Senior Application Support Officer (Kingston, Jamaica) - F.H.C. Credit Union Limited

 First Heritage Co-operative Credit Union Limited

Solid Past, Secure Future

Vacancy

Senior Application Support Officer

Position Summary:

The Senior Application Support Officer will play a strong technical and supervisory role and will be responsible for leading the implementation, governance, and support of core business applications of  the organization. Under the direction of the Manager, Information Technology, the incumbent will be responsible for maintaining thorough knowledge of core banking software applications and will ensure the needs of the business users are fully addressed, and continuous improvement is being achieved.

This position has the ultimate responsibility to:

• Analyze business operations and the business's computer systems and determine which software applications could improve efficiency.
• Make recommendations on whether to upgrade the existing systems or install new ones.
• Lead teams of IT specialists in the implementation and upgrading of network software.
• Monitor the roll-out of new software applications to ensure there are no problems.
• Troubleshoot and resolve any problems with business application software.
• Create and oversee protocols and procedures for the use of any new software applications.
• Develop and produce business reports and dashboards
• Train employees on the use of any new software applications and maintaining a good work atmosphere.
• Create and maintain company databases.
• Maintain up-to-date knowledge of the latest software.
• Assist the Manager information Technology in designing and maintaining the applications portfolio in support of the Business strategy.
• Liaise with developers and third parties to resolve problematic issues.

Qualification, Experience and Required Skills

• At minimum a Bachelor's Degree in Business Administration, Computer Science, Management of Information Systems or related discipline from a recognized institution.
• Minimum four (4) years' experience in an application support role.
• Minimum two (2) years' supervisory experience.
• Sound knowledge of Financial Service IT solutions, including banking and wealth management.
• Strong working experience in database management.
• Strong working knowledge of Windows and Linux Systems.
• Strong working knowledge of system development life cycle (SDLC)
• Experience in developing and maintaining management Business Intelligence (BI) dashboards and reports.

Specific Knowledge required to start

• Strong problem-solving and analytical skills.
• Comfortable dealing with constant changes in a fast-paced work environment.
• Highly motivated and able to work with minimal supervision and direction.
• Excellent written and oral communication and presentation skills.
• Professionalism, dependability and commitment to quality.
• Critical thinking skills and ability to solve problems as they arise.
• Ability to work independently with a high level of attention to detail and quality.
• Strong analytical skills with the ability to easily identify issues.
• Knowledge of advanced systems analysis methods, practices and principles.
• Experience leading and facilitating team member training.

Interested candidates should submit their application addressed to the attention of the Assistant General Manager - Human Resource Development and sent to hrd@fhccu.com by June 9, 2023.

We thank all applicants for their submission of interest and advice that only short listed applicants will be contacted.