Help Desk Assistant (Kingston, Jamaica) - Early Childhood Commission

The Early Childhood Commission (ECC), an agency of the Ministry of Education, Youth and Information with responsibility to regulate the operation of early childhood institutions, is seeking to identify highly motivated and dynamic individuals to fill the following post:

Help Desk Assistant  (MIS/IT 1)

Reporting to the Manager, Information Technology, the Help Desk Assistant is responsible for providing user friendly and efficient support to users of the Early Childhood Commission's (ECC's) information technology systems by receiving, logging and resolving problems or referring problems for resolutions. The Help Desk Assistant is also responsible for assisting with basic maintenance work on the information technology system.

Key Responsibilities:

• Receives telephone and email support requests and log them on the Help Desk Call logging system
• Addresses and resolves problems and requests for support; refers unresolved matters to an appropriate member of the information technology staff or to the Manager, Information Technology, if necessary 
• Prepares periodic reports on user problems 
• Prepares a weekly 
• /monthly analysis and summary of calls received
• Provides basic support for office productivity applications such as Microsoft Windows, Word,  email and other software 
• Provides basic support for the hardware, peripherals and network access as assigned 
• Assists with daily system backup and safe storage of files as directed 
• Provides basic administration of computer accounts and passwords 

Minimum Requirements:

• Diploma in Computer Science 
• /Information Systems or related discipline 
• At least one (1) year experience in Holiness/deskside or other IT environment 

Remuneration: Salary scale: $720,107.00 - $855,981.00 per annum, and any other allowances attached to the post.

Written application letters along with detailed Curriculum Vitae should be submitted no later than Friday, November 22, 2019 to:

Manager, Human Resources and Administration 

Early Childhood Commission 

Shops 45-49 Kingston Mall, 

8-10 Ocean Boulevard,

Kingston

or email: application@ecc.gov.jm 

We thank all applicants for their interest, however only shortlisted candidates will be contacted.

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