Senior Customer Service Officer (Kingston) - National Land Agency

 Job Description: 

Applications are invited from suitably qualified candidates to fill the vacant post of Senior Customer Service Officer within the Business Services Division, National Land Agency.

Job Purpose: Provides customer service support to the organization by dealing satisfactorily with customers’ queries in a timely manner and providing customers with information on the products and services of the Agency.

Key Responsibilities: Management/Administrative Responsibilities

• Supports the implementation of policies and procedures among staff
• Participates and provides expertise as a member of the customer service’s departmental team.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issues.
• Ensures the provision of quality service to both internal and external customers.
• Maintains customers’ records by updating account information on License Agreements.
• Evaluates customers’ needs and makes recommendations for improvement as is necessary.
• Provides assistance to customers requesting electronic search for plans, customized data etc.
• Facilitate mapping data to customers in a physical or spatial format.
• Monitoring and assisting with the provision of sales targets related to mapping solutions.
• Provide information on mapping activities to enhance marketing and public relations efforts.
• Participates in the preparation of routine correspondence to customers.
• Addresses customers’ queries, complaints and requests in relation to the Agency’s products         and services.
• Assists with public education/outreach programmes conducted by the Agency.
• Acts as liaison between customers and other divisions/branches.
• Provides assistance in the training of junior staff.

 Required Competencies:

The post-holder will be able to demonstrate:

• Excellent interpersonal skills
• Good planning, decision making and problem-solving skills
• Initiative
• Good oral and written communication skills
• Competence in word processing and other relevant software
• Ability to work in a highly stressed environment
• Ability to handle multiple responsibilities
• Sound knowledge of the products and services of the Agency
• Sound knowledge of Land Valuation Roll, G.I.S. and Conveyancing

Minimum Required Education and Experience:

• Diploma in Business Administration/Communication or related field
• Five (5) CXC/GCE O’ Level subjects including English Language and a numeric subject
• Three (3) years related working experience
• Certificate in Paralegal Studies

Remuneration Package:

Salary Range: $1,378,381- $1,493,340 p.a.

Motor vehicle Travel Allowance: $894,924 p.a.

(If you own a Motor vehicle)

A letter of Application accompanied by a Résumé should be submitted no later than October 23, 2020, to jobapplications@nla.gov.jm for the attention of:

The Director, Human Resource Management & Development

National Land Agency

8 Ardenne Road

Kingston 10

We appreciate all responses but only shortlisted applicants will be contacted.