Branch Supervisor (Kingston, Jamaica) - General Accident Insurance Co.

 

Purpose

The Branch Supervisor will be responsible for overseeing the day-to-day operations of the branch. Will ensure that all employees are working effectively and efficiently; this is done by scheduling and monitoring employee time, motivating, and coaching to retain existing and generate new business.

The Branch Supervisor will make qualitative decisions on underwriting matters. Also, participate in customer assistance transactions, troubleshooting, and positively resolving advanced customer issues and complaints, as well as a resource of advanced knowledge for the branch team. Additionally, the Branch Supervisor will ensure the Branch goals are met according to General Accident's strategic objectives.

Key Responsibilities

• Develop and maintain strong customer relationships;
• Develop and maintain an in-depth and comprehensive knowledge of the products offered by the company;
• Provides feedback to improve the business practices which will increase client/customer satisfaction;
• Raise the profile of the company to external producers by providing excellent service and service and response to their requests and assisting in arranging relationship building activities;
• Provide accurate and timely quotations to brokers and customers
• Processing renewals and new business for existing and new customers, as well as to meet or exceed established business targets;
• Continually assessing customer needs, identifying client concerns, recommending solutions, and following up regularly, effectively and timely.
• Collaborate with other teams to provide recommendations for the improvement of customer experience.
• Ensure unit members attend their follow-up on a timely basis.
• Authorize transactions.
• Respond to all calls and emails timely.

Qualifications and Experience

• Business Administrative Diploma from recognized Institution.
• Insurance Diploma from the College of Insurance and Professional Studies (would be an asset but not a requirement).
• Proving the ability to build relationships with customers.
• Proficiency in common computer programs, such as Microsoft Word and Excel.
• Demonstrating a solid understanding of Insurance Industry and their product.
• Possessing sales and customer service experience.
• Having experience dealing with a high volume of calls and e-mail.
• F.S.C. Salesman license
• Minimum three (3) years Industry-specific experience.

Competencies

• Strong interpersonal skills, including active listening and empathy.
• Proven ability to meet performance objectives.
• Team-oriented with a strong work ethic and a high level of personal integrity.
• Strong analytical skills.
• A positive attitude must be self-motivated, and possess very good time management skills.
• Exceptional communication skills (written and verbal).

Interested applicants should e-mail their resumes to jobapplicants@genac.com by Friday, June 16, 2023.

Branch Supervisor (Montego Bay, Jamaica)

Applications are invited from suitably qualified persons to fill the post of: Branch Supervisor - Montego Bay.

The Branch Supervisor will have the responsibility of owing the Member Services processes, including Member Value, Membership Growth, Member Satisfaction and Revenue objectives for the Branch, as assigned in accordance with the Society's policies. 

Core Skills and Competencies:

• Excellent written and oral communication skills
• Excellent organizational knowledge
• Excellent interpersonal skills
• Excellent teamwork and cooperation skills
• Demonstrated high level of integrity
• Demonstrated customer and quality focus
• Proficient in the use of technology

Key Responsibilities:

• Contribute to Member Services' annual strategic planning process, resulting in the articulation of Division's Strategic Plan and Balance Scorecard, aligned with those of TIP.
• Annually updated individual Job Accountablilities and Performance Targets for all Direct Reports, ensuring alignment to the Division's Strategic Plan and Balanced Scorecard.
• Constantly review the competency and performance of all Direct Reports and provide continuous coaching and lead the implementation of each Direct Report's Individual Development Plan(IDP).
• Contribute to the Member Services Division's strategy execution processes, including regular environment scanning and updating the Society's strategy to reflect changes in the external environment, ensuring that the Division's strategic objectives are met.
• Contribute to the formation and updating of the Division's policies and procedures to ensure achievement of organizational objectives and efficiency for the assigned Branch.
• Manage the branch's member engagement process, including welcoming members into the branch, ensuring that all members are engaged and satisfied.
• Coordinate the loan origination process for the branch assigned, to ensure business improvement with minimal delinquency.
• Contribute to the business process review and improvement to ensure effective service delivery and operational efficiency in the assigned branch.
• Contribute to the preparation of the monthly Member Services Performance Report and attend the monthly team meeting to discuss performance, ensuring there are diagnoses and corrective actions for any performance variances.

Qualification/Experience:

• Bachelor's Degree (B.Sc.) in Business Administration or equivalent qualification.
• Certificate in Supervisory Management. 
• At least three (3) years' experience in a financial institution, particularly in a branch environment.

Interested persons should submit their applications to hrtip@tipfriendly.com by June 2, 2023. 

Please note that only shortlisted applicants will be contacted.

Branch Supervisor - Portmore, May Pen, Mandeville, etc (Jamaica) - Worldnet Microfinance Limited

Worldnet Microfinance Limited invites applications for the following positions:

Branch Supervisor

For its: Portmore, Linstead, May Pen, Santa Cruz, St. Ann's Bay, Mandeville, Ocho Rios and Portland branches.

Task and Qualifications:

• A minimum of a Bachelors Degree in Business Administration or Equivalent.
• At least three (3) years of managerial experience in a Supervisory/Management capacity.
• Must have initiative and be able to grow Branch Loan Portfolio and manage receivables.
• To strategically develop marketing plans, strategies and tactics that will drive and improve the Company's growth.
• Must be thirty-five (35) years or older.
• Must own and operate a reliable Motor Vehicle.
• Must have excellent planning, problem solving and analytical skills.
• To effectively supervise staff ensuring they adhere to Company's Policies and Procedures.
• Must be competent in computer related software.
• Previous experience working in the Microfinancing/Banking sector would be an asset.

The Ideal Candidate Must:

• Be able to communicate well both orally and in writing.
• Be highly motivated and performance driven.
• Be Analytical and have excellent problem solving and decision making skills.
• Be able to work on your own initiative and under pressure.
• Have a keen eye for details.

Interested persons should submit a cover letter and an updated resume to email address:

hrd@worldnet.com.jm

Attention: Human Resource Department

Deadline: April 22, 2022.

Only short listed applicants will be contacted.

Branch Supervisor (Old Harbour, St. Catherine) - Hill Run Spice

We are seeking a suitable person for the position of Branch Supervisor. 

• Candidate must have previous experience in management.
• Must be computer literate.
• Must have basic inventory management skill.
• Must have basic accounting skills.
• Must have a food handlers or in the process of getting one. 
• Must live in Old Harbour or in surrounding areas.

Only emailed applications will be shortlisted. 

Send resumes to hillrunspiceltd@gmail.com