Technical Support Agent (Kingston, Jamaica) - Conduent

 

Our Associates are the first point of contact in providing accurate, detailed solutions to customers’ technical issues.

Technical Support Agents needed in Kingston to work on a 24HR Campaign.

Technical Support Representative (Kingston, Jamaica) - Fusion BPO Services Limited

Begin your career at Fusion CX as a Technical Support Representative. We are looking persons who are excited about researching, diagnosing, troubleshooting and identifying solutions to resolve issue.

Technical Support Representative

Technical Support Specialist (Kingston, Jamaica) - Concentrix Jamaica

 

Seeking an articulate and self motivated Tech Support Specialist with experience in Telecommunications to join the Concentrix Family..

Technical Support Officer (Kingston, Jamaica) - Jamaica Agricultural Commodities Regulatory Authority (JACRA)

The Jamaica Agricultural Commodities Regulatory Authority (JACRA) is a statutory body established under the JACRA Act 2017, and is mandated to provide the regulatory framework for the growing processing, grading and trading of Jamaica's coffee, cocoa and spices industries. JACRA is inviting suitably qualified persons to fill the position of Technical Support Officer.

Job Purpose

Are you passionate about ensuring a secure and efficient computing environment? Join our team at JACRA as a Technical Support Officer, working under the guidance of the Senior IT Specialist/Technical Information Officer. In this role, you will play a vital part in maintaining a robust computing and network environment to support JACRA staff in achieving organizational objectives.

Key Responsibilities:

• Conduct interviews and site inspections to understand user requirements and infrastructural needs
• Determine and recommend appropriate network infrastructure, computer hardware, software and peripherals
• Ensure servers and network systems are performing at optimal levels
• Install and configure hardware and software, addressing any issues promptly 
• Implement measures to minimize security breaches and conduct risk analysis and periodic reviews
• Diagnose and correct hardware problems, ensuring full recovery from breaches or disasters
• Establish telecommunication links as scheduled

Qualifications and Experience:

• Bachelor of Science degree in Computer Science or related field
• At least five (5) years in a networking environment

Skills and Competencies:

• Strong problem-solving skills and the ability to diagnose and resolve technical issues
• Excellent communication skills for conducting interviews and collaborating with staff
• In-depth knowledge of network infrastructure, computer hardware, software and security protocols
• Ability to conduct risk analysis and implement preventive measures

If you are ready to contribute to the success of JACRA by maintaining a secure and efficient computing and networking environment, we invite you to send your resume to hrresume991@gmail.com no later than Monday, February 5, 2024.

Join us in supporting our team to achieve organizational objectives through cutting-edge technical solutions.

Customer Service, Chat, Technical Support, Sales Agents (Kingston, Jamaica) - Advantage Communications

Spring into the new year with a new job. Get a head start. Over 200 positions available. Apply Now!

Apply via our website at: www.advantagecall.com
Go to the Career section.

Get a head start!
https://advantage.hiringplatform.com/138284-aci-csr-tsr-chat-sales-roles/520999-incomplete-application/en

We are still hiring!

We are looking for:-

• Customer Service Reps
• Technical Support Reps
• Chat Reps
• Outbound Sales Reps
• Collection & Retention Reps
• Luxury Brand Ambassadors

We welcome you to invite your friends or family who may also be looking for work.

We can't wait to meet you!

Please contact us if you need additional information here: (876) 960-5537.

Qualifications:

• Five (5) CXC/CSEC subjects inclusive of Math and English

Or

• Customer Service work experience

Or

• BPO certification

Take Advantage of amazing benefits such as -

• Full time hours
• Medical, dental and vision
• Performance incentives
• Real-time rewards
• Career growth opportunities

Email: aci.knja.recruiting@advantagecall.com 

Technical Support Agent (Portmore, St. Catherine, Jamaica) - Ibex Global Jamaica

 Overview

Our Repair Agent plays a key role in the growth of our organization, by serving as a front-line consultant in a Technical support capacity. They act as consultants recommending long term solutions to our customers. Their number one goal is to provide an award winning customer experience that increases brand loyalty. Successful agents get it right the first time, reducing the need for repeat calls or escalations. An outgoing personality, whatever it takes attitude and a willingness to help are key for success.

Responsibilities

• Answer customer requests or inquiries concerning services and products and address problem areas.
• Troubleshoot and resolve customer impacting issues surrounding their landline/internet and issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, and provisioning.
• Utilize operational systems to troubleshoot and give step by step processes to assist customers whose services are not working properly (ex. No dial tone/No internet)
• Continually maintain working knowledge of all company products, services and promotions (Product upgrade etc.)
• Utilize various systems and tools to initiate to assist and service customers.
• Handle less routine & repetitive matters and more complex troubleshooting scenarios.
• Make recommendations according to customer's needs.
• Identify, track & trend issues to assist in root cause elimination.
• May support emerging technologies until matured or until tools & technology enable mainstream support.
• Resolve issues resulting from direct inbound customer calls, transferred callers including calls from other CSAs, trouble tickets or escalations.

Qualifications

Required Skills and Abilities

Communication Skills

• Must have the ability to demonstrate clear and polite written and oral communication.
• Ability to type 30 words per minute with few grammatical errors.
• Ability to navigate the internet and email.

Technical Skills

• Must have general computer skills and experience/knowledge.
• Must be tech savvy with Computer Networking (Windows, IOS/Mac etc.)
• Experience/knowledge of software and hardware devices (Wifi Devices such as Modem/Routers)

Customer Focus and Interaction Skills

• Must be Customer Oriented and very Understanding
• Take responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
• Friendly and upbeat style.
• Display helpfulness.
• Add Empathy and ability to deliver bad news
• Ability to set expectations and deliver information in a positive and articulate way.
• Must display a high level of Patience
• Excellent Conversational Skills
• Ability to handle irate customers effectively.
• Strong Analytical Skills

Problem-Solving Skills

• Investigate and take action to meet customer’s needs.
• Must be able to exercise critical and analytical skills.
• Solve routine problems effectively, gathering the information necessary from the customer.
• Apply systematic approach to solving problems.

Qualifications

• Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
• Minimum 6 months Customer Service Experience is required
• Minimum 3 months Technical Support Experience would be a plus.

APPLY NOW

Walk-in Interviews Technical Support (Kingston, Jamaica) - Startek Jamaica

 

Walk-in Interviews - Technical Support (Telecommunications)

Requirements:

• Minimum of three (3) CXC subjects / City & Guilds certification in Mathematics, English Language and I.T.
• Call centre/ customer service/BPO certification
• Experience in telecommunication would be an asset
• Valid TRN and NIS card
• Valid government identification
• Proof of qualifications
• An active commercial bank account
• Ability to pass a police record and drug test

Location: 76 Half Way Tree Road, Kingston.

Technical Support Associate - Kingston, Jamaica - Conduent

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents.  Learn more at Conduent.com

Job Description - Technical Support Associate (DAYTIME AND OVERNIGHT SHIFT)

Our employees enjoy:

• Compensation package inclusive of base plus incentive
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology

TECHNICAL SUPPORT ASSOCIATE (DAYTIME AND OVERNIGHT SHIFT)

Duties & Responsibilities:

• Respond to customer inquiries
• Provide exceptional service and support to customers during each interaction.
• Adhere to all company and quality guidelines regarding the delivery of service and support to customers.
• Escalate problematic customer issues to management according to standard operating procedures.
• Properly document each customer interaction according to company standard operating procedures.
• Act with the highest levels of integrity and professionalism in each customer interaction.

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Responsibilities

• Ensures calls are resolved in a timely manner.
• Maintains the highest standard of quality and guarantees customer satisfaction on every chat
• Provides product solutions.
• All other duties as assigned

The ideal candidate should possess the following:

• Valid ID
• NIS
• TRN
• Birth Certificate
• Three (3) or more CXCs including English Language.
• Typing speed of 25 wpm
• Experience in a technical support and/or desk top support role is a plus.
• Strong technical background (Computer technology and troubleshooting).
• Ability to work any shift within a 24 hour time period including weekends and public holidays
• Ability to multitask.
• Must reside in Kingston or St Catherine

INTERESTED APPLICANTS MUST: *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen*** 

 Applicants must be 18 years or older and  possess a government issued photo ID, NIS, TRN, birth certificate and proof of qualifications and will be required to return a clean police record - company paid.

Email résumés stating job title in email subject line to: conduentjobsja@conduent.com

Technical Support Agent (Kingston, Jamaica) - Concentrix Jamaica

Seeking an articulate and self motivated Tech Support Specialist with experience in Telecommunications to join the Concentrix Family..

NOW HIRING!! Trusted Technical Advisors with/without Telecommunication Tech support experience who can transfer the passion they have for our products to our customers matching their specific needs and requirements. The Advocate is driven to explore and deliver creative and high-impact solutions in a professional manner to enhance the customer’s experience.

Desired Characteristics

• Resourceful
• Empathetic
• Critical Thinker

Requirements

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• Must be able to handle more than 3 tools at a time
• Excellent verbal and written communication skills
• Excellent relationship building and rebuttal skills
• Must have the flexibility to work at home if needed
• Must be at least 18 years old
• Ability to type a minimum of 26wpm with a 90% accuracy
• Candidates must be able to demonstrate strong active listening skills, ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems.
• Familiarity with resolving mobile and wireless technology challenges
• Flexibility to work any shift within a 24-hour period, including day and/or night hours & weekends including holidays...
• Internet speed 20 mps download and 10 mps upload
• Must be flexible to work onsite or from home.

Additional Company Requirements (If successful):
· On condition of employment you will be required to present:

• Updated resume
• 2 passport size photos
• Educational qualifications
• Valid Government-issued photo identification
• TRN & NIS cards
• Police Record Certificate

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Lunch subsidy
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Brush up on your typing skills at typingtest.com

Follow us on Facebook and Instagram. #differentbydesign.

WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..

Email applications to: jm.talent@concentrix.com

FAWUD NUH!!!

Walk-in Interviews Technical Support Jobs (Conduent) - Kingston, Jamaica

We are currently hiring Technical Support (Chat) Kingston for our overnight shift. We have Walk In Interviews every Monday, Tuesday, Wednesday and Thursday starting at 10AM- 2PM. Please use a computer/laptop/desktop to complete our online application here

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology

TECHNICAL SUPPORT ASSOCIATE

We are currently hiring Technical Support (Chat) Kingston for our overnight shift.The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers. We have Walk In Interviews every Monday, Tuesday, Wednesday and Thursday starting at 10AM- 2PM.

Please use a computer/laptop/desktop to complete our online application here
The ideal candidate should possess the following and also take with them:

• Valid ID
• NIS
• TRN
• Birth Certificate
• 3 or more CXCs including English Language.
• Typing speed of 25 wpm
• Experience in a technical support and/or desk top support role is a plus.
• Strong technical background (Computer technology and troubleshooting).
• Ability to work OVERNIGHT Shifts in a call center environment.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Must reside in Kingston or St Catherine
• Documents MUST be photocopied

INTERESTED APPLICANTS MUST: 

 *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email: conduentjobsja@conduent.com

Registry Clerk, Admin Assistant, etc (Montego Bay, St. James) - Western Regional Health Authority (WRHA)

The Western Regional Health Authority, a statutory body under the Ministry of Health and Wellness with responsibility for the management and operation of Public Health Services within the parishes of St. James, Hanover, Trelawny and Westmoreland, invites applications from qualified professionals for the following positions listed below:

Regional Office

1. Technical Support Officer - (MIS/IT 3)

Qualifications and Experience:

• Bachelor of Science degree in Computer Science, Information Technology or equivalent from a recognized tertiary institution
• Two (2) years experience in related field

Or

• Associate degree in Computer Studies or equivalent from a recognized tertiary institution
• Four (4) years experience in related field

2. Administrative Assistant

Qualifications and Experience:

• Diploma in Business Administration or a related field
• At least two (2) years experience in a similar post

3. Registry Clerk (PIDG/RIM 2)

Qualifications and Experience:

• Four (4) CXC subjects including Mathematics and English
• Excellent skills in the use of Microsoft Office Suite applications particularly Word and Excel

Send applications accompanied by resumes to: 

The Director

Human Resource and Industrial Relations

Western Regional Health Authority 

Lot 31b, Fairview Shopping Centre

P.O. Box 900, Montego Bay,

St. James, or 

Email: jobs@wrha.gov.jm

NB: Further information on these positions may be obtained from the Western Regional Health Authority website at http://www.wrha.gov.jm

Please note that only shortlisted applicants will be contacted.

 

Technical Support/Customer Service Agent (Kingston) - Itelbpo Smart Solutions

 We are looking for persons to join our itel family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

Fundamental Skills

• Education: Preferred passes in Maths and English at CSEC or equivalent level
• Technical background
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Kingston and surrounding areas.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance, Lunch benefits ,Free transportation, Free Wi-Fi, Beautiful location, cafeteria onsite, Chill room, friendly staff and a fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

APPLY TO ITELBPO

Technical Support Agent (Montego Bay) - Teleperformance

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

We are currently hiring outgoing individuals who are eager for success to join our Technical Support and Repair team in Montego Bay. 

In this role you will be required to:                             

• Provide excellent customer service at all times with customers on Inbound calls & when you are required to call the customer back.
• Provide troubleshooting support and follow up on customer inquiries in a timely manner
• Instructs, explains and provides solutions to customers regarding their internet
• Enters data from customers into various software programs
• Problem solve to help customers resolve issues on first call
• Appropriately communicate with upset customers to resolve their inquiries
• Promote and offer products and services by consulting, gathering information, and evaluating customer needs
• Exercise retention efforts when appropriate
• Multitask, toggle between multiple windows and input data on various systems while making your customer priority #1.

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program and other excellent career advancement opportunities
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 

Our ideal candidate should:

• Possess a valid ID (National ID, Passport or Drivers’ License)
• Be 18 years or older
• Certification in Information Technology is an asset
• Be computer literate- you must be able to navigate a computer and type at least 20 WPM
• Be outgoing with excellent telephone communication skills

This position is located at our Montego Bay location at 1 Mangrove Way, Freeport.

Email résumé to: mbjrecruiting@teleperformance.com

Technical Support/Customer Service Agents (Kingston) - ItelBPO Smart Solutions

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment? 
• Are you people-focused and willing to give helpful service? 

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English 
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

 YOUR TIME...OUR TIME

This is a full-time career with growth potentials. 

Flexibility is key as this roles operates days, nights, holidays and weekends. 

Joining the itel family, you will experience ....Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.

• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary 
• Health and Life Insurance 
• Lunch benefits 
• Free transportation
•  Free Wi-Fi
• Beautiful location,
•  cafeteria onsite, 
• Chill room, 
• friendly staff
• A fun environment! 

We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

APPLY ONLINE

Customer Service/Technical Support Agent (Manchester, Jamaica) - BravoTech IT Support Limited

JOB DESCRIPTION

Its an exciting time at Bravo and we are in search for an exceptional member of Level 1 Support. As the most innovative platform serving the pawn industry, we're proud of our leading point-of-sale software, integrated  E-Commerce channels, and mobile applications. At the same time, were rapidly growing and evolving our strategy with the expansion of new features and new territories.

Are you a passionate individual with high energy, curiosity, and a great work ethic? Are you overflowing with positive energy and a desire to solve problems? As a member of Bravos Customer Service Team, you will be responsible for helping our clients solve issues they come across as well as to learn how to better use our system.

What you will be responsible for:

• Answering phone calls, emails and tickets to ensure incredible Customer Service
• Digging in, learning and troubleshooting the depths the Bravo system
• Excellent Customer Service and being empathetic to customer needs and concerns
• Training Customers on current Bravo functionality as well as new features
• Documenting new solutions to share with the team as well as our clients
• Taking on side projects to expand your opportunities and grow your knowledge of Bravo
• Take direction to better serve yourself, customer, company and team

Position Competencies:

• Set and ready to work at the time scheduled
• Be coach able and have the ability to adjust to Bravos changing environment
• Positively Communicate and build working relationships with teammates 
• Top candidates will have 
• Experience in customer service 
• SaaS or software company experience a plus 
• Zendesk.com experience a plus
• Detail oriented and organized to achieve and drive results 
• Math skills are a plus
• Efficient and self-motivated  

Bravo offers you:

• Positive Company Culture; Hard-working, enthusiastic, and lively group. 
• Volunteer Opportunities; Build a house or serve some food. 
• Health Benefits “ We want you to live a long and prosperous life.
• Paid Holidays “ Sorry, you will have to deal with the in-laws!
• Growth Opportunities “ The sky is the limit.

Qualifications:
Requirements:

• Bachelors degree in Information Systems or other related discipline
• Letter of recommendation from the following: 

1. Last employer
2. Justice of the Peace
3. College Professor
4. Police Officer (Inspector rank or higher)
5. High School Principal
6. Minister of Religion

The selected candidate will be required to provide a basic health report from a medical doctor.

Deadline: June 30 2020

Apply to:
The Manager
BravoTech IT Support Limited,
Mandeville, Manchester.
Email cover letter and résumé to: clovis@buya.com

Technical Support/Customer Service Agent (Kingston, Jamaica) - Itelbpo Smart Solutions

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment? 
• Are you people-focused and willing to give helpful service? 

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English 
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials. 
• Flexibility is key as this roles operates days, nights, holidays and weekends. 
• This position is most easily accessible for candidates in Kingston and surrounding areas. 

Joining the itel family, you will experience

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation Free Wi-Fi 
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! 

We respect our employees and strive to make our environment exciting and fun!

 #FunBeginsHere

APPLY ONLINE