NEW JOBS

Showing posts with label Customer Service Associates. Show all posts
Showing posts with label Customer Service Associates. Show all posts

Saturday, 2 March 2024

Sutherland Career Fair (Kingston, Jamaica) - Customer Service Associates

 

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Associate. Customer Service Associates in this role get to answer inbound calls to provide exceptional customer service to consumers.

SUTHERLAND CAREER FAIR


for Lodging, Travel, Banking Customer Service positions

Saturday, March 2, 2024 - 9:00 AM to 1:00 PM

76 RED HILLS ROAD - (Across from Calabar High School)


Qualifications:

Our most successful candidates MUST have: -
  • An updated printed copy of your resume.
  • Original and photocopies of your government issued ID (Driver's Licence, Passport and Electoral ID), NIS and TRN.
  • Original and photocopies - A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
  • Must be able to train and / or work onsite.
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
  • Experience in customer service is an asset and preferred.
  • Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
  • High level of integrity
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
  • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
  • Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
  • Must be able to pass a criminal background check and drug test as needed.



Friday, 22 September 2023

Conduent Jamaica's Job Fair: Customer Service (Montego Bay, Jamaica)


 Conduent's Job Fair (Montego Bay)

Conduent will be hosting a Job Fair on Thursday, September 28,2023 @ 10:00 AM - 2:00 PM. We are sourcing candidates for our Shipping Department who can work onsite at our Montego Bay Locattion.

Bring a friend/relative/family member that is currently seeking employment.

LOCATION : 3 Mega Byte Drive, Barnett Tech Park, Building # 2, Montego Bay, St. James.

Position: Customer Service Associates.

Please ensure you have the following documents (original):

  • Valid ID
  • NIS
  • TRN
  • Birth Certificate
  • No qualifications required
  • Updated Resume (hardcopy)
  • Pen

Candidate MUST:

  • be able to work onsite at our PORTMORE location
  • be fully flexible to work any 5 days of the week( including weekend and public holidays)
  • be fully flexible to work any shift between the hours of 7 am and 12 am (midnight).

Email: conduentjobsja@conduent.com




Friday, 8 September 2023

Customer Service Associates (Sutherland Jamaica) - Kingston, Jamaica


WALK-IN INTERVIEWS FOR CUSTOMER SERVICE & BANKING POSITIONS -EVERY WEDNESDAY - NEW KINGSTON SITE - 76 Red Hills Road


Sutherland is seeking a motivated and passionate person to join us as a Customer Service Associate. Customer Service Associates in this role get to answer inbound calls to provide exceptional customer service to consumers.


WALK IN CUSTOMER SERVICE & BANKING INTERVIEWS:
  • Every Wednesday and Friday
Location: 
                Red Hills Road Site
                76 Red Hills Road, 
                Kingston 19.
Time: 10 AM - 2 PM

Qualifications:

Our most successful candidates will have: -
  • Printed copy of your resume.
  • A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • Must have a valid (not expired) government issued ID, TRN and NIS card.
  • Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public Holidays).
  • Must be able to train and / or work onsite.
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
  • Experience in customer service is an asset and preferred.
  • Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
  • High level of integrity
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
  • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
  • Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
  • Must be able to pass a criminal background check and drug test as needed.
We are looking for: 
  • Persons with Banking and Finance background
  • Enthusiastic personalities who are interested in doing customer service related to Sports and Entertainment




Friday, 28 October 2022

Customer Service Associates (Kingston, Jamaica) - Sutherland Jamaica

Job ID / Title: Customer Service Associate – Full-Time – Immediate Openings
Job Category: Customer Service Phone
City: Kingston
State: Kingston
Work Location: Knutsford Boulevard

WALK-IN INTERVIEWS FOR CUSTOMER SERVICE & BANKING POSITIONS -EVERY MONDAY & WEDNESDAY - NEW KINGSTON SITE - 30 KNUTSFORD BOULEVARD FROM 10AM - 2PM.

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Associate. Customer Service Associates in this role get to answer inbound calls to provide exceptional customer service to consumers.

WALK IN CUSTOMER SERVICE INTERVIEWS
Every Monday & Wednesday
New Kingston Site
34 Knutsford Boulevard
New Kingston


Qualifications:

Our most successful candidates will have: -
  • Printed copy of your resume.
  • A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • Must have a valid (not expired) government issued ID, TRN and NIS card.
  • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
  • Must be able to train and / or work onsite.
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
  • Experience in customer service is an asset and preferred.
  • Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
  • High level of integrity
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
  • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
  • Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
  • Must be able to pass a criminal background check and drug test as needed.
What we have to offer:
  • Medical, dental and vision benefits
  • Paid training
  • Advancement opportunities
  • Additional pay incentives



Monday, 4 October 2021

Customer Service Associate for Itelbpo Smart Solutions (Kingston, JM)

Warm. Outgoing. Empathetic. Positive.

Hit the Apply button if that's you. Our retail client is hiring Associates with all the above, NOW!

What you'll get:

  • Competitive Salary Packages
  • Lunch Benefit
  • Health and Life Insurance
  • Free Shuttle Service
  • Paid Time Off
  • Career Growth
  • Overtime Opportunities

What you'll bring:

  • Willingness and ability to work a flexible schedule
  • 4 CSEC subjects or equivalent
  • Excellent verbal and written communication skills
  • Typing speed of at least 35 WPM (typingtest.com)
  • TRN
  • NIS
  • Valid National ID (passport, driver's license, voter's ID)

Join the itel Family Today!

P.S. Tell a friend, to tell a friend, to tell a friend! We've got room for everyone!

APPLY TO ITEL







Friday, 13 August 2021

Work from Home Customer Service Associates (Portmore, St. Catherine) - Conduent

 Customer Care Associates needed for Royal Caribbean Cruise Line.

WORK FROM HOME CUSTOMER SERVICE ASSOCIATES NEEDED FOR ROYAL CARIBBEAN CRUISE LINE

REQUIRED INTERNET SPEED- 10MPBS DOWNLOAD & 5MBPS UPLOAD

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

  • Compensation package inclusive of base plus incentive and shift differential for some shifts
  • Convenient onsite clinic,7-days per week providing affordable healthcare access
  • Free transportation between Freeport and Montego Bay Town Center
  • Extended Transportation offered to and from Savanna-La-Mar and Falmouth for some shifts*
  • Health Insurance Benefits
  • Company paid Life Insurance coverage
  • Free internet access - via assigned kiosks
  • Flexible shifts
  • Career and Employee Development –Grow your career and earn possible promotions to Leadership
  • positions and Operational roles in Information Technology, Human Resources, Accounts
  • Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
  • Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
  • Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

 Job Description

The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing and company website assistance.

 Responsibilities

  • Assists travel partners and/or guests with navigating the company’s website.
  • Enters required information into company systems and maintains an accurate history of each reservation and any associated transactions.
  • Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences.
  • Researches and provides information in order to accommodate guests’ special needs.
  • Complies with established industry and company protocols and procedures.
  • Attends training classes, completes required on-line training courses and satisfies completion standards.
  • May be assigned to special projects and may serve on employee committees.
  • Performs other duties as required. 

 Requirements:

  • Three (3) or more CXCS including English Language /High School Leaving certificate /Heart Level II certificate.
  • Must be able to work between 6:00 am to 12:00 am including weekends and holidays
  • Must have an internet speed of 10 MBPS download and 5 MBPS upload
  • Prior sales experience would be an asset
  • Excellent customer service and communication skills (verbal & written)
  • Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
  • Excellent listening skills
  • Excellent time management and prioritization skills
  • Strong attention to detail skills
  • One (1) year experience working in a Call Center environment would be preferred.

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications complete with résumés to:  conduentjobsja@conduent.com




Wednesday, 19 May 2021

Customer Service Associate (Inbound) - Portmore, Jamaica - Continuum Global Solutions


 

Portmore, 14, JM, JMACE13

Description: 

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Service Associates in Naggo Head, who will handle incoming service calls from US customers who need help with their bill, plan, coverage, technical support, and more. This is an on-site role that offers paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. Interested? Apply Today!

RESPONSIBILITIES:

  • Actively Listen to Customers to Understand Concerns
  • Provide Information About Their Current Plans & Products
  • Identify & Position new Solutions That Align with their Needs
  • Navigate Through Multiple Computer Applications with Speed & Accuracy

REQUIREMENTS FOR ALL ROLES:

  • 18+ Years & High School Diploma
  • At Least 6 Months of Call Center Experience
  • Professional Positive Attitude & Courteous Telephone Etiquette
  • Open Schedule Availability (Evenings/Weekends Required)

BENEFITS & PERKS:

  • $350/Base Hourly + Additional Performance Incentives
  • Paid Training
  • Flexible, Remote Work Environment
  • Company Paid Health & Life Insurance Benefits
  • Opportunity for Professional Development

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.

APPLY TO CONTINUUM





Thursday, 25 March 2021

Customer Service Associates (Chat & Voice) - Montego Bay, St. James - Continuum Global Solutions

Customer Service Associate (Chat & Voice)

Montego Bay, St James, JM, JMCJS1


Work at home opportunities available


Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Service Associates in Montego Bay, who will handle incoming service calls from US customers who need help with their bill, plan, coverage, technical support, and more. We have work from home & on-site positions available. For work at home, we will provide you with all equipment, but you must have high speed internet. We offer paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. Interested? Apply Today!

RESPONSIBILITIES:

  • Actively Listen to Customers to Understand Concerns
  • Provide Information About Their Current Plans & Products
  • Identify & Position new Solutions That Align with their Needs
  • Navigate Through Multiple Computer Applications with Speed & Accuracy

WORK AT HOME REQUIREMENTS:

  • High Speed Internet With At Least 10 Mbps Download Speed (No Satellite) Access to Your Router to Create a Wired, Ethernet Connection Router
  • Quiet, Secured Workspace
  • Must be willing to work in the Montego Bay office after COVID

Profile

REQUIREMENTS FOR ALL ROLES

  • Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CXCs
  • At least 1 year of Customer Service experience preferably within BPO/Call Center
  • Proficiency in using a computer and working with Windows based application
  • Ability to work within established procedures with a moderate degree of supervision
  • Open Schedule Availability (Evenings/Weekends Required)

COMPETENCIES

  • Advanced Customer service skills
  • Intermediate > Advanced computer proficiency
  • Clear and upbeat verbal communication style

  BENEFITS/PERKS

  • Hourly base plus Incentive Pay & Overtime Available
  • Health (medical, dental, vision)
  • Group Life Insurance Benefit
  • Employee of the Month Program
  • Opportunity for Advancement

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


APPLY TO CONTINUUM



Friday, 6 November 2020

Customer Service Associate (St. Catherine) - First Global Bank Limited

First Global Bank Limited, a wholly owned subsidiary of GraceKennedy Limited, invites applications for the following position:

Customer Service Associate - Linstead Satellite


Purpose of position:

The job holder will be responsible for opening accounts and handling customers’ queries in a courteous and professional manner. He/she will also be required to process transactions by receiving payments and deposits and making payouts according to bank procedures.

Principal responsibilities:

Process transactions and deal with queries and complaints from customers:

  • Receive and process cheque and cash deposits
  • Receive and process cheque and cash withdrawals
  • Process transfer between accounts
  • Receive and handle complaints
  • Set up customers to use Global Access and FGB Secured cards
  • Open, maintain and close accounts, ensuring that all information is collected:
  • Explain relevant interest rates and service charges and other fees as appropriate.
  • Fill out Customer Information form for new accounts and obtain relevant documentation for the Bank’s files.
  • Enter new account information on the system.
  • Enter proper maintenance information on the system for closed account. 
  • Process day’s work and perform other routine activities in accordance with  stipulated guidelines and established deadlines:
  • Process all debits and credits through use of the terminal
  • Package and send work to home branch for transmission to proof and other Departments.
  • Balance entries and vouchers with system daily.
  • Follow security measures and internal control procedures to minimize fraud forgeries and irrecoverable losses and reduce non-compliance:
  • Negotiate/review items (cheques /cash/ withdrawals/deposits) in accordance with stipulated guidelines.
  • Keep confidential combination(s), swipe card(s), password(s), and user ID(s).
  • Maintain (shared) working supply of control/numbered/engraved forms.
  •  Support the achievement of the Bank sales and service goals.
  • Assist with the communication of FGB sales strategies.
  • Participate in promoting and selling banking products and services as opportunities arise.
  • Answer basic questions on products and services.

Required Qualification, Experience and Key Competencies

The successful candidate should have:

  • Bachelor’s Degree in Banking & Finance, Economics, Management Studies or any other related discipline
  • Good communication and interpersonal skills
  • Excellent analytical skills
  • Ability to plan and organize effectively
  • Must have a passion for dealing with persons of varying personalities
  • Knowledge of bank products and related service charges
  • Good time management skills
  • High level of professionalism and integrity
  • Ability to reliably process documents and work within deadlines
  • Ability to understand and carry out bank procedures and detailed instructions 

First Global upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.

APPLY ONLINE




Saturday, 3 October 2020

Customer Service Associate (Montego Bay, St. James) - Continuum Global Solutions

Customer Service Associate

Montego Bay, St James, JM, JMCJS12

Description: 

Do you have customer focused personality with strong communication skills? Are you looking for a promising career with a global organization? We are hiring customer service professionals, to handle inbound customer support inquiries via phone and email.  We have a paid training program and offer performance incentives, opportunities for growth, health benefits, and more. What are you waiting for? APPLY TODAY!

IN THIS ROLE, YOU WILL:

  • Provide responses to customer inquiries based on pre-determined scripts and procedures
  • Research and resolve customer problems
  • Navigate through multiple computer applications with speed and accuracy
  • Provide customers with information about additional products and services
  • Other duties requested based on client requirements

REQUIREMENTS:

  • 18+ years & HS Diploma (or equivalent)
  • Customer service experience (preferred, but not required)
  • Ability to operate standard office equipment (phone/computer)
  • Professional positive attitude and courteous telephone etiquette
  • Must be willing to commute to our office in Montego Bay

WE PROUDLY OFFER:

  • Hourly Rate + Incentive Pay & Overtime Available
  • Paid Training
  • Casual, Fun Work Environment
  • Opportunity for Advancement
  • Health Insurance (medical, dental, vision) & Other Benefits*
  • *Benefits based on client/project assignment

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. 

More information can be found at www.continuumgbl.com. Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to HR@Continuumgbl.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

APPLY ONLINE



Tuesday, 11 August 2020

Customer Service Associates (St. James, Jamaica) - Conduent Jamaica

  CUSTOMER SERVICE ASSOCIATES NEEDED FOR ROYAL CARIBBEAN CRUISE LINE

EXTENDED TRANSPORTATION TO WESTMORELAND AND TRELAWNY FOR LATE AND EARLY SHIFTS FROM CONDUENT SITE.

YOU ALSO GET THE OPPORTUNITY TO TOUR THE SHIP DURING TRAINING!

APPLY FOR IMMEDIATE CONSIDERATION!

WORK FROM THE COMFORT OF YOUR HOME- INTERNET SPEED-UPLOAD 50 MBPS & DOWNLOAD 25 MBPS

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:
  • Compensation package inclusive of base plus incentive and shift differential for some shifts
  • Convenient onsite clinic,7-days per week providing affordable healthcare access
  • Free transportation between Freeport and Montego Bay Town Center
  • Extended Transportation offered to and from Savanna-La-Mar and Falmouth for some shifts*
  • Health Insurance Benefits
  • Company paid Life Insurance coverage
  • Free internet access - via assigned kiosks
  • Flexible shifts
  • Career and Employee Development –Grow your career and earn possible promotions to Leadership
  • positions and Operational roles in Information Technology, Human Resources, Accounts
  • Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
  • Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
  • Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

Job Description

The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing and company website assistance.

Responsibilities
  • Assists travel partners and/or guests with navigating the company’s website.
  • Enters required information into company systems and maintains an accurate history of each reservation and any associated transactions.
  • Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences.
  • Researches and provides information in order to accommodate guests’ special needs.
  • Complies with established industry and company protocols and procedures.
  • Attends training classes, completes required on-line training courses and satisfies completion standards.
  • May be assigned to special projects and may serve on employee committees.
  • Performs other duties as required.
Requirements:
  • Three (3) or more CXCs including English Language /High School Leaving certificate /Heart Level II certificate.
  • Must be able to work between 6:00 am to 12:00 am including weekends and holidays
  • Excellent customer service and communication skills (verbal & written)
  • Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
  • Excellent listening skills
  • Excellent time management and prioritization skills
  • Strong attention to detail skills
  • One (1) year experience working in a Call Center environment would be preferred.
*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications complete with résumés to: conduentjobsja@conduent.com



Saturday, 6 June 2020

Customer Service Associates I (Kingston, Jamaica) - Conduent

DESCRIPTION
Customer Service Associates I
 Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

CUSTOMER SERVICE ASSOCIATES I
Responsibilities:
  • Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
  • Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
  • Provides customer with appropriate standard information requested.
  • Derives all necessary information from customer to update database
  • Understands when to seek help and/or escalate to a more senior role
  • Provide customer with appropriate customized information requested via chat platform
 Requirements:
  • Three (3) or more CXCS including English Language / High School Leaving Certificate
  • Must be able 100% flexible
  • Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
  • Excellent listening skills
  • Excellent time management and prioritization skills
  • Strong attention to detail skills 
 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications complete with résumés to:  conduentjobsja@conduent.com




BLOG ARCHIVES