Branch Supervisor (Montego Bay, Jamaica)

Applications are invited from suitably qualified persons to fill the post of: Branch Supervisor - Montego Bay.

The Branch Supervisor will have the responsibility of owing the Member Services processes, including Member Value, Membership Growth, Member Satisfaction and Revenue objectives for the Branch, as assigned in accordance with the Society's policies. 

Core Skills and Competencies:

• Excellent written and oral communication skills
• Excellent organizational knowledge
• Excellent interpersonal skills
• Excellent teamwork and cooperation skills
• Demonstrated high level of integrity
• Demonstrated customer and quality focus
• Proficient in the use of technology

Key Responsibilities:

• Contribute to Member Services' annual strategic planning process, resulting in the articulation of Division's Strategic Plan and Balance Scorecard, aligned with those of TIP.
• Annually updated individual Job Accountablilities and Performance Targets for all Direct Reports, ensuring alignment to the Division's Strategic Plan and Balanced Scorecard.
• Constantly review the competency and performance of all Direct Reports and provide continuous coaching and lead the implementation of each Direct Report's Individual Development Plan(IDP).
• Contribute to the Member Services Division's strategy execution processes, including regular environment scanning and updating the Society's strategy to reflect changes in the external environment, ensuring that the Division's strategic objectives are met.
• Contribute to the formation and updating of the Division's policies and procedures to ensure achievement of organizational objectives and efficiency for the assigned Branch.
• Manage the branch's member engagement process, including welcoming members into the branch, ensuring that all members are engaged and satisfied.
• Coordinate the loan origination process for the branch assigned, to ensure business improvement with minimal delinquency.
• Contribute to the business process review and improvement to ensure effective service delivery and operational efficiency in the assigned branch.
• Contribute to the preparation of the monthly Member Services Performance Report and attend the monthly team meeting to discuss performance, ensuring there are diagnoses and corrective actions for any performance variances.

Qualification/Experience:

• Bachelor's Degree (B.Sc.) in Business Administration or equivalent qualification.
• Certificate in Supervisory Management. 
• At least three (3) years' experience in a financial institution, particularly in a branch environment.

Interested persons should submit their applications to hrtip@tipfriendly.com by June 2, 2023. 

Please note that only shortlisted applicants will be contacted.