Customer Service Representative (Kingston, Jamaica) - Microfinance Company

A Microfinance company invites suitably qualified applicants for the position of: CUSTOMER SERVICE REPRESENTATIVE (CSR) - KINGSTON. 

Purpose

The purpose of the Customer Service Representative (CSR) is to provide excellent customer service, ensure customer satisfaction, maintain accurate records, support the company's goal by helping customers understand and access loan products.

Key Responsibility Areas:

• Handle inbound and outbound customer calls and emails promptly and professionally
• Assist customers with loan inquiries, applications processes and account management
• Provide detailed information about loan products, terms and conditions
• Maintain accurate and up-to-date customer records and transaction logs
• Update customer information in the system, ensuring compliance with company policies and regulations
• Generate and submit reports on customer interactions, applications status and other relevant data

Qualifications, Experience and Attributes:

• Associate's degree or Bachelor's degree in Finance or Banking or its equivalent
• Previous experience in customer service preferably in financial or loan related 
• Excellent interpersonal skills and the ability to build rapport with customers
• Proficiency in using computer systems including CRM software and Microsoft Office Suite applications
• Detail oriented with strong, good oral and written communication skills and good interpersonal skills

All applications should be submitted via email at: jamaicafinancejobs@gmail.com by September 30, 2024. We thank everyone for their interest in these positions, however, only shortlisted applicants will be contacted.