Senior Application Support Officer (Kingston, Jamaica) - F.H.C. Credit Union Limited

 First Heritage Co-operative Credit Union Limited

Solid Past, Secure Future

Vacancy

Senior Application Support Officer

Position Summary:

The Senior Application Support Officer will play a strong technical and supervisory role and will be responsible for leading the implementation, governance, and support of core business applications of  the organization. Under the direction of the Manager, Information Technology, the incumbent will be responsible for maintaining thorough knowledge of core banking software applications and will ensure the needs of the business users are fully addressed, and continuous improvement is being achieved.

This position has the ultimate responsibility to:

• Analyze business operations and the business's computer systems and determine which software applications could improve efficiency.
• Make recommendations on whether to upgrade the existing systems or install new ones.
• Lead teams of IT specialists in the implementation and upgrading of network software.
• Monitor the roll-out of new software applications to ensure there are no problems.
• Troubleshoot and resolve any problems with business application software.
• Create and oversee protocols and procedures for the use of any new software applications.
• Develop and produce business reports and dashboards
• Train employees on the use of any new software applications and maintaining a good work atmosphere.
• Create and maintain company databases.
• Maintain up-to-date knowledge of the latest software.
• Assist the Manager information Technology in designing and maintaining the applications portfolio in support of the Business strategy.
• Liaise with developers and third parties to resolve problematic issues.

Qualification, Experience and Required Skills

• At minimum a Bachelor's Degree in Business Administration, Computer Science, Management of Information Systems or related discipline from a recognized institution.
• Minimum four (4) years' experience in an application support role.
• Minimum two (2) years' supervisory experience.
• Sound knowledge of Financial Service IT solutions, including banking and wealth management.
• Strong working experience in database management.
• Strong working knowledge of Windows and Linux Systems.
• Strong working knowledge of system development life cycle (SDLC)
• Experience in developing and maintaining management Business Intelligence (BI) dashboards and reports.

Specific Knowledge required to start

• Strong problem-solving and analytical skills.
• Comfortable dealing with constant changes in a fast-paced work environment.
• Highly motivated and able to work with minimal supervision and direction.
• Excellent written and oral communication and presentation skills.
• Professionalism, dependability and commitment to quality.
• Critical thinking skills and ability to solve problems as they arise.
• Ability to work independently with a high level of attention to detail and quality.
• Strong analytical skills with the ability to easily identify issues.
• Knowledge of advanced systems analysis methods, practices and principles.
• Experience leading and facilitating team member training.

Interested candidates should submit their application addressed to the attention of the Assistant General Manager - Human Resource Development and sent to hrd@fhccu.com by June 9, 2023.

We thank all applicants for their submission of interest and advice that only short listed applicants will be contacted.

Data Protection & Business Continuity Analyst (Kingston, Jamaica) - First Heritage Co-operative Credit Union Limited

First Heritage Co-operative Credit Union Limited

Solid Past. Secure Future

Data Protection and Business Continuity Analyst 

First Heritage Co-operative Credit Union Limited invites applications for the position of Data Protection and Business Continuity Analyst.

Core Responsibility:

• Assist with developing and implementing the Credit Union's Data Protection Plan to include development of a data classification framework.
• Review internal processes/procedures to ensure compliance with First Heritage Credit Union's Data Protection Policy and Procedure and applicable laws.
• Assist with the implementation of activities relating to the Business Continuity Management Program to include business impact analyses and the execution of the Business Continuity Plan.
• Oversee the planning, coordination and scheduling of business continuity testing and exercises to validate plans, requirements and overall readiness.

Qualification and Experience

• Degree in Management Studies, Business Administration or any other relevant discipline.
• Three (3) years' working experience in a financial institution.

Required Skills and Specialized Techniques

• Knowledge of the Data Protection Regulation.
• Familiarity with Business Continuity Best Practices.
• Strong appreciation for information technologies and data security.
• Knowledge of legislation relating to credit unions is an asset.
• Ability to work with minimum supervision and on your own initiative.
• Excellent communication and time management skills.

Interested candidates who meet the above criteria are asked to submit an application to the 

General Manager,

Human Resource Development

at: hrd@fhccu.com by May 23, 2022. 

Manager, Risk and Compliance (Kingston, Jamaica) - First Heritage Co-operative Credit Union Limited

First Heritage Co-operative Credit Union Limited

Solid Past. Secure Future

Manager, Risk and Compliance

First Heritage Co-operative Credit Union Limited invites applications for the position of Manager - Risk and Compliance.

Core Responsibility

Function as the Nominated Officer for the organization in accordance with relevant statutes and B.O.J. Guidance notes.

• Lead the Risk and Compliance team to ensure the organization is compliant with its AML/C.F.T. obligations.
• Utilize the organization's Enterprise Risk Management (ERM) framework to assess and ensure adequate treatment of identified risks.
• Build and implement risk management frameworks to manage risks relating to Fraud, Business Continuity and Data Protection.

Qualification and Experience

• Master's Degree in Finance, Economics, General Management or any other relevant discipline.
• Formal training in Compliance and/or Risk Management.
• Minimum of three (3) years' experience in a similar role.

Required Skills and Specialized Techniques

• Knowledge of risk management tools and analysis.
• Familiarity with software testing and documenting manuals.
• Excellent time-management skills and a high level of initiative.
• Strong analytical, decision-making and problem solving skills.

Interested candidates who meet the above criteria are asked to submit an application to the General Manager, Human Resource Development at: hrd@fhccu.com by May 23, 2022.