Customer Care Officer (Kingston, Jamaica) - Ministry of Justice

 

Customer Care Officer (GMG/AM 3) - two (2) temporary posts in the Customer Service Branch, Corporate Services Division. Salary range: $2,190,302.00 - $2,945,712.00 per annum

Job Purpose 

Under the general direction of the Manager, Customer Care, the Customer Care Officer is responsible for assisting the general public in all aspects of their interaction with the Ministry, with the objective of achieving the mandate of the Ministry. The incumbent will also manage customer inquiries complaints and interact with customers to provide and process information. 

Required Qualification and Experience:

• Associate degree or Diploma in Management Studies, Business Administration/Public Administration or a related discipline
• Specialized training in customer service
• Two (2) years related work experience

Kindly submit cover letter and resumes along with the name, telephone number and email address of two (2) referees, one must be a former/current supervisor no later than Friday, September 6, 2024 to the:

Senior Director, Human Resource Management and Development,

Ministry of Justice,

61 Constant Spring Road, Kingston 10 or via website moj.gov.jm/careers/apply

The Ministry of Justice thanks all applicants for their interest; however, only those shortlisted will be contacted.

Customer Care Assistant (Kingston, Jamaica) - Ministry of Justice

The Ministry of Justice (MOJ) is seeking to recruit suitably qualified persons to fill the following positions:

Customer Care Assistant (GMG/AM 1) - Two (2) temporary posts, in the Customer Service Branch, Corporate Services, salary range $1,272,269.00 - $1,711,060.00 per annum.

Job Purpose

Under the general direction of the Manager, Customer Care, the Customer Care Assistant is responsible for assisting the general public in all aspects of their interaction with the Ministry, as first line of contact and to assist with customer inquiries, complaints and interacts with customers to provide and process information.

Requires Qualifications and Experience:

• At least four (4) subjects at the CXC General proficiency/GCE O'levels including English Language and a numeric subject
• Customer service certification
• Certificate in Telephone Operating and ethics
• Training in Public Speaking
• Three (3) years related work experience 

Or

• Certificate in Management Studies
• Training in customer service and telephone ethics
• Training in public speaking
• Two (2) years experience in a similar role
  

Kindly submit cover letter and resume along with the name, telephone number and email address of two (2) references, one must be a former/current supervisor no later than Friday, February 16, 2024 to:

Senior Director, Human Resource Management and Development,

Ministry of Justice,

61 Constant Spring Road, Kingston 10,

or via our website: moj.gov.jm/careers/apply

The Ministry of Justice thanks all applicants for their interest, however, only those shortlisted will be contacted.

Executive Secretary (Kingston, Jamaica) - Ministry of Justice (MOJ)

 The Ministry of Justice (MOJ) invites suitably qualified persons to apply for the following position: 

Executive Secretary (OPS/SS 4) - Vacant

-- in the Justice Training Institute.

Salary range: $1,160,837.00 to $1,397,871.00 per annum and any allowance(s) attached to the post.

Minimum Required Qualifications & Experience:

• Diploma in Administrative Management (MIND)
• Typing speed of at least 50 - 55 words per minute
• Five (5) to seven (7) years secretarial experience

Applications with resumes are to be submitted no later than Monday, November 7, 2022 to the:

The Director, Human Resource Management & Development,

Ministry of Justice,

61 Constant Spring Road,

Kingston 10,

or

Email: careers@moj.gov.jm

We thank all applicants for their interest, but only shortlisted candidates will be contacted.

Senior Director (Kingston, Jamaica) - Ministry of Justice

 Ministry of Justice

Balancing Rights and Responsibilities

Career Opportunity

The Ministry of Justice (MOJ) is seeking to recruit a suitably qualified person to fill the position of Senior Director, Social Justice Services (contract) with salary ranging from $ 4,314,285.00 - $ 5,128,329.00 per annum and any allowance(s) attached to the post.

Job Purpose

Under the direction of the Permanent Secretary, the Senior Director will manage the operations of the Victim Services Division. Child Diversion and Restorative Justice programmes to ensure optimal programme delivery. The Senior Director, Social Justice Services, has overarching responsibility to ensure that the related functions are achieved through the timely, efficient delivery of qaulity services to our clients by effectively managing the human and other resources. Ensures the implementation of proper mechanisms to execute protocols and procedures and provide advice on the formulation of policies, programmes and projects that are aligned with the Ministry's goals.

Minimum Required Qualification and Experience

• Master's Degree in Sociology, Social Policy, Public Policy, Criminal Justice, Social Work or related Social Science discipline or equivalent;
• Minimum of eight (8) years' experience (at least four (4) of which should be at the Senior Management Level) in a similar work focused on community programme implementation, social justice programme delivery, project management and implementation or related fields;
• Extensive experience in implementing partnership-based programmes.

Kindly submit a cover letter and resume no later than August 12, 2022 to the:

Director, Human Resource Management and Development, Ministry of Justice,

61 Constant Spring Road,

Kingston 10. 

Email: careers@moj.gov.jm

The Job Description is available at www.moj.gov.jm or from

The Human Resource Management and Development Branch in the Ministry.

The Ministry of Justice appreciates your interest in this  position; however, only shortlisted applicants will be contacted. 

Senior Secretary (Kingston, Jamaica) - Ministry of Justice

 

The Ministry of Justice (MOJ) is seeking to recruit a suitably qualified person to fill the position of Senior Secretary (OPS/SS 3)– in the Project Management, Evaluation & Technical Services Division (Vacant), salary range $ 1,007,823.00 to $ 1,197,984.00 per annum and any allowance(s) attached to the post.

JOB PURPOSE (reason for job existing)

Under the supervision of the Director, the incumbent provides secretarial and administrative

support services to ensure the efficient and effective operations of the Project Management &

Evaluation Branch.

KEY RESPONSIBILITIES

• Prepare letters, memoranda, reports and documents for supervisor's signature;

• Prepare responses to correspondence containing routine enquiries;

• Open, sort and distribute incoming correspondence, including facsimiles and emails;

• File and retrieve documents, records and reports;

• Prepare requisitions for office supplies and maintain record of the distribution of stationery

and supplies to members of staff within the Unit;

• In consultation with Supervisor, maintain and update appointment diary;

• Provide administrative/secretarial support for the unit by answering telephones, assisting

visiting personnel, and resolving and/or referring a range of administrative problems and

enquiries;

• Schedule and coordinate meetings, events, interviews, appointments, and/or other similar

activities for supervisor, which may include arrangements for coordinating travel and

accommodation;

• Establishes and maintains an electronic tracking system for correspondence, files and

progress reports.

• Conduct research to ensure correct and appropriate quotations are included in contract

documents prepared for signature;

• Prepare government contracts to awarded contractor for signing;

• Prepare monthly and quarterly reports;

• Investigate complaints by relevant officers and resolve problems as directed by the Director, Project Management and Evaluation.

REQUIRED COMPETENCIES

• Excellent oral and written communication skills

• Good interpersonal skills

• Excellent customer relations and quality focus skills

• Good planning and organizing skills

• Team work and cooperation

• Proficient in relevant software application

• Excellent time management skills

• Use of Technology

• Problem Solving

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

Qualifications and Experience

• CXC/GCE O’ level English Language; successful completion of the Certificate in

Administrative Management (CAM) level 2 at the Management Institute for National

Development (MIND), proficiency in typewriting at a speed of 50-55 words per minute

and shorthand at a speed of 100-120 words per minute, plus 4-5 years general office

experience.

OR

• Graduation from an accredited school of Secretarial Studies with proficiency in typewriting

at a speed of 50-55 words per minute and shorthand at a speed of 100-120 words per

minute; training in the use of a variety of software applications e.g. word processing,

database and spreadsheets; English Language at CXC/GCE O’ level; completion of the

appropriate Office Professional Training Course at the Management Institute for National

Development (MIND) plus 4-5 years general office experience.

Kindly submit a cover letter and resume along with the names, telephone numbers and email

addresses of two (2) references, one must be a former/current supervisor

no later than Wednesday, July 20, 2022 to:

Director, Human Resource Management and Development,

Ministry of Justice,

61 Constant Spring Road,

Kingston 10.

Email: careers@moj.gov.jm

The Ministry of Justice thanks all applicants for their interest, but only shortlisted applicants will be contacted.

Administrative Assistant (Kingston, Jamaica) - Ministry of Justice

The Ministry of Justice (MOJ) is seeking to recruit a suitably qualified person to fill the position of

Administrative Assistant (GMG/AM 2)– in the Transport Unit (Vacant), salary range $1,025,878.00 to

$1,219,446.00 per annum and any allowance(s) attached to the post.

KEY RESPONSIBILITIES

• Serves as a liaison officer with other Departments in the resolution of day-to-day to acquire

relevant information

• Takes and transcribes notes and produces documents

• Schedules and coordinates meeting for supervisor

• Prepares statistical and narrative reports

• Establishes and maintains a records management system for the Office

• Records incoming and outgoing mail and distributes accordingly

• Drafts response to routine correspondence for relevant signature

• Request and manages the distribution of office stationary and supplies for the Office

• Provides assistance and support as needed

• Performs any other duties assigned

REQUIRED COMPETENCIES

Core

• Excellent oral and written communication skills

• Good interpersonal skills

• Excellent customer relations and quality focus skills

• Good planning and organizing skills

• Team work and cooperation

• Proficient in relevant software application

• Excellent time management skills

Other Competencies

• Ability to compose and edit written material

• Ability to record minutes and transcribe meeting notes

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

Qualifications and Experience

• Diploma/Certificate in Management Studies/Public Administration

• 2 years’ experience in a similar position

Kindly submit a cover letter and resume along with the names, telephone numbers and email

addresses of two (2) references, one must be a former/current supervisor no later than Wednesday, July 20, 2022 to:

Director, Human Resource Management and Development

Ministry of Justice

61 Constant Spring Road,

Kingston 10

Email: careers@moj.gov.jm

The Ministry of Justice thanks all applicants for their interest, but only those shortlisted will be contacted.

Financial Systems Manager Needed (Kingston, Jamaica) - Ministry of Justice

The Ministry of Justice (MOJ) invites suitably qualified persons to apply for the following position:

Financial Systems Manager (FMG/PA 1)

in the finance and Accounting Division (not vacant) Salary range: $1,395,541.00 to $1,861,159.00 per annum and any allowance(s) attached to the post.

Minimum Required Qualification and Experience:

(at least one from the list)

•  AAT Level 3;
• ACCA-CAT Level C/Level 3;
• ACCA Level 1
• NVQJ Level 4, Accounting;
• Diploma in Accounting from an accredited University or Community College.
• ASc Degree in Business Studies/Management Studies/Business Administration from an accredited tertiary Institution.
• Associate Degree in Accounting, MIND
• Diploma in Government Accounting, MIND, Government Accounting Levels 1,2 and 3 or 
• BSc Degree in Accounting or Management Studies with Accounting or BBA Degree from an accredited University.

Applications with resumes are to be submitted no later than Friday, July 1, 2022 to:

The Director Human Resource Management and Development,

Ministry of Justice,

61 Constant Spring Road,

Kingston 10. 

Email: careers@moj.gov.jm

The Job Description for this post is available on the MOJ's website at www.moj.gov.jm or from the Human Resource Management and Development Branch in the Ministry.

We thank all applicants for their interest, but only those shortlisted will be contacted.

Public Relations & Communications Specialist (Contract) - Kingston, Jamaica - Ministry of Justice

 The Ministry of Justice (MOJ) is seeking to recruit suitably qualified persons to fill the following position:

Public Relations and Communications Specialist, (Contract)

Salary Range: $3,570,000.00 - $4,200,000.00 per annum along with the applicable allowances

Job Purpose

The Ministry requires a specialist with a proven track record in public relations to coordinate and manage its public relations and communication portfolio.

The position will report directly to the Senior Director, Corporate Services and will develop, manage and coordinate public relations and visibility campaigns relating to the justice reform agenda in our thust to become a First-Class Justice System.

Minimum Required Qualifications and Experience:

• Master's degree in Mass Communications with specialization in either public relations, radio, television or print media
• At least eight (8) years of practical experience in two (2) of the above fields, including proven expertise in radio and or television production and writing for the print media
• Excellent writing skills
• Excellent knowledge of modern public relations practices and techniques
• Proven experience in developing and implementing social media strategies

Kindly submit cover letter and resume along with the names, telephone numbers and email addresses of two (2) references, one (1) must be a former/current supervisor no later than December 3, 2021 to:

Director, Human Resource Management & Development

Ministry of Justice,

61 Constant Spring Road,

Kingston 10.

Email:  careers@moj.gov.jm

The job descriptions/terms of reference for this position is available at www.moj.gov.jm or from the Human Resource Management & Development Branch in the Ministry.

The Ministry of Justice thanks all applicants for their interest, however only those shortlisted will be contacted.

Performance Management Officer (Ministry of Justice) - Kingston, Jamaica

 The Ministry of Justice (MOJ) is seeking to recruit a suitably qualified person to fill the position of Performance Management Officer (GMG/AM 4) – (Vacant), salary range $1,410,802 - $ 1,677,000 per annum and any allowance(s) attached to the post. 

 JOB PURPOSE (reason for job existing)

Under the direction of the Director Organizational Development, the incumbent is accountable for the development and implementation of the Ministry’s competency based human resource management system including the competency model for all salary groups and levels. The Performance Management Officer is also responsible for the administration of the performance appraisal process and tools, conduct of training for staff and managers on performance management, monitoring of the performance appraisal cycle aligned with the GOJ performance management (PMAS) process and principles.                                                                                                                                                                   

KEY RESPONSIBILITIES 

• Develops and implements operational policies, plans, guidelines, standards, processes and procedures for the delivery of Ministry human resource performance management programme consistent with the Ministry’s strategic policy objectives and GOJ processes and principles; 

• Provides a comprehensive approach to setting performance commitments, objectives, expected behaviours, assessing results and providing continuous feedback and coaching for all employees and managers ensuring individual work is aligned with ministry and government-wide strategic and operational goals so that strong performance is recognized and unsatisfactory performance can be addressed; 

• Advises management on trends, and recommendations with regard to the performance management processes and tools; 

• Develops detailed process and procedures including tools and guidelines to implement a full human resource performance management administered on an annual basis in compliance with GOJ requirements; 

• Collaborates with the Director Strategic Planning and Performance Management, Directpor Organisational Development, MOJ managers, and HRM Training specialists to develop appropriate tools and processes;

• Administers the annual performance review and appraisal process ensuring staff and managers complete required documentation such as annual performance agreements, mid-year reviews and end of year evaluations; 

• Monitors compliance with MOJ and GOJ directives and standards, assists managers to take corrective measures to be in compliance, and develops systems to capture information; 

• Analyses information and performance documents to provide a corporate profile of skill strengths and development needs to support the development of training and development plans; 

• Provides coaching to managers and staff in the establishment of appropriate performance standards and measures; develops aides and tools, such as handbooks and training workshops to support managers and staff implement performance management; 

• Develops and implements knowledge management strategies and processes to ensure consistent capture of intellectual capital to support effective service delivery and improve development of programmes; 

• Performs other related functions assigned from time to time by the Director.  

REQUIRED COMPETENCIES 

Core 

• Good written communication skills  

• Ability to work on own initiative 

• Integrity 

• Good interpersonal relations 

• Team work and cooperation 

• People Management skills 

• Customer and Quality Focus 

• Time management skills  Technical 

• Proficient in relevant computer applications 

• Knowledge of the Staff Orders and Public Service Regulations (1961)

 • Knowledge of the GOJ Performance Management and Appraisal System 

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

 • Bachelors Degree from a recognized university with specialization in human resource management, business or public administration or in any other field relevant to the work to be performed. 

• At least three (3) years of experience in any human resource discipline  

Kindly submit cover letter and resume along with the names, telephone numbers and email addresses of two (2) references, one must be a former/current supervisor no later than Friday, November 20, 2020 to:  Director, Human Resource Management and Development Ministry of Justice 61 Constant Spring Road, Kingston 10.

Email: careers@moj.gov.jm   

The Ministry of Justice thanks all applicants for their interest, but only those shortlisted will be contacted.

Customer Service Officer (Kingston, Jamaica) - Ministry of Justice

Customer  Service  Officer  (GMG/AM  2) required  in  the  Legal  Aid  Council,  Ministry  of Justice,  salary  range  $986,421  -  $1,172,544  per  annum  and  any  allowance(s)  attached  to  the post. 

Job Purpose 

The  incumbent,  under  the  direction  of  the  Human  Resource  &  Administration  Manager establishes  and  maintains  a  professional  relationship  with  the  Customers  of  the  Legal  Aid Council,  ensuring  that  all  their  queries  and  complaints  are  met,  and  acts  as  one  of  the  resource persons for the Council’s mandate. 

Key  Responsibilities     

• Greets  and  receives walk-in clients;   
• Answers  and direct  telephone  calls;   
• Provides  information  to  customers  on legal  and  other  matters  pertaining  to  the  services of the Council;   
• Interviews  clients  for  Legal  Aid assignments  (Form  C)  and  directs  for  consultation/legal advice;   
• Completes  assignment  (Form D) for Court;   
• Completes  and  produces  Application and Assignment  forms  for  the  Executive  Director’s signature;   
• Follows-up  with Counsel  and  clients regarding  assignments;   
• Maintains  a computerized Registry  of  incoming correspondence  and  assignment  logs;   
• Refers  unresolved  customer’ complaints to Human Resource  &  Administration Manager/Executive Director for further investigation;  
• Assists  with listing  of  payments  for  Attorneys;   
• Assists  Attorneys  with viewing  of  their  files;   
• Analyzes documents  submitted  by  Attorneys  to  ensure  completeness  and  correctness;  
•  Assists  with  making  photo-copyies  of  documents;  
•  Provides  empanelled  Attorneys  with ethical  guidelines  and other  operational  documents;  
• Performs any other duties as assigned. 

Required  Knowledge,  Skills  and  Competencies    

•  Excellent  written  and  oral  communication skills;   
• Excellent  customer  service and interpersonal  skills;  
• Good time management skills;
•  Minimum  Required  Qualification  and Experience   
• Certificate  in Business  Management/Administration;   
• Customer  Service Training;  Three (3) years’ experience in customer service or related field. 

Applications  accompanied  by  résumés  should  be  submitted  no  later  than  Tuesday, 29th  September, 2020  to: 

Executive Director 
Legal Aid Council 
Ministry of Justice
72 Harbour Street 
Kingston 5. 

Email: aid.legal@moj.gov.jm

Researcher/Records Officer - (Kingston, Jamaica) - Ministry of Justice

 Take your career to the next level with this exciting opportunity!

Researcher/Records Officer - Mobile Justice Unit

Qualification and Experience:

• Bachelor's of Science degree in Economics, Statistics, Sociology or related Social Science degree from an approved university or college
• Bachelor's of Law degree
• Minimum three (3) years of research-related experience (research, data analysis, etc)
• Minimum one (1) year working experience in the legal profession

Required Competencies:

• Working knowledge of legal and research techniques and the use of related software and tools (LexisNexis, WestLaw, SPSS, NVIVO, etc)
• Excellent computer skills (Microsoft Word, PowerPoint and Excel)
• Excellent customer service skills
• Excellent written and oral communication skills
• Ability to work well in a team
• Sensitive to clients' needs
• Strong leadership skills
• Excellent report writing skills
• Excellent planning and organization skills
• Displays a high level of professionalism when performing job functions
• Excellent time management skills

Special Conditions associated with the job:

• Possession of reliable motor vehicle
• Willingness to travel
• Willingness to work extra hours including weekends and public holidays
• Willingness to work under pressure

Applications with résumés are to submitted no later than Monday, September 14, 2020 and should be captioned "Researcher/Records - Officer - Mobile Justice Unit" addressed to the:

Human Resource and Administration Manager

Legal Aid Council

72 Harbour Street,

Air Jamaica Building

Downtown, Kingston

Or

Email: aid.legal@moj.gov.jm

We thank all applicants for their interest, but only those shortlisted will be contacted.

NB: Applicants will be sent Terms of Reference (ToR) upon request.