Customer Service Representative (Kingston, Jamaica) - Microfinance Company

A Microfinance company invites suitably qualified applicants for the position of: CUSTOMER SERVICE REPRESENTATIVE (CSR) - KINGSTON. 

Purpose

The purpose of the Customer Service Representative (CSR) is to provide excellent customer service, ensure customer satisfaction, maintain accurate records, support the company's goal by helping customers understand and access loan products.

Key Responsibility Areas:

• Handle inbound and outbound customer calls and emails promptly and professionally
• Assist customers with loan inquiries, applications processes and account management
• Provide detailed information about loan products, terms and conditions
• Maintain accurate and up-to-date customer records and transaction logs
• Update customer information in the system, ensuring compliance with company policies and regulations
• Generate and submit reports on customer interactions, applications status and other relevant data

Qualifications, Experience and Attributes:

• Associate's degree or Bachelor's degree in Finance or Banking or its equivalent
• Previous experience in customer service preferably in financial or loan related 
• Excellent interpersonal skills and the ability to build rapport with customers
• Proficiency in using computer systems including CRM software and Microsoft Office Suite applications
• Detail oriented with strong, good oral and written communication skills and good interpersonal skills

All applications should be submitted via email at: jamaicafinancejobs@gmail.com by September 30, 2024. We thank everyone for their interest in these positions, however, only shortlisted applicants will be contacted.

Accounting Officer (Kingston, Jamaica) - GraceKennedy Financial Group

 

The GraceKennedy Financial Group seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes across the group, in the following capacity:-​

ACCOUNTING OFFICER - BANKING & INVESTMENTS

Key Responsibilities

• Monitor accounts statements, verification of all entries and general ledger balances, and reconciliation of bank accounts.
• Prepare invoices and collect receivables, as per department guidelines
• Maintain the fixed asset registers
• Reconcile assigned sub-ledgers to the respective G/L accounts.
• Prepare schedules for ALCO, Board, Audit Committee or any other committee reports as required.
• Prepare quarterly consolidated schedules
• Assist in the preparation of the monthly financial statements by preparing specific and adhoc schedules/ reports as assigned
• Assist with the yearly budgeting exercise.
• Assist in preparation of statutory returns to ensuring accurate and timely filings
• Perform regular self-audit reviews as required.
• Assist in the analysis of general ledger accounts and ensure the adequacy of the month-end expense and non-interest income accruals
• Prepare schedules for auditors, inspection and annual budget exercise, as assigned

Minimum Qualification, Experience, Knowledge and Skills

• Bachelor of Science in Accounting/Management Studies and pursuing ACCA level 11 or CPA.
• At least two (2) years professional experience
• Ability to learn relevant mainframe applications as required.
• Knowledge of general ledger application and sub-ledger systems
• Ability to understand, interpret and carry out procedures and detailed instructions
• Ability to work quickly and accurately under pressure in order to meet established timelines
• Good written and verbal communication skills
• Good interpersonal skills to work effectively with others.
• Proficiency with Microsoft Office Suite [EXCEL, Word etc.]

Qualified applicants are invited to submit applications no later than 31/07/2024 via the careers section of our Corporate Website at www.gracekennedy.com

GraceKennedy Financial Group upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.

APPLY ONLINE

SME Business Banker (May Pen, Clarendon) - Sagicor Bank Jamaica

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our SME Business Banking team in the capacity of:

SME Business Banker – May Pen

Support the Bank’s overall strategic plan by soliciting and acquiring clients related to the targeted market of Small and Medium Sized Enterprises (SME), in addition to the solicitation of related parties of the SME; that is, business owner(s), employees, main suppliers and main clients.

Location: May Pen, Clarendon

Description automatically generated

As a SME Business Banker, you will:

• Primarily be responsible for SME client acquisition and meeting targets for growth in liabilities, growth in the number of accounts and credit applications.
• Build a strong commercial profile in the business community.
• Manage and be responsible for a portfolio of SME Clients.
• Drive revenue and manage risk accordingly to reduce costs and increase efficiencies.
• Advise prospects of the company’s products and services, inclusive of credit offerings, as well as negotiate banking strategies terms.
• Initiate relevant documentation for opening accounts in accordance with the company’s guidelines.
• Prepare credit applications for prospects which include financial analysis and recommendation of terms, conditions, pricing, and covenants within the framework of the credit policies and procedures of the Bank.
• Ensure high level of service is maintained and that credit applications are presented in a professional and timely manner.
• Review status of existing loans to ensure that they are kept from becoming delinquent and remedial action is promptly taken.
• Review the overdraft report daily to ensure that excesses are not created neither are limits exceeded unless arrangements are previously made and approved by Credit Risk.
• Meet goals/ targets for market share and growth.
• Target new Sagicor Bank clients by cold calling, networking or through an introductory basis established by the Marketing Department or any other means.
• Conduct presentations to prospective client groups.
• Responsible for retention and growth of existing client relationships and new business development through cross selling and referral sources.
• Manage resolution of client issues, escalating where appropriate.
• Prepare sales and call reports on performance in a timely basis.
• Efficiently manage the portfolio.
• Perform other related duties assigned from time to time.

What do you need?

• Bachelor's Degree in Management Studies, Finance, Economics or a related discipline from a recognized tertiary institution.
• At least one year working experience in a business banking environment.
• Ability to engage with clients on both a reactive & proactive basis.
• Track record in credit management, regulatory and operational risk would be a distinct advantage.
• Formal training in sales and marketing.
• Strong selling & negotiating skills.
• Strong customer service skills.
• Sound understanding of the financial sector, banking instruments and regulatory environment.
• Excellent public speaking and communication skills.
• Ability to understand and deal with clients’ individual needs and requirements.
• Strong interpersonal and organizational skills.
• High level of professionalism and ethical standards.
• High level of enthusiasm – proactive and self-disciplined.
• Own and operate a reliable motor vehicle.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than January 5, 2024.

While we appreciate all applications, only shortlisted candidates will be contacted.

APPLY TO SAGICOR BANK

SME Business Banker (Kingston, Jamaica) - Sagicor Bank Jamaica Limited

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our SME Business Banking team in the capacity of:

SME Business Banker (Half Way Tree)

Support the Bank’s overall strategic plan by soliciting and acquiring clients related to the targeted market of Small and Medium Sized Enterprises (SME), in addition to the solicitation of related parties of the SME; that is, business owner(s), employees, main suppliers and main clients.

Location: Kingston

As a SME Business Banker, you will:

• Primarily responsible for SME client acquisition and meeting targets for growth in liabilities, growth in the number of accounts and credit applications.
• Build a strong commercial profile in the business community.
• Manage and be responsible for a portfolio of SME Clients.
• Drive revenue and manage risk accordingly to reduce costs and increase efficiencies.
• Advise prospects of the company’s products and services, inclusive of credit offerings, as well as negotiate banking strategies terms.
• Initiate relevant documentation for opening accounts in accordance with the company’s guidelines.
• Prepare credit applications for prospects which include financial analysis and recommendation of terms, conditions, pricing and covenants within the framework of the credit policies and procedures of the Bank.
• Ensure high level of service is maintained and that credit applications are presented in a professional and timely manner.
• Review status of existing loans to ensure that they are kept from becoming delinquent and remedial action is promptly taken.
• Review the overdraft report daily to ensure that excesses are not created neither are limits exceeded unless arrangements are previously made and approved by Credit Risk.
• Meet goals/ targets for market share and growth.
• Target new Sagicor Bank clients by cold calling, networking or through an introductory basis established by the Marketing Department or any other means.
• Conduct presentations to prospective client groups.
• Responsible for retention and growth of existing client relationships and new business development through cross selling and referral sources.
• Manage resolution of client issues, escalating where appropriate.
• Prepare sales and call reports on performance in a timely basis.
• Efficiently manage the portfolio.
• Perform other related duties assigned from time to time.

What do you need?

• Bachelor's Degree in Management Studies, Finance, Economics or a related discipline from a recognized tertiary institution.
• At least one year working experience in a business banking environment.
• Ability to engage with clients on both a reactive & proactive basis.
• Track record in credit management, regulatory and operational risk would be a distinct advantage.
• Formal training in sales and marketing.
• Strong selling & negotiating skills.
• Strong customer service skills.
• Sound understanding of the financial sector, banking instruments and regulatory environment.
• Excellent public speaking and communication skills.
• Ability to understand and deal with clients’ individual needs and requirements.
• Strong interpersonal and organizational skills.
• High level of professionalism and ethical standards.
• High level of enthusiasm – proactive and self-disciplined.
• Own and operate a reliable motor vehicle.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than January 5, 2024.

While we appreciate all applications, only shortlisted candidates will be contacted.

APPLY TO SAGICOR BANK

Mortgage Officer (Kingston, Jamaica) - Sagicor Bank Jamaica

 

Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Retail Banking team in the capacity of:
Mortgage Officer

• Have responsibility for delivering superior client experience and sales goals by assisting clients with their full range of financial needs which includes financing their home and investing for the future.
• Take a client-focused approach to effectively assess client financial needs for cross-selling opportunities with the goal of deepening the client relationship and building long-term profitable relationships.
• Focus on anchoring new and existing clients through effective contact strategies tailored to the client’s circumstances.

Location: Kingston

As a Mortgage Officer, you will:

• Provide superior service to all personal clients, consistent with Sagicor’s client service standards at every point of contact.
• Attend to walk in clients with mortgage queries and provide them with pre-qualification letters and process mortgages.
• Receive and pursue the leads which filter through the Group Client Support Department.
• Manage the Sagicor Bank’s mortgage mailbox.
• Build both internal and external networks to capitalize on business opportunities and referrals.
• Work alongside branch and credit teams in the achievement of growth targets and the achievement of the Bank’s business and strategic plan related to mortgage sales.
• Initiate Business Development initiatives through presentations to groups and companies.
• Increase Sagicor Bank’s visibility in the mortgage space by soliciting business, attending and organizing Open House in collaboration with realtors and developers.
• Liaise with Realtors by signing them up on our incentive programme while providing training on our mortgage offerings.
• Make proactive and loyalty calls to clients/prospects.
• Assist with the execution of all mortgage trainings for Sagicor– Bank branches, and the
• Exercise due diligence when completing and recommending credit applications, adhering to all credit policies, procedures and delegated limits of authority.
• Leverage tools, calculators and resources to provide advice that will allow clients to make informed decisions.
• Manage and administer the Bank’s Household Blanket Peril Insurance-monitoring, administration.
• Follow-up with all the branches to ensure the collection of all the insurance premiums to insure the bank’s collateral for its mortgage assets.
• Identify potential problems with loan applications and arrive at workable solutions prior to submission for processing.
• Take appropriate action to correct lending excesses and/ or “out of order” collateral.
• Secure all documents and files relating to the facility.
• Represent the bank at sales events as required.
• Request Collateral release from the Disbursement Unit when required.
• Perform other related duties assigned from time to time.

What do you need?

• Bachelor’s Degree in Banking, Finance, Management or relevant discipline or a AICB Diploma from a recognized tertiary institution.
• At least five (5) years’ working experience in the banking industry or a financial institution.
• Minimum of three (3) years’ working experience in retail banking with at least two (2) years in a mortgage lending environment.
• Strong management and execution skills.
• Effective coaching skills.
• Excellent negotiating skills.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively both orally and in writing.
• Excellent human relations skills.
• Excellent interpersonal skills.
• Ability to produce reports.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than August 4, 2023.

While we appreciate all applications, only shortlisted candidates will be contacted. 

APPLY ONLINE

Teller - Up Park Camp - Kingston, Jamaica - Sagicor Bank Jamaica

Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Branch Operations (Up Park Camp) team in the capacity of:

Teller – Up Park Camp (Contract)

• Provide professional and attentive service to clients by accurately completing immediate core banking transactions.
• Take personal accountability for delivering superior client experience including, effective problem resolution.
• Identify client’s primary needs, look for opportunities to refer clients to the appropriate in-branch sales individual/ alternative channel.

Location: Kingston

As A Teller, you will:

• Deliver quality client service according to Sagicor Bank Client Service Standards.
• Assume ownership of client problems at first point of contact.
• Maintain adequate knowledge of all bank’s products and services.
• Educate clients about appropriate products and services to satisfy needs.
• Actively market/ promote the Bank’s products & services to obtain referrals.
• Process all transactions accurately, efficiently and in accordance with guidelines.
• Perform custodial duties of Vault/ Treasury & ABM.
• Receive & verify cash from Cash Processing Unit.
• Prepare cash for shipment to Cash Processing Unit.
• Replenish/ Balance ABM.
• Collect excess cash from tellers.
• Balance vault cash.
• Image/ Scan processed documents.
• File processed work and dispatch to Verification Unit.
• Dispatch managers’ cheque/ drafts to Centralized Reconciliation Unit.
• Ensure all relevant reports are completed in accordance with guidelines.
• Perform any other duties assigned.

What do you need?

• Minimum of an Associate's or Bachelor's Degree in Banking & Finance, Economics, Business Administration or related field from a recognized tertiary institution.
• Knowledge of Microsoft Office Suite, in particular, Microsoft Excel.
• Knowledge of teller functions & POCA regulations would be a distinct advantage.
• Knowledge of Customer Service Principles.
• High degree of accuracy and attention to detail.
• Ability to work in a fast-paced environment.
• Strong time management skills.
• Professionalism in dealing with all clients.
• High degree of honesty & integrity.
• Effective Problem-Solving Skills.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than August 4, 2023.

While we appreciate all applications, only shortlisted candidates will be contacted.

APPLY ONLINE

Branch Manager (Kingston, Jamaica) - Sagicor Bank of Jamaica Limited

 We are Hiring!

Sagicor Bank of Jamaica limited 

Is seeking suitable candidates to join our team in the below capacities:

Branch Manager (Corporate Area)

Key Duties Responsibilities:

• Provide effective management either directly or through supervisory personnel.
• Maintain awareness of competitors, market conditions, and opportunities for growth of the branch.
• Motivate Branch personnel to cross-sell the bank's products and services.
• Develop plans and strategies to improve sales and service delivery within the Branch.
• Manage effective client service directly or through feedback from the Supervisory team.
• Assist in preparing the budget of the branch in accordance with corporate objectives, strategies, policies and procedures.
• Analyze local trends and forecast Branch needs.
• Develop action plans to keep in line with projected needs.
• Solicit, negotiate, and close client loans and advances in accordance with Bank's lending policies and guidelines.
• Evaluate requests for advances, approving those within delegated  lending authorities.
• Actively and aggressively monitor out- of -order advances and restrict the incidence of past due accounts.
• Assess credit applications carefully reviewing clients' financial status.
• Ensure that loans and other advances are properly documented, assessed, approved/ declined.

What do you need?

• Bachelor's Degree in Banking and Finance, Management Studies or relevant discipline or the successful completion of the AICB Diploma from a recognized tertiary institution.
• Minimum of seven (7) years' working experience in Banking or a financial institution.
• At least four (4) years' working experience ina Sales leadership role.
• Experience in Credit and Operations.
• At least four (4) years' working experience at a Supervisor/ Managerial level

If this role is of interest to you, kindly submit an application via Sagicor's career portal at www.sagicor.com no later than July 30, 2023.

While we appreciate all applications, only shortlisted candidates will be contacted.

Credit Solutions Manager (Kingston, Jamaica) - Scotiabank Jamaica

The Credit Solutions Manager (CSM) is responsible for contributing to the profitable growth and quality of the Banks Corporate and Commercial Credit portfolio by performing financial solutions related activities for clients including risk analysis, deal structuring, pricing, negotiation and credit presentation in concert with the Client Relationship Manager (CRM). The (CSM) is responsible for the deal structuring, negotiation and final decisions on pricing within his/her defined portfolio. The incumbent interfaces directly with clients at times, in partnership with the Client Relationship Manager. As well, the CSM liaises with Credit/Global Risk Management through the credit decision-making process.

Major Accountabilities:

Contributes to the profitable development of Commercial Credit business

• Ensuring the timely analysis, structuring and presentation of credit/financial solutions proposals within the prescribed segment;
• Providing prompt and sound recommendations in the analysis and adjudication of credit proposals;
• Ensuring that writing to the Client Relationship Manager clearly conveys the rationale for decisions, so that they may respond effectively to clients;
• Recommending alternative terms, conditions and covenants to provide a viable banking proposal to the client within sound credit lending practices;
• Restructuring marginal proposals into bankable deals where possible;

Ensure the ongoing quality of the assigned credit portfolio through control and administration of the specific conditions and reporting requirements as specified in individual authorizations are adhered to:

• Advising senior management of any credit weaknesses developing within individual accounts, by ongoing awareness and analysis of relevant financial, legal, political, technological, and industry information;
• Maintaining adherence to the Bank's Anti-Money Laundering programme and Guidelines for Business Conduct, by reporting any unusual occurrences or fraudulent activities per established procedures.
• Adhere to regulatory and internal bank policies and requirements.

Ensures the accurate communication of the terms and conditions of an authorization and supervises the effective and timely implementation of the same by:

• Writing or reviewing all written authorizations to ensure accuracy, completeness and clarity.
• Promptly and effectively addressing issues surrounding the adequacy, quality and completeness of loan documentation and security;
• Ensuring prompt follow-up for acceptance of credit authorizations and responding promptly to any problems, amendments, extensions, reporting to senior management where necessary;

Knowledge and Skills

• Excellent credit skills and significant credit experience
• Excellent risk assessment and analysis skills
• Excellent accounting and financial analysis skills
• Excellent deal structuring skills
• Undergraduate Degree in Banking, Finance, or related discipline
• Minimum three (3) years' experience in commercial banking or credit risk

Please send your resume no later than June 9, 2023, to: Jamaica.careers1@scotiabank.com

Kindly put the job title in the subject line when applying.

We thank all applicants, however, only those being considered will be contacted.

Bearer (Microfinance Company) - Kingston & St. Andrew, St. Catherine - Jamaica

 

A microfinance company invites suitably qualified applicants for the position of:

Bearer 

Locations: Kingston & St. Andrew, St. Catherine

Key Competencies:

• Must own a reliable motor bike
• Must have a Jamaican driver's license
• Good oral and written communication skills
• Minimum of one (1) year relevant work experience
• Excellent customer service skills
• Must be organized and pay close attention to detail

All applications should be submitted via email to: jamaicafinancejobs@gmail.com by May 15, 2023.

Administrative Clerk (Kingston, Jamaica) - New Era Finance

Job Summary

We are seeking Administrative Clerk to work in a dynamic micro-financing institution New Era Finance Limited with a corporate office situated in Kingston. The position is open in Kingston.

Ideal candidates will be required to perform the following:

Duties and Responsibilities

• Data entry
• Document verification
• Reviewing and vetting of files
• Filing and retrieval of documents, updating files
• Registration of documents with Government agencies and department
• Provide excellent Customer Service
• Writing emails

Candidates should possess the minimum qualifications outlined below:

Qualifications and skills

• AAT-CAT-ACCA Level 1 or an Associate degree in Business Administration or equivalent
• Two (2) years’ experience in Accounting or Office administration
• Excellent oral and written communication skills
• Working knowledge of Microsoft Office tools
• Ability to work on own initiative
• Honesty and integrity
• Good telephone etiquette
• Professional values and attitudes suitable for a financial institution
• Assertive and persevering attitude

Please submit CV’s no later than Tuesday, May 16, 2023 to nefhr@obfja.com. We thank all individuals who apply, however, only shortlisted candidates.

Branch Clerk (Mandeville, Manchester, Jamaica) - Jamaica Teachers' Association Co-op Credit Union

 

Jamaica Teachers' Association Co-op Credit Union Limited (JTACCUL) invites applications from qualified persons to fill the post of Branch Clerk - Mandeville branch. 

Job Scope:

Reporting directly to the Branch Supervisor, the incumbent is required to assist the Branch Supervisor in interviewing members and processing loan applications, as well as posting loans, bank lodgements and disbursement of cheques.

Core Functions:

The functions of the position include but are not limited to:

• Vet applications to ensure they have been accurately completed 
• Assist with the interviewing of members and processing of applications
• Provide the members with accurate and timely information and advice
• Promote the products and services of the Credit Union
• Assist with the preparation of lodgements  and receipt payments 
• Assist with the disbursement of cheques and statements to members
• Assist with the disbursement of ATM cards, Certificates of Deposits, Land/Motor Vehicle Titles
• Assist with the posting of loans
• Assist with the recruitment of new members
• Provide other relevant member services to enhance customer service delivery

Qualifications and Experience:

• Tertiary certification in Business Administration would be an asset 
• Four (4) CXC or GCE 'O' level passes, including Mathematics and English Language
• Minimum of two (2) years experience in a similar position
• Working knowledge of word processing and spreadsheet applications
• Excellent customer service skills
• Sound communication skills, both oral and written
• Ability to communicate with staff at all levels and customer service oriented
• Excellent interpersonal skills with the ability to be a flexible team player
• Ability to work with minimal supervision, to multi-task and cope with changing priorities
• Ability to work under pressure 
• Ability to pay attention to detail
• Maintain a high degree of confidentiality

Interested persons are invited to submit applications to hrjobs@jtacreditunion.com or addressed to:

The HRD & Administration Manager,

Jamaica Teachers' Association Co-op Credit Union Limited,

97a Church Street,

Kingston,

Deadline: Friday, October 21, 2022

Please note that only shortlisted applicants will be contacted. 

Client Care Officer (Kingston, Jamaica) - Sagicor Bank Jamaica

  "Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Branch Operations (Dominica Drive) team in the capacity of:

Client Care Officer

Location: Kingston

Act as the first point of contact for clients by welcoming and directing them based on their needs, relationship preference and available service options.

Support branch management by monitoring the service delivery at the branch ensuring that a high standard of professional service, including value-added after-sales service, is always delivered.

Monitor client traffic to ensure that wait times are kept to a minimum.

Listen for opportunities and make recommendations including making referrals or proposing other channels to meet client needs.

As a Client Care Officer, you will:

• Provide superior service through greeting and directing walk-in and clients to the appropriate branch personnel.
• Assist clients with information and directions to correct queues
• Ensure that clients’ waiting areas are maintained as per bank’s standard.
• Action client queries and direct to appropriate resource for resolution.
• Ensure that product material and other client materials are readily available
• Provide branch management with client feedback on their in-branch experience.
• Achieve assigned cross sell and referral targets by opportunity spotting and educating clients about appropriate products and services to satisfy needs.
• Provide relief as Client Service Representative as the need arises.
• Assist with support functions after the close of business each day and during banking hours as required.
• Print Interim Statements.
• Perform Cheque Book Custodian duties by processing cheque book requests and maintaining system when received.
• Clear Cheque Deposit Box.
• Conduct the verification process for cheque deposit envelopes and night deposit log.
• Assist with daily recording of all returned cheques in register.
• Deliver returned cheques: call clients and follow up; prepare uncollected cheques to be dispatched in a timely manner.
• Ensure that relevant large transaction and suspicious transaction reports are completed promptly.
• Assist in monthly verification activities.
• Perform other related duties assigned from time to time.

What do you need?

• Bachelor’s Degree in Business Management or related discipline from a recognized tertiary institution.
• Training in Customer Service would be an asset.
• Two (2) years’ working experience in customer service.
• Prior experience in a Commercial Bank would be an asset.
• Knowledge of Microsoft Office Suite.
• Knowledge of the Bank’s policies and procedures.
• Knowledge of the proceeds of Crime Act (POCA).
• Knowledge of the Bank’s Code of Ethics and Service Standards.
• Client-centric with good interpersonal, communication and complaint handling skills.
• Ability to work in a fast-paced environment.
• High degree of confidentiality.
• Ability to multitask

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than October 21, 2022.

While we appreciate all applications, only shortlisted candidates will be contacted.

Records Officer (Kingston, Jamaica) - Financial Services Commission

 About the FSC:

The Financial Services Commission (FSC) is an Integrated Financial Services regulator. Our mission is to regulate and supervise the Securities, Insurance and and Private Pensions industries for the protection of their users thereby enhancing public confidence through the efforts of a competent workforce.

We are seeking individuals who are self-directed, results-oriented, and have a passion for providing excellent service.

The FSC has an immediate opening for the position of Records Officer (Contract).

Position Summary:

The Records Officer is responsible for assisting in developing and administering the records management system which means the operational, accountability and regulatory needs of the FSC. The Job Holder is responsible for ensuring timely and efficient internal file distribution, as well as accurate logging and dispatching of incoming and outgoing mail. In addition, he/she makes recommendations for needed changes to the records management/distribution policies and procedures.

Key Responsibilities:

• Plan and organize the execution of the assigned tasks
• Assist with the development and maintenance of an inventory of FSC's records
• Assist with the development of a centralized Records Management Program
• Assist with the development of retention schedules
• Assist with the development and preparation of a basic Procedure Manual for the FSC's Records
• Assesses and determine weaknesses in the data administration systems and make the necessary recommendations for improvement
• Assist with overseeing the disposition of records
• Maintain all files placed in the custody of the Records Department by preparing, inspecting and enclosing files to ensure that all records are in a satisfactory physical condition
• Assist in maintaining the Subject File Classification and Electronic Records Management Systems by recording and tracking all files on the system
• Perform Records Retrieval Services
• Ensure the timely and accurate logging and dispatch of incoming and outgoing mail by processing (opening, sorting, numbering, recording and date stamping) correspondence (except personal and confidential) and dispatching outgoing mail
• Identify semi-active and inactive records and assist with their preparation for transfer to inactive storage
• Monitor the creation/handling of records that are outside the physical custody of the Record Department

Education, Knowledge and Skills:

• Associate degree/diploma in Library Studies, Business Administration or Information Management
• The requires at least two (2) years relevant work experience in a comparable position and business/work environment
• Certification in Records Management will be an asset

To apply for this position, please submit an application letter and resume via email to: recruitment@fscjamaica.org

Attn: The Human Resources Department

Deadline: August 19, 2022.

While we thank all persons for their interest, only shortlisted applicants will be contacted.

Customer Service Rep., etc (Kingston, Portmore, etc - Jamaica) - Worldnet Microfinance Ltd.

Worldnet Microfinance Limited invites applicants for the following positions:

Collections Officer

• Associate Degree in Business Administration or equivalent.
• At least three (3) years' working experience as a Collection Officer.
• Ability to work under pressure.
• Excellent analytical and organization skills.
• Excellent creativity and problem solving skills.
• Highly proactive and flexible work attitude.
• Excellent oral and written communication skills.
• A keen eye for details.

Customer Service Representative

For its: Head Office (Molynes)/Lyndhurst/Spanish Town/Portmore/Mandeville/Christiana/Montego Bay/Sav-La-Mar Branches.

• At least five (5) CSEC/CAPE (Must include Math and English)
• At least three (3) years' working experience as a Customer Service Representative.
• Good oral and written communication skills.
• Ability to manage a front desk.
• Be able to exercise good work ethics and professionalism.
• Be highly motivated and performance driven.
• Be able to work on your own initiative and under pressure.
• Must be able to communicate well both orally and in writing.

Interested persons should submit a cover letter and an update resume to Email Address: 

hrd@worldnet.com.jm

Attention: Human Resource Department

Deadline: July 1, 2022

Only short listed applicants will be contacted.

Manager, Risk and Compliance (Kingston, Jamaica) - First Heritage Co-operative Credit Union Limited

First Heritage Co-operative Credit Union Limited

Solid Past. Secure Future

Manager, Risk and Compliance

First Heritage Co-operative Credit Union Limited invites applications for the position of Manager - Risk and Compliance.

Core Responsibility

Function as the Nominated Officer for the organization in accordance with relevant statutes and B.O.J. Guidance notes.

• Lead the Risk and Compliance team to ensure the organization is compliant with its AML/C.F.T. obligations.
• Utilize the organization's Enterprise Risk Management (ERM) framework to assess and ensure adequate treatment of identified risks.
• Build and implement risk management frameworks to manage risks relating to Fraud, Business Continuity and Data Protection.

Qualification and Experience

• Master's Degree in Finance, Economics, General Management or any other relevant discipline.
• Formal training in Compliance and/or Risk Management.
• Minimum of three (3) years' experience in a similar role.

Required Skills and Specialized Techniques

• Knowledge of risk management tools and analysis.
• Familiarity with software testing and documenting manuals.
• Excellent time-management skills and a high level of initiative.
• Strong analytical, decision-making and problem solving skills.

Interested candidates who meet the above criteria are asked to submit an application to the General Manager, Human Resource Development at: hrd@fhccu.com by May 23, 2022.

Loans Officer - SME (Kingston, Jamaica) - Microfinance Company

 Microfinance Company invites suitable qualified applicants for the position of:

Loans Officer - SME (Kingston)

Job Purpose

The Loans Officer - SME will be responsible for underwriting mainly SME loans to include tasks such as; risk analysis, and negotiation. The incumbent will also be required to interface directly with clients or in partnership with a business Development Officer throughout the credit decision making process.

• Preparing loan applications mainly for business loans while ensuring that applications submitted for approval are of a high analytical standard.
• Conducting financial analysis with sound credit lending practices as well as, accuracy of content and any other pertinent information that is available.
• Conducting risk assessment in order to assign appropriate risk rating to customers based on information that is available.
• Analyzing non-performing loan accounts and make appropriate recommendations for restructuring and improved management.
• Verifying audited financial statements and other accounting records in other to obtain information regarding the financial health of clients being serviced.
• Liaise internally with Operations/Business Development and Marketing/Collections personnel, as required, to resolve issues and to facilitate prompt and efficient loan processing for clients.

Qualification, Experience and Attributes:

• A Diploma or first degree in Business Administration or Marketing (completed).
• A minimum of two (2) years' experience in Sales/Lending.
• Must be target oriented with a drive to succeed in the microfinance industry.
• Build and maintain relationships, generate prospects and convert to sales.
• Proficiency in the use of relevant computer applications.
• Excellent presentation, oral and written communication skills.
• Good problem-solving skills and tenacity, Excellent interpersonal skills.

All applications should be submitted via email at: jamaicafinacejobs@gmail.com by May 13, 2022.

We thank everyone for their interest in these positions, however, only shortlisted applicants will be contacted. 

Operations Officer, Accounts Payables Clerk (Kingston, Jamaica)

A leading financial company with branches island-wide invites applications from Kingston for the following positions:

Operations Officer

• First degree in Management Studies or equivalent.
• At least two (2) years' experience in a similar capacity.
• Responsible for efficient operations of branches and provides guidance and directions to Branch Supervisors/Managers.
• Monitor and track branches' revenue - develop and implement incentive strategies  to increase sales.
• Conducts periodic branch inspections re-maintenance to include buildings, internal equipment, signage.
• Implement Safety and Security procedures.
• Experience in the Cambio and Remittance industry an asset.
• Valid Driver's License.

Accounts Payables Clerk

• AAT discipline or First Degree in Finance and Banking.
• At least two to three (2-3) years' experience.
• Knowledge of accounting software Great Plains an asset.
• Proficient in Payroll administration and filling of statutory taxes to include SO1 and SO2.
• Preparation of Journal Entries and assists with reconciliation of assigned bank accounts.

Requirements:

• Excellent oral and written communication skills 100%.
• Customer Service deliverables 100%.
• Ability to work on your own initiative.
• Highly developed organizational and planning skills.

Interested persons who meet the specified requirements are invited to submit

applications to: primejobposting@gmail.com no later than Friday, April 29, 2022.

Candidates must specify the position applying for in the subject line.

Loan Officer (Montego Bay, St. James) - AIM Financial Corporation Ltd.

 AIM Financial is one of Jamaica's leading micro-finance institutions with over 15 years of experience. With nine (9) branches islandwide, we attribute our success to the loyalty of our team members in fostering worthwhile relationships with our committed customers.

Job Summary

We are seeking outstanding candidates with micro-finance experience who wish to help us to enhance our service standard by assisting qualified applicants to obtain the financial assistance they deserve.

Loan Officer - Montego Bay

Key Responsibilities:

• Being an ambassador for AIM Financial
• Excellent communication skills both verbal and written
• Ability to quickly analyze high volumes of data and trends
• Assess and address irregularities
• Willingness to provide the ultimate customer service experience
• Ability to multitask efficiently
• Provide timely feedback in accordance with our customer service standard
• Provide timely reports as required
• Promote and cross-sell the company's products, specials and rewards
• Engage in activities geared towards building our customer base

Qualifications:

• Micro-finance experience a must
• At least two (2) years proven working experience as a Loan Officer (must)
• An effective and engaging communicator 
• High energy level and persuasion skills
• Ability to meet, maintain and exceed targets assigned
• Bachelor's degree in Business or related field

Please submit application letters with detailed resumes by March 31, 2022 to hrjobapp19@gmail.com 

Subject - LOANS OFFICER - MONTEGO BAY

Thank you for your application. Please note that only shortlisted applicants will be contacted. 

Loan Officer (Kingston, Jamaica) - AIM Financial Corporation Limited

 Description

AIM Financial is one of Jamaica's leading micro-finance institutions with over 15 years of experience. With nine (9) branches island-wide, we attribute our success to the loyalty of our team members in fostering worthwhile relationships with our committed customers.

Job Summary

We are seeking outstanding candidates with microfinance experience who wish to help us to enhance our service standard by assisting qualified applicants to obtain the financial assistance  they deserve.

                     Loan Officer - Kingston 

Key Responsibilities:

• Being an Ambassador for AIM Financial
• Excellent communication skills (verbal and written)
• Ability to quickly analyze high volumes of data and trends
• Assess and address irregularities
• Willingness to provide the ultimate customer service experience
• Ability to multitask efficiently
• Provide timely feedback in accordance with our customer service standards
• Provide timely reports as required
• Promote and cross-sell the company's products, specials and rewards
• Initiate and engage in activities geared towards building our customer base

Qualifications:

• Micro-finance experience ( a must)
• At least two (2) years proven working experience as a Loan Officer (a must)
• An effective and engaging communicator
• High energy level and persuasive skills
• Ability to meet, maintain and exceed targets assigned
• Bachelor's degree in Business or related field

Please submit applications with detailed resumes by December 31, 2021.

Email: hrjobapp19@gmail.com

Subject - LOAN OFFICER - KGN

Thank you for your application. Please note that only shortlisted applicants will be contacted.