Job Description:
Applications are invited from suitably qualified candidates to fill the vacant post of Senior Customer Service Officer within the Business Services Division, National Land Agency.
Job Purpose: Provides customer service support to the organization by dealing satisfactorily with customers’ queries in a timely manner and providing customers with information on the products and services of the Agency.
Key Responsibilities: Management/Administrative Responsibilities
- Supports the implementation of policies and procedures among staff
- Participates and provides expertise as a member of the customer service’s departmental team.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issues.
- Ensures the provision of quality service to both internal and external customers.
- Maintains customers’ records by updating account information on License Agreements.
- Evaluates customers’ needs and makes recommendations for improvement as is necessary.
- Provides assistance to customers requesting electronic search for plans, customized data etc.
- Facilitate mapping data to customers in a physical or spatial format.
- Monitoring and assisting with the provision of sales targets related to mapping solutions.
- Provide information on mapping activities to enhance marketing and public relations efforts.
- Participates in the preparation of routine correspondence to customers.
- Addresses customers’ queries, complaints and requests in relation to the Agency’s products and services.
- Assists with public education/outreach programmes conducted by the Agency.
- Acts as liaison between customers and other divisions/branches.
- Provides assistance in the training of junior staff.
Required Competencies:
The post-holder will be able to demonstrate:
- Excellent interpersonal skills
- Good planning, decision making and problem-solving skills
- Initiative
- Good oral and written communication skills
- Competence in word processing and other relevant software
- Ability to work in a highly stressed environment
- Ability to handle multiple responsibilities
- Sound knowledge of the products and services of the Agency
- Sound knowledge of Land Valuation Roll, G.I.S. and Conveyancing
Minimum Required Education and Experience:
- Diploma in Business Administration/Communication or related field
- Five (5) CXC/GCE O’ Level subjects including English Language and a numeric subject
- Three (3) years related working experience
- Certificate in Paralegal Studies
Remuneration Package:
Salary Range: $1,378,381- $1,493,340 p.a.
Motor vehicle Travel Allowance: $894,924 p.a.
(If you own a Motor vehicle)
A letter of Application accompanied by a Résumé should be submitted no later than October 23, 2020, to jobapplications@nla.gov.jm for the attention of:
The Director, Human Resource Management & Development
National Land Agency
8 Ardenne Road
Kingston 10
We appreciate all responses but only shortlisted applicants will be contacted.