Customer Service/Technical Support Agent (Manchester, Jamaica) - BravoTech IT Support Limited

JOB DESCRIPTION

Its an exciting time at Bravo and we are in search for an exceptional member of Level 1 Support. As the most innovative platform serving the pawn industry, we're proud of our leading point-of-sale software, integrated  E-Commerce channels, and mobile applications. At the same time, were rapidly growing and evolving our strategy with the expansion of new features and new territories.

Are you a passionate individual with high energy, curiosity, and a great work ethic? Are you overflowing with positive energy and a desire to solve problems? As a member of Bravos Customer Service Team, you will be responsible for helping our clients solve issues they come across as well as to learn how to better use our system.

What you will be responsible for:

• Answering phone calls, emails and tickets to ensure incredible Customer Service
• Digging in, learning and troubleshooting the depths the Bravo system
• Excellent Customer Service and being empathetic to customer needs and concerns
• Training Customers on current Bravo functionality as well as new features
• Documenting new solutions to share with the team as well as our clients
• Taking on side projects to expand your opportunities and grow your knowledge of Bravo
• Take direction to better serve yourself, customer, company and team

Position Competencies:

• Set and ready to work at the time scheduled
• Be coach able and have the ability to adjust to Bravos changing environment
• Positively Communicate and build working relationships with teammates 
• Top candidates will have 
• Experience in customer service 
• SaaS or software company experience a plus 
• Zendesk.com experience a plus
• Detail oriented and organized to achieve and drive results 
• Math skills are a plus
• Efficient and self-motivated  

Bravo offers you:

• Positive Company Culture; Hard-working, enthusiastic, and lively group. 
• Volunteer Opportunities; Build a house or serve some food. 
• Health Benefits “ We want you to live a long and prosperous life.
• Paid Holidays “ Sorry, you will have to deal with the in-laws!
• Growth Opportunities “ The sky is the limit.

Qualifications:
Requirements:

• Bachelors degree in Information Systems or other related discipline
• Letter of recommendation from the following: 

1. Last employer
2. Justice of the Peace
3. College Professor
4. Police Officer (Inspector rank or higher)
5. High School Principal
6. Minister of Religion

The selected candidate will be required to provide a basic health report from a medical doctor.

Deadline: June 30 2020

Apply to:
The Manager
BravoTech IT Support Limited,
Mandeville, Manchester.
Email cover letter and résumé to: clovis@buya.com