Command Center Agents (Kingston, Jamaica) - KingAlarm Systems

Duties/Responsibilities:

Alarm Monitoring:

• Monitor incoming alarms from various security systems and devices
• Quickly and accurately assess the nature and severity of alarms
• Actively engage with clients for relevant authorities to verify alarms and gather additional information

Dispatch Operations:

• Efficiently dispatch mobile response units to alarm locations based on the assessment of the situation
• Coordinate and communicate with mobile units, ensuring timely and appropriate response to alarms
• Maintain a log of all dispatch activities, including alarm details, response, and outcomes

Qualifications:

• Four (4) CXC subjects
• Call center experience is a plus

Please note interested persons should send applications to: vacancy@kingalarmgroup.com

Command Centre Agent (Kingston, Jamaica) - KingAlarm Systems

 Jamaica's premier security company is seeking applicants to fill the position of:

Command Centre Agent

Applicants should possess the following competencies and qualifications:

• Minimum of two (2) years experience working in a supervisory position
• Minimum of five (5) CXC and/or CSEC subjects including English
• Ability to work on own initiative
• Must have strong customer service skills
• Good oral and written communications skills
• Must be willing to work irregular hours, weekends and on public holidays
• Very organized, assertive, decisive and patient
• Ability to work in a high paced and high stressed environment
• Very disciplined and well groomed
• Knowledge of SIMS Central Monitoring Software would be an asset, as well as previous experience working in a Command Centre
• Must have a clean police record and willing to authorize company to extensive background investigations

Interested applicants should submit applications to: 

The Human Resources Manager

KingAlarm Systems Limited

1 Caledonia Avenue, Kingston 5.

Email: jobs@kingalarmgroup.com