Customer Service Agent (Kingston, Jamaica) - Home Time Entertainment Limited

 

Home Time is seeking a customer-oriented service agent to work in our call centre at our Kingston location.

Position: Customer Service Agent

Location: East Kingston

Job Summary:

To provide information to customers on products and services; respond to customers' queries and assist in resolving service problems in keeping with the established standards of quality in customer care.

Responsibilities:

• Provide customers with information on their account
• Provide customers with information on products and service, and guide them in acquisition of Products and Services
• Facilitate the resolution of customers' issues and/or complaints using critical thinking and empathy
• Any other duties as assigned

Competencies and Qualifications:

Soft Skills:

• Team player who is assertive, goal-oriented, positive, and self-motivated
• Proficiency in using computer applications
• Good telephone techniques
• High level of integrity
• Excellent communication skills
• Ability to handle irate customers effectively
• Ability to work under pressure

Qualifications:

• Four (4) CSEC subjects including Mathematics, English Language, and one business subject
• Two (2) years call centre environ experience would be an asset
• Proficient in MS Office applications

Send your applications (cover letter and resume) via email to: hometimehr@gmail.com no later than October 31, 2022.