Cosmetic Advisor (Kingston, Jamaica) - itel International

 Job Summary:

Cosmetic Advisor - Concierge

The Concierge is a patient’s main point of contact within 24-48 hours of contracting for our services. A Concierge serves as a liaison between the patient and other departments (i.e. Sales, Labs & Clearances, Scheduling) that service the patient from pre-operations to and post-operations.

Duties & Responsibilities:

• Manages large amounts of inbound and outbound calls in a timely manner
• Interviews, obtains and verifies patient information via phone
• Transfers customers to the correct department to ensure continuation of service based on patient needs
• Provides patients with information in preparation for their surgery
• Provides recommendations for hotel and recovery home options
• Makes appropriate modifications to their purchased services when requested
• Processes customer payments
• Generates invoices and conducts financial transactions ensuring they are on track and on time
• Serves as ambassador to patients & resolves any issues as they arise
• Performs clerical and administrative functions such as customer service and record keeping

Required Skills/Abilities:

• Outstanding customer service skills
• Strong time management and organizational skills
• Ability to work with a high sense of urgency
• Ability to efficiently multi-task and prioritize work

Education and Experience:

• Five (5) CXC to include English and a numerical subject
• Exception: 3 CXC minimum with previous BPO experience.
• Social Media Savvy
• Minimum 1 year of customer service experience
• Basic knowledge of medical terminology preferred
• Plastic surgery knowledge preferred
• HIPPA & OSHA Compliance Certification preferred

Physical Requirements:

• Prolonged periods of sitting at a desk, working on a computer and answering multiple phone calls per day

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you. 

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