GSM & Digicel+ 11 (Kingston, Jamaica) - Digicel Jamaica

 About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary objective of the job:

Job Fair | Senior Agents (Contact Centre) | CIBC

 

CIBC JOB FAIR 

Are you enthusiastic, skilled, and ready for an exciting career in a professional banking environment?

We're hiring Senior Agents for our Client Contact Centre.  

To apply and learn more:

Join us

July 12, 2024 

9:00 a.m. to 5:00 p.m. 

The Venetian, 

Terra Nova All-Suite Hotel

17 Waterloo Road, Kingston 10. 

Please bring the following:

• Passport
• TRN card
• NIS card
• Government issued ID
• Original certificates to verify your qualifications
• Two (2) written references
• Two (2) passport sized photos

Inbound Call Centre Agents (Montego Bay, St. James, Jamaica) - Centerfield

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Inbound Call Center Agents - Montego Bay

Essential Duties:

• Use a customer-focused, consultative sales process to educate customers on what products/services will best fit their needs
• Respond to inbound phone calls and sales inquiries in a timely, efficient and professional manner
• Maintain expert-level knowledge on the features and business applications of the company's product line
• Performs other related duties as required

Required Skills, Abilities & Knowledge:

• Requires an excellent telephone and personal demeanor
• Must have excellent organizational, written, and oral communication skills
• Must be able to describe & remotely demonstrate products and match their advantages to customer needs
• Must be able to handle multiple projects simultaneously
• Working knowledge of Microsoft Office
• Requires the ability to work cooperatively on a team with other inside sales representatives
• Must have flexible availability to work any day and anytime of the week

What we Offer:

• Advanced, dynamic sales training
• Performance based advancement
• Uncapped performance incentive structure with unlimited earning power
• Competitive and achievable incentive and bonus structures
• Paid vacation
• Discounts to local partnered vendors
• 100% Free health insurance

To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

APPLY ONLINE

Inbound Call Center Sales Agents (Kingston) - Centerfield

 

INBOUND CALL CENTER SALES AGENTS - Kingston

Summary of the Position:

The Inside Sales Representative uses a consultative sales process to understand the needs of potential customers, guide them to the best possible solution, answers questions and provides them with the services that best suits their needs.

Essential Duties:

• Use a customer-focused, consultative sales process to educate customers on what products/services will best fit their needs
• Respond to inbound phone calls and sales inquiries in a timely, efficient and professional manner
• Maintain expert-level knowledge on the features and business applications of the company's product line
•  Performs other related duties as required

 Required Skills, Abilities & Knowledge:

• Requires an excellent telephone and personal demeanor
• Must have excellent organizational, written, and oral communication skills
• Must be able to describe & remotely demonstrate products and match their advantages to customer needs
• Must be able to handle multiple projects simultaneously
• Working knowledge of Microsoft Office
• Requires the ability to work cooperatively on a team with other inside sales representatives
• Must have flexible availability to work any day and any hour of the week.

 What we Offer:

1. Advanced, dynamic sales training
2. Performance based advancement
3. Uncapped commission structure with unlimited earning power
4. Competitive and achievable incentive and bonus structures
5. Paid vacation
6. Discounts to local partnered vendors
7. 100% Free Health insurance

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

APPLY TO CENTERFIELD

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

 

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. 

The Writing Solution provides Résumé, Cover letter, Job vacancies and job search tips; business and self development articles.

Customer Service Support Officer (Kingston, Jamaica) - Kris An Charles Investments Co. Ltd.

We are recruiting qualified, skilled, talented, energetic, savvy, service-oriented Customer Service Support Officers who are high-achievers. The Customer Service Support Officer is the first point of contact for callers to the Company and as such, excellent customer service must be provided.

Customer Service Support Officer (Kingston)

Kris An Charles (KAC) Investments Co. Ltd. is Jamaica’s premier micro finance company since 1992 and has twelve branches island-wide. We hire exceptionally talented, energetic, high-performing individuals who are committed to service and success and are seeking a challenging opportunity with a dynamic and progressive company.

We are recruiting qualified, skilled, talented, energetic, savvy, service-oriented Customer Service Support Officers who are high-achievers. The Customer Service Support Officer is the first point of contact for callers to the Company and as such, excellent customer service must be provided. The incumbent will be responsible for handling inbound and outbound calls including calls from new and existing customers regarding a variety of requests such as information on accounts and products.

Qualifications & Experience Required:

• Associate’s degree in Business Administration or related field.
• At least one year’s experience in a Contact Centre or in the Finance or the Business industry.

The successful candidate will be assigned the following duties:

• Answer inbound calls promptly and courteously and respond to queries received via telephone, email and through the Company’s website
• Make outbound calls to existing/potential customers to solicit new business for the Company
• Research required information for customers and other persons having dealings with the Company
• Receive, resolve customer complaints
• Use sound judgment to identify and escalate issues Process loan applications via telephone
• Maintain customer information on the Company’s system
• Maintain current knowledge of Company policies and procedures related to the Contact Centre
• Perform any other duties as assigned from time to time in order to meet Company/Departmental objectives

Skills/attributes required include:

• Thorough knowledge of collections techniques and methods for financial institutions
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent problem solving and critical thinking skills
• Excellent time management and organizational skills
• Excellent organizational ability and multi tasking skills
• High level of accuracy and keen attention to detail
• Computer skills in MS Office suite
• High appreciation for superior service standards
• Good stress tolerance and resilience

APPLY ONLINE or email: jobs@krisancharles.com 

We thank you for your interest, however, only shortlisted applicants will be contacted.

 

Customer Experience Associate - Onsite (Montego Bay, Jamaica) - Conduent Jamaica

Conduent is hiring Customer Experience Associate to work onsite at our Montego Bay location between 6AM to 9PM, Monday to Friday.

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Telesales Agent II (Montego Bay, Jamaica) - National Pen Company

We're hiring!

We are seeking qualified individuals to fill the role of Telesales Agent II.

Requirements:

• Four (4) or more High School passes to include English Language or a Math related subject
• Able to work in a phonebased, customer focused, target-driven environment
• A skilled communicator with high energy level and persuasion
• A strong sales aptitude with the ability to up-sell, cross-sell and overcome objections
• Dependable and punctual in assigned work schedule
• Must be familiar with computer applications such as MS Office Suite applications
• Sales/Contact Centre experience is a plus 

 Send applications to: jajobs@pens.com with the subject line: TA Candidate

Deadline: May 7, 2024.

Sutherland Global Career Fair (Kingston, Jamaica)

 

Save the date on April 27th, we are opening our doors to you once again by hosting another Career Fair at our 76 Red Hills Road location! From 9:00 AM to 2:00 PM.

Get hired and earn a US$200 sign on bonus! Get hired for our Lodging and Hospitality role!


Here’s what you need to ensure your success:

• A minimum of three (3) CXC subjects inclusive of English Language. *Some roles require four (4) CXC subjects
• Your valid government issued ID, TRN, NIS
• Proof of qualifications and a printed resume

Be sure to turn up with a winning attitude to ace your interviews!

Apply Now

Customer Service Agents (Montego Bay, Jamaica) - Contax360 BPO Solutions

Contax360 BPO Solutions Inc, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team. All applicants must be flexible to work a rotating schedule any 5 of the 7 day work week.

Now hiring for our Montego Bay Office:

CUSTOMER SERVICE (SOFT SALES) AGENT

THE SALES AGENT WILL BE REQUIRED TO PERFORM THE FOLLOWING DUTIES (but not limited to):

• Contact potential customers through the appropriate channels.
• Deliver appropriate pitches with the aim of converting the customer.
• Build rapport with customers and address their inquiries.
• Close sales and achieve or exceed assigned targets.
• Develop expert knowledge on the client's products and services.
• Maintain accurate records of interactions in our system.

APPLICANTS SHOULD HAVE:.

• Strong negotiation skills
• Strong articulation and persuasive skills
• Demonstrated proficiency in Microsoft Office applications
• Good probing, problem solving, troubleshooting, and multi-tasking skills
• Neutral accent, clear, articulate and easy to understand.- REQUIRED
• Good rapport building and interpersonal skills
• Great conversational skills and able to identify and sell customer needs
• Time management & prospecting skills required
• Telephone Sales & Customer Service or Collections Experience a plus
• Motivation for sales and very results driven
• Ability to handle rejection well, does not get loud or abusive
• Professionalism in interacting with potential customers

ADDITIONAL REQUIREMENTS:

• At least three (3) CXC subjects (inclusive of English)
• Experience in a similar environment (call center experience is an asset).
• Be 18 years of age or older.
• Must have a minimum of 1 year experience in a similar position

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Email: jobs@contax360.com or Apply Online

Only short-listed applicants will be contacted.

Telesales Agent 1 - Kingston, Jamaica - DIGICEL

Primary objective of the job:

To maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling to existing. 

Main Duties and Responsibilities:

Signup customers:

• Position the value of Digicel + and LTE to new customers in order for them to apply for service.
• Upsell existing customers with additional product and services that will enhance their experience on Digicel + and LTE to improve retention.
• Escalate problems according to the query resolution procedure dictated by the Customer Care Centre

Add value to each customers’ experience:

• Retain or re-establish relationships with customers by rapport building
• Anticipating future need for assistance and providing for customers’ unspoken need

Adjustments:

• Modify/adjust packages as per customers’ request.
• Assist the process for installs, reconnections, change of services, trouble calls and special request orders into system.

Documentation of customer request:

• Detailing each customer’s request / application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
• Schedule and follow up customer’s orders

Academic qualifications and experience required for job:

• Minimum of five (5) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics)
• Certification in Customer Service or a related discipline is an asset
• Certification in Sales 
• At least six (6) months extensive sales experience in ICT, Telecoms or BPO

Knowledge, Skills and Abilities required:

• Selling or Influencing Others
• Microsoft Office Suite
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Motivated to perform a repetitive act
• Results/Target driven 

APPLY ON COMPANY WEBSITE

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Technical Support Representative (Kingston, Jamaica) - Fusion BPO Services Limited

Begin your career at Fusion CX as a Technical Support Representative. We are looking persons who are excited about researching, diagnosing, troubleshooting and identifying solutions to resolve issue.

Technical Support Representative

Alorica Jamaica Job Fair! (Kingston, Jamaica)

 

Stop by our next Job Fair on Wednesday, April 3, 2024, from 9:00 AM to 1:00 pm.

Join our Customer Service & Reservations teams!

Requirements:

• Minimum of two (2) CXCs subjects (or its equivalent) inclusive of English Language

Please take along with you:

• ID,
• TRN,
• NIS,
• Birth Certificate, and
• A copy of your resume.

On Location @ 58 Half Way Tree Road, Kingston 10.

See ya there!!