Direct Sales Agent (Kingston, Jamaica) - Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Location: Kingston, JM, WI

Company: Digicel

JOB TITLE: Direct Sales Agent

REPORTS TO (TITLE): Direct Sales Team Leader

Primary Objective of the Job:

Selling products and services to new customers and up-selling and cross-selling to existing customers.

Main duties and responsibilities

• Make visits to households in assigned region to promote and sell Digicel’s Products services
• Identify and execute strategic sales activities geared at increasing subscriber base within our multifaceted market segments.
• Maintain and account for stock of SIMs and cash collected during sales visits.
• Accurately record prospect info and maintain the listing.
• Accurately record/receipt customer orders and application forms.
• Achieve sales objectives while providing the highest level of customer satisfaction.
• Provide relevant responses to customers' concerns, service requests, products and service enquiries based on actual facts related to the company’s products or services.

Academic qualifications and experience required for job:

• Minimum 4 CXC/GCE O ‘levels (including Mathematics or English Language)
• Basic computer skills
• Previous sales experience, with demonstrated success, is an asset.
• Previous experience in a customer service environment is an asset.

Functional Skills

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/ written)
• Flexible and quick-thinking
• Must be customer-oriented
• Ability to rapidly learn new tools and understand customers’ environments
• Candidates who own or have access to a reliable motor vehicle will have a distinct advantage

Working conditions

• Talking with customers of diverse personalities, social backgrounds and temperaments
• Required to work on weekends and public holidays
• Required to work long hours in order to meet the business objectives
• Required to travel out of town and overnight when necessary

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