Customer Service Representative (Kingston, Jamaica)

 Supplier of industrial and retail equipment and accessories seek to identify a customer service professional to join a compact and results oriented team.

Candidate Profile:

Role and Core Function (Summary)

The Customer Service Representative is responsible for providing product and service information to all clients via the telephone and by face-to-dace contact; resolving product and service problems to clients/customers' satisfaction, by clarifying the complaint, determining the cause of the problem, selecting and explaining the best solution to solve and expedite the corrections/adjustments.

The Customer Service Representative is the face of the organization and is expected to present a professional and positive image of the Company to all clients.

Job Specification

Education and Certification 

• Five (5) CXCs inclusive of Mathematics and English Language
• Diploma in Business Administration or any other relevant people-oriented skills

Knowledge and Experience:

• Minimum of two (2) years customer service experience
• Previous sales, marketing or procurement experience would be an asset
• Previous accounting software (ACCPAC or QuickBooks) knowledge would be an asset

Personal Attributes/Skills

• Sound oral and written communication skills
• Outstanding interpersonal and relationship - building skills
• Time management and problem-solving skills

Required Skills/Competencies:

• Must be willing to work odd hours including weekends and after 5:00 p.m. daily
• Ability to work in a fast paced environment
• Excellent interpersonal, analytical and communication skills with the ability to work with team members at various level
• Professional attitude, enthusiastic, energetic and confident

The best-suited candidate will be of a professional character, dynamic, enthusiastic and results oriented.

Applicants are requested to submit their résumés by Friday, March 19, 2021 via email to: 568jobs@gmail.com.

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