Customer Care Assistant (Kingston, Jamaica) - Ministry of Justice

The Ministry of Justice (MOJ) is seeking to recruit suitably qualified persons to fill the following positions:

Customer Care Assistant (GMG/AM 1) - Two (2) temporary posts, in the Customer Service Branch, Corporate Services, salary range $1,272,269.00 - $1,711,060.00 per annum.

Job Purpose

Under the general direction of the Manager, Customer Care, the Customer Care Assistant is responsible for assisting the general public in all aspects of their interaction with the Ministry, as first line of contact and to assist with customer inquiries, complaints and interacts with customers to provide and process information.

Requires Qualifications and Experience:

• At least four (4) subjects at the CXC General proficiency/GCE O'levels including English Language and a numeric subject
• Customer service certification
• Certificate in Telephone Operating and ethics
• Training in Public Speaking
• Three (3) years related work experience 

Or

• Certificate in Management Studies
• Training in customer service and telephone ethics
• Training in public speaking
• Two (2) years experience in a similar role
  

Kindly submit cover letter and resume along with the name, telephone number and email address of two (2) references, one must be a former/current supervisor no later than Friday, February 16, 2024 to:

Senior Director, Human Resource Management and Development,

Ministry of Justice,

61 Constant Spring Road, Kingston 10,

or via our website: moj.gov.jm/careers/apply

The Ministry of Justice thanks all applicants for their interest, however, only those shortlisted will be contacted.