Receptionist (St. Ann, Jamaica) - Irie FM

 

As a Receptionist, you will be the first point of contact for the Company. Your duties will include offering administrative support across the Company.

Job Title: Receptionist

Department Name: Programmes

Working Hours: As per roster

Due to the nature of your job; you may also be called upon to attend work in cases of natural disasters and states of emergencies and holidays.

Reporting Relationship: Directly to the PROGRAMMES MANAGER. In the absence of the Programmes Manager you will report to the Managing Director.

Job Objective/Summary

As a Receptionist, you will be the first point of contact for the Company. Your duties include offering administrative support across the Company. You will welcome visitors, you will also coordinate front-desk activities, including distributing correspondence, screening and directing phone calls to the appropriate departments/individuals within the Company.

General Guidelines

It is a requirement for all Programming Department employees to be familiarized with the Broadcasting Commission Standards, which not only involves setting minimum standards for programmes as provided for in the Radio Re-Diffusion Act but also such other regulations as appropriate.

Working Conditions

Environment

Work is performed in the standard Front Desk environment. The company reserves the right to plan station activities approved by the company between 9:00 am – 5: 00 pm Mondays – Fridays and make them mandatory at short notice.

Physical

Primary functions require sufficient physical ability and mobility to work in an office for prolonged periods of time; To occasionally stoop, bend, kneel, crouch reach and twist; to lift carry, push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and coordination including using a computer keyboard; and/ or verbally communicate to exchange information.

Summary of Duties:

Telephone Operator Duties

• Answer incoming calls.
• Understand the telephone operator board or PBX switchboard operations.
• Direct calls to staff, or departments through the switchboard or PBX system.
• Place outgoing calls.
• Receive messages and deliver the same to employees.
• Provide information about the company products and services.
• Report telephone equipment problems or service complaints and problems.
• Adhere to company manadated telephone etiquette.
• Assists with training new Receptionist.
• Update directory information.
• Welcome visitors in a warm and friendly manner
• Operate standard office equipment on a regular basis, including a scanner, a copy machine, and a computer
• Receive deliveries; sort and distribute incoming mail
• Perform handing over duties such as logging out the previous Receptionist and report any issues experienced during shift and the status of a resolution
• Check receptionist email and follow up with correspondence

Broadcast Assistant Duties:

• Monitor the programme log
• Listen to the radio
• Check folders for scripts, programme advisories for On- Air Presenters
• Remind Presenters of features, commercial breaks, wrap up times and interviews etc.
• File the programmes log
• Request music sheets from Presenters, download submitted music sheets and provide a report to the Programmes Officer
• Record Supreme Ventures Draws and report any abnormalities relating to the airing of the draw

EDUCATION/EXPERIENCE REQUIREMENTS:

Minimum Requirements:

• High school diploma required
• 2-3 years of relevant experience in an office environment
• Proficient in Microsoft Office
• Able to type 35 wpm minimum
• Strong phone skills
• Demonstrated ability to read, write, and speak English

KEY COMPETENCIES

• Excellent written and oral communication skills
• Strong technical and interpersonal skills
• Planning and organizational skills with the ability to cope under pressure
• Good time management skills
• The ability to work as a part of a team and also independently
• A willingness to embrace new technology and learn technical skills
• Self-confidence, persistence and determination
• Comfortable multi-tasking and prioritizing tasks without guidance
• Punctual with strong attendance history

Email applications to: hr@iriefm.net