Chat Specialists (Kingston, Jamaica) - itel International (itel BPO)

 Chat Specialist - Kingston

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

POSITION PURPOSE: Providing great customer experience to our customers by keeping them engaged, responding to their interactions in a timely manner and ensuring that their issues are resolved. Each Specialist is responsible for having dynamic conversations that assist the consumer in their shopping process and result in the consumer wishing to do business with our customers. Conversations are not scripted. Specialists are required to think quickly to provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, research, improvise, and type quickly is a must. This is not a sales position; however, each Specialist is responsible for meeting monthly metrics to include quality, productivity and CSAT.

ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provides timely and accurate information on incoming/outgoing interactions
• Works closely with mentors, team leaders and management team to provide quality conversations to our customers and represent our clients in an effective and efficient manner.
• Provides timely feedback to the company regarding any concerns.
• Partners with management team to meet and exceed customer service expectations.
• Regular on-site attendance; strict adherence to the Attendance Policy.

COMPETENCIES:

• Great Verbal and Written Communication.
• Interpersonal Skills.
• Multi-tasking.
• Adaptability/Flexibility.
• Consistency/Reliability.
• Attention to Detail.
• Must articulate well
• Must be able to type 40 WPM

QUALIFICATIONS:

• Five (5) CXC to include English and a numerical subject
• Exception: 3 CXC minimum with previous BPO experience.
• Must be experienced at navigating website pages and quickly identifying information
• Must have effective written and oral communication skills
• Ability to multi-task and prioritize quickly
• Detail oriented and customer-focused
• Possess critical thinking skills
• Adaptable
• Career oriented and professional
• Prior BPO/or Customer Service Associate is a plus

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

APPLY TO ITEL

Cosmetic Advisor (Kingston, Jamaica) - itel International

 Job Summary:

Cosmetic Advisor - Concierge

The Concierge is a patient’s main point of contact within 24-48 hours of contracting for our services. A Concierge serves as a liaison between the patient and other departments (i.e. Sales, Labs & Clearances, Scheduling) that service the patient from pre-operations to and post-operations.

itel 2-Day Job Fair 2024 (Montego Bay, Jamaica)

 Here's your chance to join our awesome team!!!

Itel 2 Days Job Fair

Thursday, March 21 and Friday, March 22, 2024

from 9 am to 3 pm

Freeport House, 38 Coconut Drive, Montego Bay, St James, Jamaica

****ATTRACTIVE SALARY FOR TRAINING AND PRODUCTION*****

Client Care Specialist (Kingston, Jamaica) - itel BPO

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

Itel BPO 2-Day Job Fair (Montego Bay, Jamaica)

 Did you miss our last JOB FAIR?

Here's your chance to join our awesome team!!!

--------------------

Itel 2 Days Job Fair

Wednesday, August 9th and Thursday, August 10th 2023

from 9am to 3pm

Freeport House, 38 Coconut Drive, Montego Bay, St James, Jamaica

****ATTRACTIVE SALARY FOR TRAINING AND PRODUCTION*****

We invite all persons interested in a Customer Service, Technical Support and Sales job to come on board.

Join a growing company where the sky is the limit. Currently we are seeking young professionals, fresh talents with a "can do" attitude, vivacious and outgoing personality, a team player, problem solver and all round customer service superstar.

What we offer:

• Paid Training
• Excellent training and supervisory support - to help you feel comfortable while you transition
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in an entry level position.
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

REQUIREMENTS

• Must be flexible to work any 9 hours shift with in 24 hours.
• Education: High school/GED. Minimum 5 CSEC passes including grade 1 or 2 in English A
• Minimum 1+ years' work experience in a customer oriented and/or sales role and 6 months experience in the hospitality industry or in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older

Applicants should walk with:

• A valid Jamaican ID (Passport, National ID or Driver's License)
• Updated Resume
• Police Record
• TRN
• NIS
• Original Qualifications and Birth Certificate
• Pen

If you have everything we are looking for and this sounds like a job for you, come and join us. We will be doing on the spot hiring.
itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and well-being. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

APPLY TO ITEL

Itel BPO Walk-in Interviews (Kingston, Jamaica)

 Itel Walk In Interviews

Date: Monday-Thursday, July 1st - July 31st, 2023

Location: Kingston, Jamaica.

from 9am to 2pm

itel international, 22 Chalmers Avenue, Molynes Road, Kingston Jamaica.

****NEW RATES FOR TRAINING AND PRODUCTION*****

We invite all customer service, health insurance advisors, collection specialists, loan advisors and technical support individuals to come on board.

Join a growing company where the sky is the limit. Currently we are seeking young professionals, fresh talents with a "can do" attitude, vivacious and outgoing personality, a team player, problem solver and all round customer service superstar.

What we offer:

• Paid Training
• Excellent training and supervisory support - to help you feel comfortable while you transition
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in an entry level position.
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

REQUIREMENTS

• Must be flexible to work any 9 hours shift with in 24 hours.
• Education: High school/GED. Minimum 5 CSEC passes including grade 1 or 2 in English A
• Minimum 1+ years' work experience in a customer oriented and/or sales role and 6 months experience in the hospitality industry or in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older
• Must have an active NCB/BNS in your name

Applicants should walk with:

• A valid Jamaican ID (Passport, National ID or Driver's License)
• Updated Resume
• Police Record (6months-1year)
• Proof of active BNS/NCB account in your name
• TRN
• NIS
• Original Qualifications and Birth Certificate
• Pen

If you have everything we are looking for and this sounds like you, come and join us. We will be doing on the spot hiring.

itel BPO Job Fair - Montego Bay, Jamaica

Are you passionate about Information Technology? Are you sales driven? Would you like to dust off that Customer Service certificate? Visit our onsite Job Fair where we are recruiting for all!

Itel Job Fair

Tuesday July 4th 2023

from 9am to 3pm

Freeport House, 38 Coconut Drive, Montego Bay, St James, Jamaica

****ATTRACTIVE SALARY FOR TRAINING AND PRODUCTION*****

We invite all persons interested in a Customer Service, Technical Support, Sales and Collections job to come on board.

Join a growing company where the sky is the limit. Currently we are seeking young professionals, fresh talents with a "can do" attitude, vivacious and outgoing personality, a team player, problem solver and all round customer service superstar.

What we offer:

• Paid Training
• Excellent training and supervisory support - to help you feel comfortable while you transition
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in an entry level position.
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

REQUIREMENTS

• Must be flexible to work any 9 hours shift with in 24 hours.
• Education: High school/GED. Minimum 5 CSEC passes including grade 1 or 2 in English A
• Minimum 1+ years' work experience in a customer oriented and/or sales role and 6 months experience in the hospitality industry or in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older

Applicants should walk with:

• A valid Jamaican ID (Passport, National ID or Driver's License)
• Updated Resume
• Police Record
• TRN
• NIS
• Original Qualifications and Birth Certificate
• Pen

If you have everything we are looking for and this sounds like you, come and join us. We will be doing on the spot hiring.

Data Entry Specialist (Montego Bay, Jamaica) - Itel BPO

We are looking for individuals passionate about service and making an impact to join our itel Family in Montego Bay. Our Data Entry Specialists are responsible for managing online orders received in the IPM site for entry into Siebel, maintenance of IPM order statuses and RNW notifications to be sent to the Customer.

What will you do:

Data Entry Specialists will access and respond to order related updates and requests received from sales, WFM and Financial Services.

Other duties include:

• Verification (scrubbing) of accuracy of the request and existing order (promos, products offered, fees, waivers) and corrections and TLT'ing associated with correction of order. This also includes performing corrections in SABRE, INAT & Metasolv as needed and in addition to corrections of the Siebel order.
• Cancellation of Siebel order and all other associated SABRE, INAT & Metasolv orders.
• Clearing of Waiting status orders requiring varying amounts of waiting reason resolutions including processes specific to service reconnects.
• Assisting in and monitoring order completion thru SABRE, Metasolv and Siebel systems, which can include interactions with other related downstream teams to aid in.
• Product/Service additions, updates and removals in Siebel, SABRE, INAT & Metasolv (or others) as needed and based on status of order.
• Proper updating and task maintenance processes of related Metasolv PSR's.
• Duplicate and incorrect promotional date SABRE billing corrections.
• Transitioning of requests to APC Siebel Support RNW incidents for non-urgent request forms that we submitted as urgent in error.

What will you bring:

• A minimum of four (4) CSEC subjects or equivalent
• At least one (1) year of customer service or call center experience
• Must be available to work any 8-hour shift that falls within our operating hours of 7am - 11pm, 7 days per week.
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• Excellent verbal and written communication skills
• Proficient MS Office skills, primarily MS Word, Excel and Outlook required
• Excellent interpersonal, problem-solving & judgment skills with a high level of attention to detail and accuracy required

APPLY ONLINE

Itel BPO's Kingston Job Fair - Customer Service Positions - (Kingston, Jamaica)

 Job Fair Tuesday to Wednesday, April 26 to April 27, 2022 from 9am to 3pm at Itel International, 22 Chalmers Avenue, Kingston 10.

Kingston Job Fair

Tuesday to Wednesday, April 26 to April 27, 2022

from 9am to 3pm

Location:

Itel international, 22 Chalmers Avenue, Kingston 10.

Join a growing company where the sky is the limit. Currently we are seeking Customer Service professionals with a can do attitude, vivacious and outgoing personality, a team player, problem solver and all round customer service superstar.

What we offer:

• Paid Training - Training will extend 6 weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in an entry level position.
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

REQUIREMENTS

• Must be flexible to work any 9 hours shift with in 24 hours.
• Education: High school/GED. Minimum 5 CSEC passes including grade 1 or 2 in English A
• Minimum 1+ years' work experience in a customer oriented and/or sales role and 6 months experience in the hospitality industry or in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older
• Applicants should walk with:
• A valid Jamaican ID (Passport, National ID or Driver's License)
• Updated Resume
• Police Record
• TRN, NIS
• Original Qualifications and Birth Certificate.

If you have everything we are looking for and this sounds like you, come and join us and start working within a week!

APPLY ON COMPANY WEBSITE

Sales & Collections Representatives (Montego Bay) - Itelbpo Smart Solutions

 Location, time of shift and call routing dependant, the ideal representative will provide service to client customers on collection and sales activities. The primary activities of the position will include, but not be limited to; working with consumers to collect payments to bring accounts current, provide billing explanations, online bill pay assistance, and setting payment arrangements on customer accounts.

These activities require the consistent delivery of high levels of customer satisfaction and require up-to-date knowledge of company products, services and policies.

KEY RESPONSIBILITIES:

• Provide professional, courteous, responsive and accurate service to our customers.
• Creates an exceptional experience for the customer by using proficient customer service techniques, personalizing and focusing on adding value to the interactions.
• Adhering to internal and Client Defined SOP's
• Meeting or exceeding Daily and Monthly performance targets while maintaining maximum availability
• Understand basic business knowledge to ensure accuracy in all customer queries
• Handling all queries according to company policy
• Communicating loan information effectively and speaking clearly always
• Escalating customer or system issues to team leaders to ensure immediate resolution
• Identifying opportunities for service improvement to the team manager or client
• Accurately documenting the details of all customer interactions in the client's CRM
• Ensure quality levels prescribed by clients are consistently met

KEY COMPETENCIES:

• Demonstrate problem solving skills with efficient negotiating abilities.
• Able to multitask; applying time management skills.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-windowed based environment.
• Must be able to exhibit written and oral communications skills to a standard as set by the company.
• Efficiency and consistency when working in a fast-paced, conflict resolution environment.
• Flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.

QUALIFICATIONS AND EXPERIENCE:

• Must have access to a computer system (desktop or laptop) and a headset to complete training for approximately 1 month
• Must have reliable internet service
• One plus (1+) years of customer service experience in a similar performance managed environment. Prior call center experience (preferred)
• Strong Sales or Collections background- minimum of 6 months

SKILLS NEEDED:

• Results oriented
• Ability to think critically
• Assertiveness
• Analytical
• Team Player
• Detail orientation
• Innovative & strategic
• Open to constructive criticism

APPLY TO ITELBPO

Technical Support/Customer Service Agent (Kingston) - Itelbpo Smart Solutions

 We are looking for persons to join our itel family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

Fundamental Skills

• Education: Preferred passes in Maths and English at CSEC or equivalent level
• Technical background
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Kingston and surrounding areas.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance, Lunch benefits ,Free transportation, Free Wi-Fi, Beautiful location, cafeteria onsite, Chill room, friendly staff and a fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

APPLY TO ITELBPO

Chat Agents for Itelbpo Smart Solutions (Montego Bay, JM)

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Chat Agents! Chat Specialists need to think fast to provide a personalized experience for each consumer based on their wants and needs. Agents are required have meaningful conversations that build trust and encourage action through unscripted conversations. Are you a cooperative and sympathetic listener? Are you able to type at 40 word per minute? Are you able to work between the hours of 11a.m-11p.m? Do you enjoy working in a customer service, team-oriented environment? Are you people-focused and willing to give helpful service? 

FUNdamental Skills Education: 

• Preferred passes in Maths and English at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English 
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues 
• Minimum typing speed of 40 wpm 
• Must be 18 years and older 
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License) 

YOUR TIME...OUR TIME 

• This is a full-time career with growth potentials. 
• Flexibility is key as this roles operates days, nights, holidays and weekends. 
• This position is most easily accessible for candidates in St. James and surrounding areas. 

Joining the itel family, you will experience .... 

• Paid Training- Monday through Friday, 8am to 5pm daily. Training will extend two weeks. Excellent training and supervisory support - to help you feel comfortable servicing our customers. 
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position Competitive Salary 
• Health and Life Insurance 
• Lunch benefits 
• Free transportation 
• Free Wi-Fi 
• Beautiful location, cafeteria onsite, Chill room, friendly staff 
• A fun environment! We respect our employees and strive to make our environment exciting and fun! 

#FunBeginsHere

APPLY TO ITELBPO 

Customer Service Associate for Itelbpo Smart Solutions (Kingston, JM)

Warm. Outgoing. Empathetic. Positive.

Hit the Apply button if that's you. Our retail client is hiring Associates with all the above, NOW!

What you'll get:

• Competitive Salary Packages
• Lunch Benefit
• Health and Life Insurance
• Free Shuttle Service
• Paid Time Off
• Career Growth
• Overtime Opportunities

What you'll bring:

• Willingness and ability to work a flexible schedule
• 4 CSEC subjects or equivalent
• Excellent verbal and written communication skills
• Typing speed of at least 35 WPM (typingtest.com)
• TRN
• NIS
• Valid National ID (passport, driver's license, voter's ID)

Join the itel Family Today!

P.S. Tell a friend, to tell a friend, to tell a friend! We've got room for everyone!

APPLY TO ITEL

Technical Support/Customer Service Agents (Kingston) - ItelBPO Smart Solutions

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment? 
• Are you people-focused and willing to give helpful service? 

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English 
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

 YOUR TIME...OUR TIME

This is a full-time career with growth potentials. 

Flexibility is key as this roles operates days, nights, holidays and weekends. 

Joining the itel family, you will experience ....Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.

• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary 
• Health and Life Insurance 
• Lunch benefits 
• Free transportation
•  Free Wi-Fi
• Beautiful location,
•  cafeteria onsite, 
• Chill room, 
• friendly staff
• A fun environment! 

We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

APPLY ONLINE

Engagement Coordinator (Montego Bay) - Itelbpo Smart Solutions

Are you highly energetic with an enthusiastic and outgoing personality? Do you enjoy planning and organising events? If yes, then the Engagement Coordinator position is ideal for you. 

The Engagement Coordinator is responsible for performing Company Culture related duties on a professional level and works closely with senior Client Relations Manager management in supporting all departments. These direct responsibilities include employee engagement survey administration, content management, facilitation of culture related training, partnerships in event planning, recognition programs, on boarding assistance and others that may arise based on continuous employee feedback. 

KEY RESPONSIBILITIES:

• Administers internal employee engagement surveys. 
• Assist in Collaborating and developing content for monthly newsletters, and internal messaging to leaders and employees. 
• Assist into building strong working relationships across multiple departments in the organization.
• Maintains excellent time management, organizational and project management skills.
• Manages multiple projects seamlessly while providing superior internal customer service.
• Maintains strong and professional public speaking skills across all employee levels including leadership.
• Performs consistent documentation of all projects and events administered.
• Provides assistance where needed to the HR team in day to day operations
• Assist in managing engagement schedules and monitor priorities to ensure they are consistent with the approved culture program's initiatives.

SKILLS AND KEY COMPETENCIES:

• Experience in event planning
• Advanced proficiencies in Google, Microsoft Word, Excel, PowerPoint and Outlook (required)
• Experience utilizing online video conferencing tools such as Zoom, Skype or Webex.
• High Energy, Enthusiastic, outgoing and friendly personality
• Keen attention to detail
• Charismatic, confidential, professional with the ability to work under pressure
• Excellent communication skills
• Relationship management
• Presentation skills. 

APPLY ONLINE

Chat Agents (Montego Bay, St. James, Jamaica) - itelbpo Smart Solutions

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Chat Agents! 

Chat Specialists need to think fast to provide a personalized experience for each consumer based on their wants and needs. Agents are required have meaningful conversations that build trust and encourage action through unscripted conversations. 

• Are you a cooperative and sympathetic listener?
• Are you able to type at 40 word per minute?
• Are you able to work between the hours of 11 a.m-11 p.m?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 40 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training- Monday through Friday, 8 am to 5 pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

APPLY ONLINE

 

Remote (work from home) Customer Service Representatives (Kingston, Jamaica) - itelbpo Smart Solutions

 We are looking for persons to join our itelbpo Smart Solutions Family Remotely in Kingston as Customer Service Representatives!

At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability and Family. Our growing business seeks experienced, motivated team members that want to grow their professional skills from the comfort of their home office. If you enjoy a work environment where you have to be efficient, self-managed,patient, and empathetic  that also allows you to use your commitment to customer satisfaction and an ability to make quick and accurate decisions we have the opportunity you been looking for...

• Are you responsible and able to work from the comfort of you own home?
• Do you own a reliable PC?
• Are you a cooperative and sympathetic listener?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Kingston, St Andrew and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefitsA fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

APPLY ONLINE