Customer Service Standards Specialist, etc. (Kingston, Jamaica) - National Land Agency

Applications are invited from suitably qualified candidates to fill the following vacancies within the Business Services Division, National Land Agency.

Manager, Customer Service

The successful candidate will report to the Senior Director, Business Services.

Job Purpose

• Provide front office and customer support for all customers of NLA at the Agency's locations by effectively managing the operations of the customer service point
• Provide general direction for staff of Customer Service Points and directly supervise customer service supervisors
• Implement customer service standards for both internal and external customers that must be specific, measurable, agreed, realistic and time-based (SMART)
• Focus on all aspects of Customer Satisfaction, Customer Service Training and Customer Care

Minimum Required Education and Experience:

• Bachelor's degree in Management Studies, Business Administration or a related field
• Five (5) years related work experience; three (3) of which should be at managerial level
• Certificate in Supervisory Management
• Customer service training

Business Development Officer

Successful candidate reports to the Manager, Business Services.

Job Purpose

• Provide the Agency with effective business strategies which will ensure maximization of its revenue
• Build market position by locating, developing, defining, negotiating and closing business relationships

Minimum Required Qualifications and Experience

• Bachelor's degree in Marketing, Finance, Accounting or related field
• Three (3) years experience working in a business services environment

Customer Service Standards Specialist

Successful candidate reports to the Manager, Customer Service.

Job Purpose

• Evaluate and Audit service delivery and quality standards of the work of customer service, call centre service and mapping officers engaged in providing information on products and services in a timely manner

Minimum Required Qualifications and Experience

• Undergraduate degree in Business Administration or related field
• Certificate in Supervisory Management 
• Three (3) years experience at a supervisory level in a customer service or sales environment (experience in quality monitoring and in e-commerce or call centre environment preferred)

Public Relations Officer

Reports to the Manager, Marketing and Public Relations.

Job Purpose

To monitor publicity and conduct research to find out the concerns and expectations of the organization's stakeholders, and analyze and report on the findings to management.

Minimum Required Qualifications and Experience

• Undergraduate degree in Mass Communications, Journalism or equivalent qualifications from a recognized tertiary institution
• A minimum of three (3) years working experience in communications, public or media relations and/or marketing

Assets:

• Certificate in graphic design
• Working knowledge of media landscape in Jamaica

Detailed information about the posts can be accessed via the Agency's website www.nla.gov.jm.

A letter of application accompanied by résumé should be submitted no later than Tuesday, April 14, 2020 to:

The Director, Transition Management

National Land Agency

8 Ardenne Road,

Kingston 10.

We appreciate all responses but only shortlisted applicants will be contacted.