Customer Care Team Leader (Kingston, Jamaica) - Digicel

 

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Profile: Customer Care Team Lead

Customer Care Agent - GSM & Digicel+ 11 (Kingston, Jamaica) - Digicel Jamaica

 About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary objective of the job:

Customer Care Officer (Kingston, Jamaica) - Ministry of Justice

 

Customer Care Officer (GMG/AM 3) - two (2) temporary posts in the Customer Service Branch, Corporate Services Division. Salary range: $2,190,302.00 - $2,945,712.00 per annum

Job Purpose 

Under the general direction of the Manager, Customer Care, the Customer Care Officer is responsible for assisting the general public in all aspects of their interaction with the Ministry, with the objective of achieving the mandate of the Ministry. The incumbent will also manage customer inquiries complaints and interact with customers to provide and process information. 

Required Qualification and Experience:

• Associate degree or Diploma in Management Studies, Business Administration/Public Administration or a related discipline
• Specialized training in customer service
• Two (2) years related work experience

Kindly submit cover letter and resumes along with the name, telephone number and email address of two (2) referees, one must be a former/current supervisor no later than Friday, September 6, 2024 to the:

Senior Director, Human Resource Management and Development,

Ministry of Justice,

61 Constant Spring Road, Kingston 10 or via website moj.gov.jm/careers/apply

The Ministry of Justice thanks all applicants for their interest; however, only those shortlisted will be contacted.

Customer Service Manager, etc (Kingston & St. Andrew, Jamaica) - South East Regional Health Authority (SERHA)

SERHA

South East Regional Health Authority

Career Opportunities

The South East Regional Health Authority (SERHA), a statutory body under the Ministry of Health and Wellness responsible for the management and operation of Public Health Services within the parishes of St. Thomas, Kingston and St. Andrew and St. Catherine invites applications from suitably qualified persons for the positions of:

Regional Office

• Customer Service Manager (GMG/SEG 2) 
• Customer Service Monitoring and Evaluation Officer (GMG/AM 4)
• Accounting Technician (FMG/AT 1) - Accounts Department
• Customer Care Officer (GMG/AM ) - Region Wide

HIV/STI/TB Unit

• Accountant (FMG/PA 2) - Regional Office

Kingston and St. Andrew Health Department

• Senior Customer Care Officer (GMG/AM 4)

Interested persons may view a copy of the Job Description attached or on the website www.serha.gov.jm/job-vacancies.

The deadline for application is Friday, August 2, 2024.

Customer Care Coordinators (Montego Bay, Jamaica) - National Pen Company

Customer Care Coordinator - Work 247

Job Title: Goldstar Customer Care Coordinator - Work 247

Report to: Work 247 Team Lead & Junior Operations Manager

Location: Montego Bay – Jamaica

Start Date: December 29, 2024

Job Description:

Goldstar is a rapidly growing manufacturer and supplier of customized writing instruments servicing over 5,000 specialty advertising distributors across the United States & Canada. Voted one of the Greatest Companies to work for by PPB, Goldstar is looking for enthusiastic individuals who have a love for customer service and excel at going above and beyond for clients.

We are looking for Customer Care Coordinators who are motivated, enthusiastic, and sales oriented self-starters. We are passionate about people and performance excellence and put our customers at the center of everything we do. Join our diverse, in-house, team where you will feel valued and inspired to contribute your unique skills and experience.

Your role will involve:

• Working tabs in Work 247 including but not limited to OE Hold, Proof Bounce, Art Hold, Goldstar Art QC and Completed.
• Check to ensure that customer orders meet Goldstar base standards.
• Analyzing purchase order and matching it up with what was entered.
• Communicate with customers discrepancies with artwork, pricing, quantity etc.
• Releasing orders to production.
• Reviewing and distributing Orders/Artwork received.
• Ensuring all customers and Sales Managers can depend on Account Coordinators as their key contact for complete order cycle.
• Effectively navigating the Goldstar website, Salesforce, The App, Knowledge Base, and other sites to get the customer accurate information.
• Educate customer on product knowledge.
• Liaison with other departments to better assist the customer.
• Working the Deluxe Orders Box which includes but not limited to replying to deluxe customer, sending new orders to be processed, following up to get artwork, sending shipping updates.
• Accessing the Deluxe art portal and downloading artwork
• Working the Staples box which includes but not limited to sending new orders to be processed, replying to shipping notifications, prices etc.

REQUIRED QUALIFICATIONS:

• Must have minimum of 1 year of customer service, call center environment preferred.
• Demonstrate superior telephone skills with good written and verbal communication skills
• Strong ability to multi-task in a fast paced, high volume environment including phone calls, email, order processing while paying close attention to detail.
• Must be a team player and have excellent e-mail and verbal communication skills.
• High school diploma or 4 High School passes (to include English Language and a Math related subject)
• Familiarization with computer applications such as MS Office suite
• Be able to type 40 wpm (minimum)
• High caliber of execution against targets and tasks

Email applications to: jajobs@pens.com

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Customer Care Assistant (Kingston, Jamaica) - Ministry of Justice

The Ministry of Justice (MOJ) is seeking to recruit suitably qualified persons to fill the following positions:

Customer Care Assistant (GMG/AM 1) - Two (2) temporary posts, in the Customer Service Branch, Corporate Services, salary range $1,272,269.00 - $1,711,060.00 per annum.

Job Purpose

Under the general direction of the Manager, Customer Care, the Customer Care Assistant is responsible for assisting the general public in all aspects of their interaction with the Ministry, as first line of contact and to assist with customer inquiries, complaints and interacts with customers to provide and process information.

Requires Qualifications and Experience:

• At least four (4) subjects at the CXC General proficiency/GCE O'levels including English Language and a numeric subject
• Customer service certification
• Certificate in Telephone Operating and ethics
• Training in Public Speaking
• Three (3) years related work experience 

Or

• Certificate in Management Studies
• Training in customer service and telephone ethics
• Training in public speaking
• Two (2) years experience in a similar role
  

Kindly submit cover letter and resume along with the name, telephone number and email address of two (2) references, one must be a former/current supervisor no later than Friday, February 16, 2024 to:

Senior Director, Human Resource Management and Development,

Ministry of Justice,

61 Constant Spring Road, Kingston 10,

or via our website: moj.gov.jm/careers/apply

The Ministry of Justice thanks all applicants for their interest, however, only those shortlisted will be contacted.

Customer Care Officer (Kingston, Jamaica) - Ministry of Science, Energy & Telecommunications & Transport

 

Acts as a liaison between Divisions/Units and customers, handling requests, directing inquiries, resolving complaints, maintaining portfolios, databases, and customer records, aiming to enhance overall service efficiency.

Location: Kingston, Jamaica

Salary & Benefits: $1,984,305 - $2,668,670 per annum

Job Purpose

Under the general direction of the Manager, Customer Care, the Customer Care Assistant is responsible for assisting the general public in all aspects of their interaction with the Ministry with the objective of achieving the mandate of the Ministry. The incumbent will also manage customer inquiries and complaints and interact with customers to provide and process information.

Key Responsibilities

Technical/Professional:

• Serves as Liaison between Divisions/Units and the customers;
• Responds to customer requests/enquiries;
• Directs requests/enquiries to appropriate staff;
• Deals with customer enquiries or complaints by phone, post, email or direct interaction;
• Follows-up on customer enquiries not immediately resolved;
• Provides customers with product and service information;
• Maintains portfolio of the MDA’s products and services;
• Maintains portfolio of the business processes of all services of the MDA and its Agencies;
• Maintains database on key customers of the MDA and tracks customers interface with the MDA;
• Foresees possible delays or complications and plans strategies to avoid or minimize them;
• Analyzes situations to determine the best use of resources;
• Records details of issues and action taken;
• Updates relevant Notice Boards and the Libraries with information relevant to the customers in collaboration with the Corporate Communication and Public Relations Unit;
• Identifies, researches and resolves customer issues using the computer system;
• Recommends new systems, procedures or working practices to improve Customer Service efficiency;
• Recognizes documents and alerts the relevant staff of trends in customer calls;
• Completes call logs and reports;
• Collates information and prepares monthly/quarterly and annual reports;
• Maintains a log of customers complaints and queries;
• Communicates with internal divisions on Customer Service issues;
• Maintains the right style and matches customer pace;
• Participates in Quarterly Meetings of the Intra-Ministerial Customer Service Team and prepares relevant Minutes and reports;
• Performs any other related duties that may be assigned from time to time.

Required Knowledge, Skills and Competencies

Core:

• Good oral and written communication skills;
• Good interpersonal skills;
• Customer and quality focus skills;
• Good planning and organising skills;
• Teamwork and co-operation skills;
• Tact and Diplomacy;
• Managing the client interface.

Technical:

• Database entry skills;
• Report Writing skills;
• Proficiency in relevant software applications;
• Knowledge of the MDA’s policies and procedures;
• Knowledge of GOJ Customer Service policies and procedures.

Applications should be emailed to hr@mtw.gov.jm to the attention of:

Director, Human Resource Management and Development,

Ministry of Science, Energy, Telecommunications and Transport,

PCJ Building, 36 Trafalgar Road,

Kingston 10.

Customer Care Agent (Kingston, Jamaica) - NCB Financial Group

The Customer Care Agent perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.

Core Functions

• Perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.
• Conduct outbound campaign activities aimed at new business development by tailoring appropriate products consistent with the needs of the customer.
• Conduct e-banking support and training for NCB electronic channels to drive usage by customers.
• Provide product leads/referrals to the Direct Sales Team, Branches and Subsidiaries.
• Handle all customer-related social media queries, emails, texts, online chats and instant messenger communication received within stipulated timelines.
• Liaise with electronic channel merchants (e.g. utility providers) in handling bill payment queries (including refunds to accounts) on behalf of customer

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, Mass Communication or any other related discipline.
• Minimum of three (3) years working experience preferably in a customer facing role in a financial institution.

APPLY ONLINE

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Customer Care Agents (Kingston, Jamaica) - Express Fitness

 

Do you have what it takes to be an exceptional customer care agent? Then this is a great opportunity for you to join the Express Fitness family!

Send your resume to hr@expressfitnessja.com

Customer Care Rep/Teller (Clarendon, Jamaica) - National People's Cooperative Bank of Jamaica

 We're hiring!

Customer Service Representative/Teller

Join Our Customer Care Team! 
- Kellits
- Chapelton
If you're passionate about providing exceptional service and creating positive experiences, we want YOU to be our next Customer Service Representative/Teller. Join us in delivering top-notch assistance and building meaningful connections.

Key Duties:

• Serve customers by completing account transactionsand responding to customer inquiries
• Promote bank products and services
• Open new account, manage and maintain existing accounts
• Other duties incidental to the job

Applications and Resume should be sent by August 31, 2023, to:

The Human Resource Department
National People’s Co-operative Bank,
Lot 19 Nashville Subdivision, Mandeville P.O. Manchester
Tel/Fax: 878-962-6870
Or email to: hrd6778899@gmail.com

We thank you for your application however only shortlisted applicants will be contacted

 

Customer Care Agents (Montego Bay, Jamaica) - Contax360 BPO Solutions

Contax360 BPO Solutions, a leading global contact center solutions provider and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay, Jamaica Office:

Customer Care Agent (Voice & Email)

Our Client is an established and growing e-commerce provider of high-quality products. We are seeking motivated individuals with a passion for customer service to help us continue to delight our customers by assisting them to share life’s joys.

Job Summary:

The Customer Care Agent is responsible for providing exceptional service to every customer and will respond to telephone, email, and live chat customer inquiries in an efficient, professional, and friendly manner. Flexibility to work from the office is a must. All candidates must be flexible to work any 5-day of the 7-day work week from as early as 6 am -9 pm.

Specific Duties:

• Respond to and resolve a high volume of inbound customer service inquires and issues via telephone, and email
• Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text, and order detail information
• Adhere to department performance metrics related to contacts, quality assurance, customer satisfaction, and adherence/conformance
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Maintain a balance between company policy and customer benefit in decision making
• Identify and recommend merchandising, site usability, and policy improvements, based on customer feedback
• Place, track, and close orders through the internal order fulfillment system

SKILLS REQUIRED:

• Strong computer skills, including internet, must be proficient in using web browsers to navigate websites, Microsoft Word, Outlook, and Excel
• Excellent written and verbal communication skills in English including proper grammar.
• Exceptional Interpersonal Skills
• Strong resolution management skills
• Excellent organizational skills and attention to detail
• Good Listening Skills and demonstrates the necessary enthusiasm
• Ability to adhere to processes, procedures, and guidelines while executing tasks and assignments.
• Demonstrated ability to provide a high level of quality customer service

EDUCATION:

• CSEC/CAPE or City & Guilds Required
• Heart NVQJ certification/Associates Degree or Higher Preferred

EXPERIENCE:

• Minimum 1-2 years Customer Service/Retail Sales/E-Commerce

OTHER REQUIREMENTS:

• Reliable internet service; minimum of 10 MB – preferably Flow but other ISPs may be considered.
• Must be able to type a minimum of 25 words per minute
• Willingness and desire to go the extra mile for customers
• Experience with technical support and/or troubleshooting related to computers is strongly preferred

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check prior to starting.

Only short-listed applicants will be contacted.

APPLY ONLINE

Customer Care Agent (Kingston, Jamaica) - N.C.B. Financial Group

 Overview

The Customer Care Agent performs duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.

Core Functions:

• Perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.
• Conduct outbound campaign activities aimed at new business development by tailoring appropriate products consistent with the needs of the customer.
• Conduct e-banking support and training for NCB electronic channels to drive usage by customers.
• Provide product leads/referrals to the Direct Sales Team, Branches and Subsidiaries.
• Handle all customer-related social media queries, emails, texts, online chats and instant messenger communication received within stipulated timelines.
• Liaise with electronic channel merchants (e.g. utility providers) in handling bill payment queries (including refunds to accounts) on behalf of customers.

Qualification and Experience:

• First degree in Business Administration or Management Studies from an accredited tertiary institution
• A minimum of three (3) years’ work experience in a banking and financial services institution

APPLY NOW

Senior Customer Care Coordinator (Kingston) - CB Group

 Senior Customer Care Coordinator

The Senior Customer Care Coordinator supervises the tasks performed by the Customer Care Coordinators and guarantees that the quality of service delivered to internal and external customers is in adherence with the documented service standards of the company. This individual also plays an integral role in ensuring that sales targets are met or exceeded.

Responsibilities

• Manages the service desk.
• Provides initial contact with new customers.
• Ensures that customer complaints are resolved in a timely and professional manner.
• Maintains customers records.
• Maintains the customer database.  
• Provides coaching and support for team members.
• Collaborates with the Marketing, Sales and Credit and Collections Teams as required.
• Monitor business and process metrics to measure and manage customer service effectiveness.
• Ensures that Customer Care Coordinators are informed about changes to products and services.

 Requirements

• A Bachelor’s degree.
• Must be proficient in using Microsoft Office.
• Ability and willingness to learn new software systems.
• At least 5-7 years' experience in a customer centric environment.
• Knowledge of ISO:9000 protocols.
• Ability to communicate with and present effectively to persons of all levels of the organization.

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Manager I, Customer Care (Montego Bay) - Continuum Global Solutions

 Montego Bay, St James, JM, JMCJS12

Description: 

PLEASE SUBMIT AN UPDATED RESUME ALONG WITH YOUR CONTACT INFORMATION WHEN YOU APPLY!

 

Manager, Customer Care Job Description

 

JOB FAMILY: OPERATIONS:           CUSTOMER CARE

JOB CODE:                                       OP01M02100

JOB LEVEL: M02

OVERTIME STATUS:                       No, Salaried position

REPORTS TO:                                   Service Delivery Manager

 

OBJECTIVE

Responsible for teams providing support to business operations such as front end, image &data capture, and / or document / transaction content management.

 

ESSENTIAL FUNCTIONS

• Plans, organizes, directs, and controls operations.
• Analyzes workflow and assignments to ensure operations run efficiently.
• Provides direction to staff members in resolving problems which arise with internal or external customers.
• Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues.
• Adapts departmental plans and priorities to address resource and operational challenges.
• All other duties assigned.

 

REQUIRED EDUCATION AND EXPERIENCE

• Minimum 2 years supervisory experience required.
• Strong analytical and problem solving
• Excellent oral and written communications skills
• Ability to work onsite from our Montego Bay Freeport

 

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are (Monday through Saturday 8am to 8 p.m.)

 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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