Systems Technician Needed (Kingston, Jamaica) - Jamaica Civil Aviation Authority

 Career Opportunity

Jamaica Civil Aviation Authority

invites applications from suitably qualified candidates for the following position:

Systems Technician

Job Summary

The System Technician is responsible for ensuring the stable operation of the in-house and cloud-based ICT infrastructure and services. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links. The incumbent will also analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end-user training where required.

He/she is required to ensure that the data in the IT Service Desk is up to date and provide responses to users in a timely manner in keeping with the IT Service Standard. An important focus of the role is to fulfil the Department's desktop Support obligation through a combination of remote support and hands-on assistance to end-users.

Qualifications and Experience

• Degree in Computer Science or related subjects from a recognized institution.
• Information Technology Infrastructure Library (ITIL v4) Foundation Certificate.
• A minimum of three (3) years' experience in the administration and maintenance of Information Communication Technology Infrastructure platforms. 

This must include one (1) year experience supporting any of the following:

• Microsoft 365, Microsoft Windows Server and Azure Active Directory.
• Cisco Network, PBX, Firewall and Security Services
• VMWare/Veeam Infrastructure
• McAcfee End Point Security Software.

Key Technical/Occupational Competencies

• Working technical knowledge of ICT networks and Server and PC operating systems, including Windows and linux.
• Extensive application supports experience with Microsoft 365, Microsoft Windows operating systems.
• Working technical knowledge of current network hardware, protocols, and standards, including CICSO Firewall and Switches, VMWare Hypervisor, McAfee End Point protection and Milestone CCTV Platforms.
• Hands-on hardware troubleshooting experience
• Good understanding of the organization's goals and objectives.
• Knowledge of applicable data privacy practices and laws.

Key Non-technical Competencies

• Good analytical and problem-solving skills.
• Good initiative and self-motivation
• Good interpersonal and communication skills
• Good time-management skills
• Strong written and oral communication skills.

Applicants who satisfy the job requirements should submit electronic applications by August 26, 2022, using the JCAA's online portal using the link below: https://bit.ly/3d2VJet

Cover Letters should be addressed to:

Director General,

Jamaica Civil Aviation Authority,

4 Winchester Road,

Kingston 10.

We thank all applicants for their interest. However, only shortlisted candidates will be contacted.