Branch Supervisor (Kingston, Jamaica) - General Accident Insurance Co.

 

Purpose

The Branch Supervisor will be responsible for overseeing the day-to-day operations of the branch. Will ensure that all employees are working effectively and efficiently; this is done by scheduling and monitoring employee time, motivating, and coaching to retain existing and generate new business.

The Branch Supervisor will make qualitative decisions on underwriting matters. Also, participate in customer assistance transactions, troubleshooting, and positively resolving advanced customer issues and complaints, as well as a resource of advanced knowledge for the branch team. Additionally, the Branch Supervisor will ensure the Branch goals are met according to General Accident's strategic objectives.

Key Responsibilities

• Develop and maintain strong customer relationships;
• Develop and maintain an in-depth and comprehensive knowledge of the products offered by the company;
• Provides feedback to improve the business practices which will increase client/customer satisfaction;
• Raise the profile of the company to external producers by providing excellent service and service and response to their requests and assisting in arranging relationship building activities;
• Provide accurate and timely quotations to brokers and customers
• Processing renewals and new business for existing and new customers, as well as to meet or exceed established business targets;
• Continually assessing customer needs, identifying client concerns, recommending solutions, and following up regularly, effectively and timely.
• Collaborate with other teams to provide recommendations for the improvement of customer experience.
• Ensure unit members attend their follow-up on a timely basis.
• Authorize transactions.
• Respond to all calls and emails timely.

Qualifications and Experience

• Business Administrative Diploma from recognized Institution.
• Insurance Diploma from the College of Insurance and Professional Studies (would be an asset but not a requirement).
• Proving the ability to build relationships with customers.
• Proficiency in common computer programs, such as Microsoft Word and Excel.
• Demonstrating a solid understanding of Insurance Industry and their product.
• Possessing sales and customer service experience.
• Having experience dealing with a high volume of calls and e-mail.
• F.S.C. Salesman license
• Minimum three (3) years Industry-specific experience.

Competencies

• Strong interpersonal skills, including active listening and empathy.
• Proven ability to meet performance objectives.
• Team-oriented with a strong work ethic and a high level of personal integrity.
• Strong analytical skills.
• A positive attitude must be self-motivated, and possess very good time management skills.
• Exceptional communication skills (written and verbal).

Interested applicants should e-mail their resumes to jobapplicants@genac.com by Friday, June 16, 2023.