Customer Service Associate (St. Catherine) - First Global Bank Limited

First Global Bank Limited, a wholly owned subsidiary of GraceKennedy Limited, invites applications for the following position:

Customer Service Associate - Linstead Satellite

Purpose of position:

The job holder will be responsible for opening accounts and handling customers’ queries in a courteous and professional manner. He/she will also be required to process transactions by receiving payments and deposits and making payouts according to bank procedures.

Principal responsibilities:

Process transactions and deal with queries and complaints from customers:

• Receive and process cheque and cash deposits
• Receive and process cheque and cash withdrawals
• Process transfer between accounts
• Receive and handle complaints
• Set up customers to use Global Access and FGB Secured cards
• Open, maintain and close accounts, ensuring that all information is collected:
• Explain relevant interest rates and service charges and other fees as appropriate.
• Fill out Customer Information form for new accounts and obtain relevant documentation for the Bank’s files.
• Enter new account information on the system.
• Enter proper maintenance information on the system for closed account. 
• Process day’s work and perform other routine activities in accordance with  stipulated guidelines and established deadlines:
• Process all debits and credits through use of the terminal
• Package and send work to home branch for transmission to proof and other Departments.
• Balance entries and vouchers with system daily.
• Follow security measures and internal control procedures to minimize fraud forgeries and irrecoverable losses and reduce non-compliance:
• Negotiate/review items (cheques /cash/ withdrawals/deposits) in accordance with stipulated guidelines.
• Keep confidential combination(s), swipe card(s), password(s), and user ID(s).
• Maintain (shared) working supply of control/numbered/engraved forms.
•  Support the achievement of the Bank sales and service goals.
• Assist with the communication of FGB sales strategies.
• Participate in promoting and selling banking products and services as opportunities arise.
• Answer basic questions on products and services.

Required Qualification, Experience and Key Competencies

The successful candidate should have:

• Bachelor’s Degree in Banking & Finance, Economics, Management Studies or any other related discipline
• Good communication and interpersonal skills
• Excellent analytical skills
• Ability to plan and organize effectively
• Must have a passion for dealing with persons of varying personalities
• Knowledge of bank products and related service charges
• Good time management skills
• High level of professionalism and integrity
• Ability to reliably process documents and work within deadlines
• Ability to understand and carry out bank procedures and detailed instructions 

First Global upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.

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