Home Time is seeking a customer-oriented service agent to work in our call centre at our Kingston location.
Position: Customer Service Agent
Location: East Kingston
Job Summary:
To provide information to customers on products and services; respond to customers' queries and assist in resolving service problems in keeping with the established standards of quality in customer care.
Responsibilities:
- Provide customers with information on their account
- Provide customers with information on products and service, and guide them in acquisition of Products and Services
- Facilitate the resolution of customers' issues and/or complaints using critical thinking and empathy
- Any other duties as assigned
Competencies and Qualifications:
Soft Skills:
- Team player who is assertive, goal-oriented, positive, and self-motivated
- Proficiency in using computer applications
- Good telephone techniques
- High level of integrity
- Excellent communication skills
- Ability to handle irate customers effectively
- Ability to work under pressure
Qualifications:
- Four (4) CSEC subjects including Mathematics, English Language, and one business subject
- Two (2) years call centre environ experience would be an asset
- Proficient in MS Office applications
Send your applications (cover letter and resume) via email to: hometimehr@gmail.com no later than October 31, 2022.
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