Customer Service Representative (Kingston, Jamaica) - Guardian Life Limited

Applications are invited from qualified persons for the position of:

CUSTOMER SERVICE REPRESENTATIVE 

in the Pensions Administration Department

Major Duties & Responsibilities:

• Receive incoming mails and telephone calls and provide accurate, timely and relevant information
• Respond to customers' queries and requests, and provide relevant information in an accurate and timely manner
• Dispatch of communication to clients (e.g. Change of Status Benefit Statements, Refund letters, etc)
• Attend to Pension clients who visit our office
• Ensuring that the most efficient and timely service is provided to clients

Qualifications, Experience & Skills:

• A first degree in Business Administration or a related discipline from a recognized tertiary institution or equivalent educational qualifications
• Minimum of three (3) years experience as a Customer Service Representative in the life insurance industry
• Knowledge of pension administration is an asset
• Sound knowledge of life insurance operations and services
• Excellent oral and written communication skills
• Proficiency in the use of Microsoft Office Suite applications
• Excellent analytical, reasoning and problem-solving skills

Applications should be submitted to:

Senior Manager - HR & Records Management,

Guardian Life Limited,

12 Trafalgar Road, Kingston 5.

Email: hrguardian@myguardiangroup.com

Deadline for submission of applications - Friday, April 19, 2024.

Guardian Life Limited appreciates all applications; however, only shortlisted candidates will be contacted. 

Information Technology Project Officer (Kingston, Jamaica) - Guardian Life Limited

 Guardian Group

Guardian Life Limited

Applications are invited from qualified persons for the position of Information Technology Project Officer

In the Information Technology Department.

Major Duties and Responsibilities:

• Provide project and operational support, including monitoring and support on project plans, milestones and deliverables to ensure time, cost and quality indicators are in line with project objectives.
• Update and collate documentation regarding project records, relevant issues, policies and practices to ensure the delivery of projects complies with project management methodology.
• Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs to support informed decision making.
• Assist the project plans to ensure agreed outcomes are achieved.

Qualifications, Experience and Skills:

• A first degree in Computer Science, Business Administration, or other equivalent qualification from a recognized tertiary institution.
• Project management training.
• At least one (1) year of experience working on projects.
• Experience in business modelling techniques and tools.
• Knowledge of principles and practices of project Management.
• Service-oriented, flexible.

Applications should be submitted to:

Senior Manager - HR and Records Management

Guardian Life Limited

12 Trafalgar Road

Kingston 5

Email: hrguardian@myguardiangroup.com

Deadline for submission of application - June 2, 2023.

All applications are appreciated; however it may only be possible to contact shortlisted candidates.

Administrator Needed (Kingston, Jamaica) - Guardian Life Limited

 Guardian Group

Guardian Life Limited

Applications are invited from qualified person for the position of

Compliance, Risk and Product Development Administrator

In the Compliance and Risk Department.

Major Duties and Responsibilities: 

• Assisting in ensuring compliance with l statutory requirement for the conduct of business and submission of documents to the relevant authorities.
• Assist in the development, coordination and implementation of emergency evacuation and disaster recovery procedures and Company's risk management programmes.
• Assist in the planning, coordination and administration of the product development process.
• Preparing required reports.

Qualifications, Experience and Skills:

• A first degree in Business Administration, Accounting or a related discipline from a recognized tertiary institution.
• At least two (2) years' working experience in a similar position. 
• Familiarity with FSC guidelines and regulatory requirements for Insurance, Securities and Pension.
• Familiar with Auditing, Enterprise Risk Management and Business Continuity Planning.
• Knowledge of the Company's operations, products and services.
• Knowledge of risk, audit and project management principles, practices and techniques.
• Knowledge of risk, audit and project management and Business Company's operations, products and services.
• Knowledge of the Company's operations, products and Business Continuity Planning.
• Knowledge of risk, audit and project management principles, practices and techniques.
• Excellent analytical, critical thinking, problem-solving and quantitative skills. 
• Excellent organizational, presentation and report writing skills.
• Customer oriented, team-oriented, self-assured, dependable, meticulous.

Applications should be submitted to:

The Senior Manager - HR and Records Management,

Guardian Life Limited,

12 Trafalgar Road, Kingston 5.

 

Email: hrguardian@myguardiangroup.com

Deadline for submission of application - June 2, 2023.

All applications are appreciated; however, it may only be possible to contact shortlisted candidates.

Pensions Administrator (Kingston, Jamaica) - Guardian Life Limited

Guardian Life Limited

Applications are invited from qualified persons for the position of

• Pensions Administrator
  

in our Pensions Administration Department.

Main Duties and Responsibilities:

• Administering pension plans on a timely basis.
• Delivering highly professional customer service to clients.
• Preparing data for valuations for defined contribution and defined benefits pension plans.
• Preparing spreadsheets for the Deposit Administration Fund for auditing and consolidation with the Company's balance sheet.

Qualifications and Experience:

• A first degree in Mathematics, Actuarial Science, Finance or Economics from a recognized tertiary institution.
• At least two (2) years' experience in an Employee Benefits environment.
• LOMA Parts l and ll (within six (6) months of confirmation)
• ACS designation would be an advantage.
• Sound knowledge of Employee Benefit and Group Plans.
• Knowledge of Beneficiary entitlements, Pension regulations and the Insurance Act and Regulations.
• Thorough knowledge of the Company's products and services.

Applications should be submitted to:

The Human Resource Manager

Guardian Life Limited

12 Trafalgar Road, 

Kingston 5

Email: hrguardian@myguardiangroup.com

Deadline Date: Friday, December 30, 2022.

All applications are appreciated; however it may only be possible to contact shortlisted candidates.

Branch Admin. Assistant (Mandeville, Jamaica) - Guardian Life Limited

Applications are invited from qualified persons for the position of Branch Administrative Assistant - Mandeville.

Major Duties and Responsibilities:

• To provide effective and efficient administrative support for the sales team and ensure that policy applications and supporting documents are submitted to head office on a timely basis
• Processing policy applications
• Tracking policy applications submitted to head office

Qualifications, experience and skills:

• Five (5) subjects at the CXC General Proficiency level with grades 1 or 2 including English Language and Mathematics or another numeric subject
• At least three (3) years working experience
• Thorough knowledge of Office Procedures and Practices
• Excellent oral and written communication skills
• Proficiency in the use of Microsoft Office Suite applications
• Courteous, cooperative and meticulous

Applications should be submitted no later than Friday, July 1, 2022 to:

Human Resource Manager,

Guardian Life Limited, 

12 Trafalgar Road,

Kingston 5.

Email: hrguardian@myguardiangroup.com

Guardian Life Limited appreciates all applications, however, only shortlisted candidates will be contacted.