Customer Service Agents - Kingston, Jamaica - Laparkan Jamaica

Fast growing freight forwarding company in business for over 35 years shipping to the Caribbean serving Caribbean nationals in North America.

Customer Service Agents

To provide exemplary customer service for an international logistics company.

Essential Skills:

• Excellent interpersonal and customer service skills
• Must be able to do rates calculations
• Computer knowledge
• Excellent command of the English Language both written and oral
• Ability to work in a fast paced environment
• Knowledge of the shipping industry a plus

Qualifications:

• Five (5) CXC subjects including English Language and Mathematics/Accounts
• Previous experience in a call centre would be an asset
• Please send your resume to:  hrjamaica@laparkan.com 

Deadline: November 8, 2024.

Looking for a housekeeping, babysitting or nursing job or a gardener, handyman job? Go here and subscribe: https://876domesticworkerscaregivers.blogspot.com 

Customer Service Agents (Portmore, Jamaica) - Ibex Global

Overview

Customer Service Agents respond to inbound voice customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions

Responsibilities
Communication Skills

• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.

Technical Skills

• Ability to type 25 words per minute with few grammatical errors.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties

Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses, sites/locations, onsite/home)
• Must be able to work on any shift within a 24-hour work day.
• Must be able to work on Weekends and Public Holidays.
• Must be able to commit to and work additional hours according to the needs of the business.

Qualifications

• Minimum three (3) CXC passes or equivalent qualification is preferred, or a combination of experience and related skills.

APPLY TO IBEX GLOBAL

Customer Service Agent (Kingston, Jamaica) - Zip 103 FM

Zip 103 Limited is seeking the services of a Customer Service Agent (CSA).

The CSA position serves our clients by providing product/service information; resolving problems and assisting to navigate the potential client to the relevant departments. In addition, the incumbent will deal with clients and address complaints, bookings, account questions, billing, cancellations, and other queries.

Customer Service Agents (Montego Bay, Jamaica) - Contax360 BPO Solutions

Contax360 BPO Solutions Inc, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team. All applicants must be flexible to work a rotating schedule any 5 of the 7 day work week.

Now hiring for our Montego Bay Office:

CUSTOMER SERVICE (SOFT SALES) AGENT

THE SALES AGENT WILL BE REQUIRED TO PERFORM THE FOLLOWING DUTIES (but not limited to):

• Contact potential customers through the appropriate channels.
• Deliver appropriate pitches with the aim of converting the customer.
• Build rapport with customers and address their inquiries.
• Close sales and achieve or exceed assigned targets.
• Develop expert knowledge on the client's products and services.
• Maintain accurate records of interactions in our system.

APPLICANTS SHOULD HAVE:.

• Strong negotiation skills
• Strong articulation and persuasive skills
• Demonstrated proficiency in Microsoft Office applications
• Good probing, problem solving, troubleshooting, and multi-tasking skills
• Neutral accent, clear, articulate and easy to understand.- REQUIRED
• Good rapport building and interpersonal skills
• Great conversational skills and able to identify and sell customer needs
• Time management & prospecting skills required
• Telephone Sales & Customer Service or Collections Experience a plus
• Motivation for sales and very results driven
• Ability to handle rejection well, does not get loud or abusive
• Professionalism in interacting with potential customers

ADDITIONAL REQUIREMENTS:

• At least three (3) CXC subjects (inclusive of English)
• Experience in a similar environment (call center experience is an asset).
• Be 18 years of age or older.
• Must have a minimum of 1 year experience in a similar position

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Email: jobs@contax360.com or Apply Online

Only short-listed applicants will be contacted.

Alorica Jamaica Job Fair! (Kingston, Jamaica)

 

Stop by our next Job Fair on Wednesday, April 3, 2024, from 9:00 AM to 1:00 pm.

Join our Customer Service & Reservations teams!

Requirements:

• Minimum of two (2) CXCs subjects (or its equivalent) inclusive of English Language

Please take along with you:

• ID,
• TRN,
• NIS,
• Birth Certificate, and
• A copy of your resume.

On Location @ 58 Half Way Tree Road, Kingston 10.

See ya there!!

Customer Service Agents (Kingston, Jamaica) - Support Services Group

Customer Service Agents (Email, Voice and Chat)

Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. This role would include email, voice and chat.

We are seeking Customer Service Agents for our inbound programs.

CUSTOMER SERVICE AGENT (KINGSTON, JAMAICA) - IBEX JAMAICA

 

Customer Service Agent (Permanent)

Overview

Work at Site

This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.

Customer Support Agents - Work from home - (Jamaica - All parishes) - Influx

 Customer Support Agents - Work from home - Jamaica

Job description

You’ll be tasked with answering customers' questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Customer Service Agents (St. Catherine, Jamaica) - Transparent BPO

 Job Description

We are looking for Customer Service Agents that will be the liaison between Transparent BPO's clients and their current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, completing sales, handling complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

A successful Agent will manage large amounts of inbound calls promptly, follow call center "scripts" when handling different topics, and identifying customers' needs, clarify information, research every issue and provide solutions.

Requirements

• Must be able to fluently speak and write English, using proper pronunciation and sentence structure: minimal accent, clear voice, good volume, and pace. Voice should project confidence.
• Agent must possess excellent customer service skills
• Good communication skills. The ability to be conversational and build rapport with customers is key to upselling.
• Must have the ability to multi-task. There will be a need for the agent to effectively manage several duties at the same time. Mainframe tool (customer database), H2H tool, and Callshaper platform
• Must be an excellent problem solver and critical thinker.
• Be able to select/introduce new products (upsell) to create value on order calls. Example: Customers will call in to ask questions or have concerns with their orders. Through conversation, you are to make efforts to upsell at every available and appropriate opportunity.
• Must be highly self-motivated and a fast learner/ being able to retain information
• Excellent typing skills
• Be very polite and demonstrates the ability to exercise patience
• Able to display empathy toward a customer’s situation
• Must be a team player
• Have a positive attitude: friendly, upbeat, willing, and helpful
• Ability to work in a fast–paced setting. Efficient time management Flexible with work schedules and willing to workdays nights and weekends, and overtime in some cases.

Benefits
What can you expect from Transparent:

• Incentives starting from training
• Weekly payment
• Competitive Base Salary
• Competitive Health Benefits
• Onsite Clinic
• Onsite Daycare
• Staff Transportation
• Premium Restaurants on-site
• A people centric company culture
• Strong promotions from within policy
• Rewards and Recognition & more
• A comfortable state of the art work environment 

APPLY TO TRANSPARENT BPO

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Customer Service/Sales Agents (Portmore, Jamaica) - VXI Jamaica

 

Now hiring for our Portmore Location - Customer Service/Sales agents for a fast-paced Call Center with amazing growth opportunities.

THE OPPORTUNITY:

• Full-time positions
• An exciting, fast-paced call center environment centrally located in Portmore.
• Competitive base hourly wage ($400+ per hour)
• Aggressive Inbound Sales commission and incentive programs
• Overtime earnings opportunity
• Long term opportunities for advancement and promotion

DUTIES & RESPONSIBILITIES:

• Collaborating with existing and new customers using customer service techniques and problem solving skills to address all customers’ concerns to complete satisfaction.
• Providing A1 customer service to aid with retention, sales, branding, assurance, and issue resolution.
• Upselling and or reintroducing customers to products and services through persuasive conversations, while identifying customers’ needs.
• Utilizing features and benefits of New or Existing products and services to make recommendations to meet the customers’ needs to close sales (Via telephone, email, chat, social media and other mediums according to assigned team requirements).
• Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
• Must maintain an acceptable level of performance week over week, month over month
• Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
• Provide exceptional service to customers during each interaction
• Address all customer concerns and inquiries
• Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
• Adhere to all company guidelines regarding the delivery of sales to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

REQUIREMENTS:

• Sales experience in a call center or similar business environment
• Three (3) CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
• Work experience is a plus but not required
• Exemplary Attendance Records with Previous Employers
• Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
• Excellent written and verbal communication skills
• Excellent typing skills

Additional Company Requirements (If successful):

On condition of employment you will be required to:

• Submit to a drug test
• Process a police record certificate

On condition of employment you will be required to present the following;

• Updated resume
• Two (2) passport size photos
• Educational qualifications
• Birth Certificate and Marriage Certificate(if applicable)
• Any Valid Government issued photo identification (Passport, Driver’s Licence, or National ID
• TRN & NIS cards
• P45 (if applicable)
• Active Bank Account from any major financial institution. CIBC account is preferred.

Please complete our online assessment in order to be considered for this post. Copy and paste the below link in your web browser.

https://careers.vxi.com/Job/Index

Email: careersjm@vxi.com

Customer Service Agent (Chat) - Montego Bay, Jamaica - Concentrix

Are you a fast and accurate typist?? If your answer is yes, then look no further!! Concentrix is seeking experienced typists to provide quality customer service with the Ultimate Coffee Experience. Apply today!!!!!!

Be a part of the winning team!! Get hired today!!

Here at Concentrix, we are offering you an opportunity to build your career with the World's leading Elite Coffee Brand..

Become a Premium Coffee Specialist!! Offering Awesome Customer Service to our Clients!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

Job Requirements:

• Managing high call and chat volume
• Ability to type a minimum of 60 wpm with 90% accuracy
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information
• Ability to type a minimum of 40 wpm with 90% accuracy
• Strive to always deliver first call resolution by setting the customers’ expectations
• Check that the customer understands the information given to them and that the customer feels their query is resolved
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• City and Guilds Mathematics and English accepted
• Minimum 6 month 1-year experience in the BPO industry
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail Orientated
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Must reside in Western Jamaica to be considered

WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Weekly lunch subsidy (After the Probationary Period has Ended)
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Email applications to: jm.talent@concentrix.com

Brush up on your typing skills at typingtest.com.

Follow us on Facebook and Instagram. #differentbydesign.

Customer Service Agent - Overnight Shifts (Montego Bay, Jamaica) - Teleperformance Jamaica

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. Our Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences.

We are seeking outgoing, motivated call center agents to assist customers for a variety of programs. We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

We would love to see you apply if you:

• Are flexible to work a variety of schedules including evening and weekend shifts
• Are 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN
• Have excellent verbal communication skills
• Are self-motivated
• Have the ability to problem solve
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM
• Have the ability and openness to work with a diverse customer base
• Are able to work well in team settings

All Teleperformance employees enjoy the following plus more:

• Free shuttle bus, free Wi-Fi, free lunches & snacks while in classroom training
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program and other excellent career advancement opportunities
• Onsite banking options and financial planning assistance
• Daily transportation allowance for shifts ending after midnight
• Additional bonus for employees covering overnight shifts
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!

This position is available at our Montego Bay Location, 1 Mangrove Way, Freeport. St James

Email applications to: mbjrecruiting@teleperformance.com

Work from home Customer Service Agents (Kingston, Jamaica) - Ibex Global

 JOB DESCRIPTION

We’re now hiring 100 Work From Home - Customer Service Agents! Are you customer obsessed with an excellent command of the English Language? We have an opportunity for you! Join our exciting campaign as a Customer Service Agent!

Location: Kingston, Jamaica

Work From Home Customer Service Agents must meet the following requirements:

• Valid Government issued ID, TRN, NIS
• Updated resume (soft copy)
• Must have at least 20 - 25 mpbs internet speed (A speed test confirmation is required.)
• Must live within the ibex staff bus drop-off zone for PC deployment.
• Must have the internet at the address they will be working from
• Must have a quiet place to work
• A smartphone with the ability to host multiple applications
• Must have an internet port where the Company's equipment will be installed.

Earn $400 per hour after training!

Training will be on site.

Visit this link to join Team Awesome:  https://www.ibex.co/join-us/jamaica/

Customer Service Agent (Kingston, Jamaica) - Home Time Entertainment Limited

 

Home Time is seeking a customer-oriented service agent to work in our call centre at our Kingston location.

Position: Customer Service Agent

Location: East Kingston

Job Summary:

To provide information to customers on products and services; respond to customers' queries and assist in resolving service problems in keeping with the established standards of quality in customer care.

Responsibilities:

• Provide customers with information on their account
• Provide customers with information on products and service, and guide them in acquisition of Products and Services
• Facilitate the resolution of customers' issues and/or complaints using critical thinking and empathy
• Any other duties as assigned

Competencies and Qualifications:

Soft Skills:

• Team player who is assertive, goal-oriented, positive, and self-motivated
• Proficiency in using computer applications
• Good telephone techniques
• High level of integrity
• Excellent communication skills
• Ability to handle irate customers effectively
• Ability to work under pressure

Qualifications:

• Four (4) CSEC subjects including Mathematics, English Language, and one business subject
• Two (2) years call centre environ experience would be an asset
• Proficient in MS Office applications

Send your applications (cover letter and resume) via email to: hometimehr@gmail.com no later than October 31, 2022. 

Customer Service Agent (Kingston, Jamaica) - Fusion BPO Services Limited

In this position, you are required to respond to inbound/outbound telephone calls, ask questions regarding the product or services and enter the information obtained accurately into the system.

Responsibilities:

Required Experience:

• Experience in a customer service or call center setting preferred.
• Excellent communication skills and a commitment to world class customer service.
• Must be able to speak fluent English and or with accent
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
• Excellent and accurate typing or data entry skills required
• In addition, you'll need to be able to:
• Work in a fast-paced, high energy call center environment without being distracted
• Sit for 8-hour shift.
• Hear and talk on a phone head/hand set.
• Pass speech, reading and writing tests.

REQUIRED COMPETENCIES:

• Listen and respond to customers’ needs and concerns.
• Provide information about the services.
• Update systems with accurate information obtained
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help.
• Strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns.
• They must listen carefully to customers to understand their needs and concerns in order to be able to resolve the call as efficiently and effectively as possible.
• They must respond to questions and complaints in a friendly and professional manner.
• Must be able to remain professional despite a customer’s sexuality, race or religion.

Required Skills and Specialized Techniques:

• Excellent organizing and time management skills;
• Excellent communication, interpersonal and team skills;
• Ability to work on own initiative.
• Ability to organize, multitask, prioritize and work under pressure
• Creating and maintaining positive relationships are an essential part of a customer service representative’s job.
• Must be patient and polite, especially when dealing with difficult or angry customers. When addressing customer issues, customer service representatives need to analyze situations, investigate problems, and determine solutions.

Qualification and Experience

• Minimum of 5 CXCs including Office Procedures, Maths and English
• At least 1 years’ experience working in the same capacity
• Ability to work flexible hours and occasional weekends

WORKING CONDITIONS

• Normal BPO environment.

Email: jamrecruitment@fusionbposervices.com

FUSION BPO SERVICES LTD

153 Orange Street,

Kingston.

Customer Service Agent, etc (Kingston, Jamaica) - Carlisa Enterprises Limited

Carlisa Enterprises Limited is seeking qualified individuals to fill the following positions for the Kingston location:

Accounts Receivable Clerk

The successful applicant should have demonstrated experience in the following:

• Updating weekly Aging reports.
• Contacting customers in regards to receivables/collections.
• Payment and Tracking of Utilities.
• Updating customers' accounts. 

Requirements:

• Minimum Diploma in Accounts
• Minimum of one (1) year experience with receivable
• Knowledge of SAP software would be an asset.
• Firm command of the English Language, orally and in written form. 
• Excellent Accounting and Customer Service skills.
• Detail oriented and have an appreciation for accuracy.
• Judgement/Problem solving skills.
• To maintain the highest degree of confidentiality.
• Proficient in Microsoft Office.
• Available to work on Saturdays.

Senior Accounting Clerk

The successful applicant should have demonstrated experience in the following:

• Preparation of Management Reports using accounting and financial data.
• Accounts Payable, Accounts Receivables, Bank Reconciliation management.
• Overseeing the activities in the Accounting Department by ensuring systems of approvals are thorough and all policies and procedures are observed;

Requirements

• Associate Degree in Accounting or relating discipline.
• At least two (2) years' experience in an accounting role.
• Knowledge of SAP software an asset.
• Judgement/problem solving skills.
• Ability to work under pressure and multi-task.
• Maintain a high level of confidentiality.
• Excellent written and oral communication skills.
• Thorough knowledge of accounting techniques, principles and practices.
• Proficient in Microsoft Office.
• Available to work on Saturdays.

Customer Service Agent

The successful applicant will be required to:

• Answer incoming calls about company's products and services.
• Receive and distribute messages to respective departments.
• Respond to customer queries via all media platforms.
• Generate and submit quotations.

Requirements

• At least four (4) CXC passes including Mathematics and English.
• Minimum of one (1) year experience.
• Firm command of the English Language, both orally and in written form.
• Excellent Customer Service and time Management skills.
• Effective interpersonal skills.
• Organized and able to multi task.
• Proficient in Microsoft Office.
• Available to work on Saturdays.

Kindly submit resumes to vacantpostapply@gmail.com no later than Friday, June 24, 2022.

Position applied for should be included in subject line.

We thank all for applying, however only shortlisted applicants will be contacted.

Customer Service Agent (Kingston, Jamaica) - Ibex Global Jamaica

Customer Service Agent (Kingston)

Customer Service Specialists handles a variety of credit card issues, as well as queries resonating from our partnering banks. We assist customers with credit card queries while providing detailed customer education regarding their issues on the policies that we have in place.

Responsibilities

• Manage incoming calls from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.

Qualifications

• Minimum 3 CXC passes or equivalent qualification is preferred, or a combination of experience and related skills and the ability to pass internal assessments.
• At least 6 months Customer Service Experience.
• Good Typing Skills – Minimum 25 wpm with minimum 80% accuracy
• Proficient in internet navigation and MS Office

APPLY NOW

Customer Service Agent (Portmore, St. Catherine) - Ibex Global Jamaica

Overview

Our Customer Service agents provides world-class service through Chat, email and voice.

Responsibilities

• Provide amazing customer service
• Assess customer’s needs and guide the customer accordingly
• Solve customer issues using critical thinking and empathy.
• Investigate and solve software questions for customers
• Multitask using multiple software applications
• Assist customers in a professional and expedient manner.
• Maintains acceptable call lengths while remaining friendly, informative, and helpful.
• Maintains productivity and quality standards.
• Demonstrates an appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• All other duties as assigned.

Qualifications

Required Skills:

• Solutions driven
• Team player who is assertive, goal-oriented, positive, and self-motivated
• Desire to work in a dynamic, fun, and fast-paced environment
• Strong ability to multi-task, including conversing while navigating our systems simultaneously
• Proficiency in using computer applications
• High level of integrity
• Excellent Communication Skills /Conversational
• Ability to adapt to change

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
• Ability to promote and build extraordinary customer rapport
• Self-driven to achieve targets and deliver superior service
• Multitasking and computer navigation abilities

Preferred Qualifications:

• Minimum three (3) CXC passes or equivalent qualification is preferred, or a combination of experience and related skills and the ability to pass internal assessments.
• Prior Customer Service Experience is required. (Minimum 6 months)
• Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
• Proficient in internet navigation and MS Office.
• Must pass a criminal background check and drug test.

APPLY NOW

Itel BPO's Kingston Job Fair - Customer Service Positions - (Kingston, Jamaica)

 Job Fair Tuesday to Wednesday, April 26 to April 27, 2022 from 9am to 3pm at Itel International, 22 Chalmers Avenue, Kingston 10.

Kingston Job Fair

Tuesday to Wednesday, April 26 to April 27, 2022

from 9am to 3pm

Location:

Itel international, 22 Chalmers Avenue, Kingston 10.

Join a growing company where the sky is the limit. Currently we are seeking Customer Service professionals with a can do attitude, vivacious and outgoing personality, a team player, problem solver and all round customer service superstar.

What we offer:

• Paid Training - Training will extend 6 weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in an entry level position.
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

REQUIREMENTS

• Must be flexible to work any 9 hours shift with in 24 hours.
• Education: High school/GED. Minimum 5 CSEC passes including grade 1 or 2 in English A
• Minimum 1+ years' work experience in a customer oriented and/or sales role and 6 months experience in the hospitality industry or in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older
• Applicants should walk with:
• A valid Jamaican ID (Passport, National ID or Driver's License)
• Updated Resume
• Police Record
• TRN, NIS
• Original Qualifications and Birth Certificate.

If you have everything we are looking for and this sounds like you, come and join us and start working within a week!

APPLY ON COMPANY WEBSITE