Applications are invited from qualified persons for the position of:
CUSTOMER SERVICE REPRESENTATIVE
in the Pensions Administration Department
Major Duties & Responsibilities:
- Receive incoming mails and telephone calls and provide accurate, timely and relevant information
- Respond to customers' queries and requests, and provide relevant information in an accurate and timely manner
- Dispatch of communication to clients (e.g. Change of Status Benefit Statements, Refund letters, etc)
- Attend to Pension clients who visit our office
- Ensuring that the most efficient and timely service is provided to clients
Qualifications, Experience & Skills:
- A first degree in Business Administration or a related discipline from a recognized tertiary institution or equivalent educational qualifications
- Minimum of three (3) years experience as a Customer Service Representative in the life insurance industry
- Knowledge of pension administration is an asset
- Sound knowledge of life insurance operations and services
- Excellent oral and written communication skills
- Proficiency in the use of Microsoft Office Suite applications
- Excellent analytical, reasoning and problem-solving skills
Applications should be submitted to:
Senior Manager - HR & Records Management,
Guardian Life Limited,
12 Trafalgar Road, Kingston 5.
Deadline for submission of applications - Friday, April 19, 2024.
Guardian Life Limited appreciates all applications; however, only shortlisted candidates will be contacted.
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