Contact Centre Associate Trainee (Contract) - Kingston, Jamaica - Sagicor Group Jamaica Ltd.

Sagicor Group Jamaica Limited is seeking to identify a suitable candidate to join our Group Client Contact Centre team in the capacity of Contact Centre Associate Trainee - Contract

The selected candidate will be responsible for answering incoming queries in the form of calls, e-mails and chat correspondence from clients (healthcare providers, financial advisors, employer representatives and individuals) as well as servicing outbound call campaigns while ensuring world-class client service and maximizing productivity.

Key Duties and Responsibilities:

• Respond to client queries through our support channels (calls, live chat portal and e-mails).
• Resolve basic types of client service inquiries including those regarding personal health information, premiums and information updates, bank and investment type queries.
• Provide excellent client service to all our clients whether internal or external.
• Identify and assess provider and client needs and take appropriate actions to satisfy those needs.
• Use technology to track, route and retrieve information.
• Locate and interpret complex information from a number of databases.
• Perform administrative tasks, including those involving client product knowledge, client-specific knowledge of plan or policy components and systems and workflow knowledge for the various lines of business.
• Perform other related duties assigned from time to time.

Academic Qualifications/ Specialized Skills/ Competencies:

• Associate Degree in Business Administration or a Client Service-related discipline from a recognized tertiary institution.
• Client service background desired but not required.
• Minimum of two (2) years’ experience in a client facing environment.
• Excellent communication, organisational, problem solving and decision-making skills.
• Attention to detail and quality focused.
• Able to perform multiple tasks simultaneously.
• Strong client service orientation.
• Able to build and maintain productive working relationships, be confidential, and contribute as an effective team member.
• Flexible and able to adjust quickly and react positively to change.
• Flexibility in following a schedule provided by the Workforce Management Associate.
• Open to receiving feedback from the Leadership team and team members.
• General proficiency in the use of a PC including data entry skills and knowledge of Microsoft Word/Excel.

If this role is of interest to you, kindly submit an application via Sagicor Success no later than April 30, 2022.

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While we appreciate all applicants, only applications received via Sagicor's career portal will be considered.

Only shortlisted applicants will be contacted.