Security Officer (St. Catherine, Jamaica) - Transparent BPO

 Job Description

About us:

Transparent BPO is a leading provider of contact center BPO services and has been ranked as best outsourcing provider 2020 by the ICMI Global Contact Center Awards. Through talent, process, and technology, we integrate with our client’s brands and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and who will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview:

The Security Officer handles ensure that we maintain a safe and secure environment for employees and visitors by patrolling and monitoring premises and personnel.

Responsibilities and Duties:

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Obtains help by sounding alarms.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Controls traffic by directing drivers.
• Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
• Contributes to team effort by accomplishing related results as needed.
• Be willing and receptive to feed back.
• Be a proactive team player.
• Be receptive to other duties as they arise.
• Demonstrate a positive attitude while on the job.

Evaluation of Performance:

The Security Officer will be evaluated regularly to ensure the position is impacting the organization in the most positive way. Key objectives that will be tracked and reviewed will be discussed with the Direct Manager upon hire but will definitively be determined by meeting minimum job requirements.

Reporting Structure:
Direct Report: Facilities & Transportation Supervisor up to VP, Operations

Requirements
Education/Experience:

• High School Diploma or equivalent.
• Ability to stand, walk, lift heavy items.
• Previous experience as a Security Officer is a plus

NOTE: This list of responsibilities outlined is non exhaustive and may include other tasks relating to the Security job function as the need arises.

Qualifications and Skills:

• Strong written and oral communication skills
• Ability to multi-task and work independently to complete tasks promptly.
• Excellent organizational and prioritizing skills.
• Strong follow-up skills with attention to detail.
• Excellent customer service and positive interpersonal skills.
• Ability to work flexible hours with the possibility of working outside of contractual hours.
• Ability to give and receive feedback appropriately.
• Ability to stay cool and collected in emergency situations.

APPLY TO TRANSPARENT BPO