We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Chat Agents!
Chat Specialists need to think fast to provide a personalized experience for each consumer based on their wants and needs. Agents are required have meaningful conversations that build trust and encourage action through unscripted conversations.
- Are you a cooperative and sympathetic listener?
- Are you able to type at 40 word per minute?
- Are you able to work between the hours of 11 a.m-11 p.m?
- Do you enjoy working in a customer service, team-oriented environment?
- Are you people-focused and willing to give helpful service?
FUNdamental Skills
- Education: Preferred passes in Maths and English at CSEC or equivalent level
- Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
- Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
- Minimum typing speed of 40 wpm
- Must be 18 years and older
- Must possess a valid Jamaican ID (Passport, National ID or Driver's License)
YOUR TIME...OUR TIME
- This is a full-time career with growth potentials.
- Flexibility is key as this roles operates days, nights, holidays and weekends.
- This position is most easily accessible for candidates in St. James and surrounding areas.
Joining the itel family, you will experience ....
- Paid Training- Monday through Friday, 8 am to 5 pm daily. Training will extend two weeks.
- Excellent training and supervisory support - to help you feel comfortable servicing our customers.
- Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
- Competitive Salary
- Health and Life Insurance
- Lunch benefits
- Free transportation
- Free Wi-Fi
- Beautiful location, cafeteria onsite, Chill room, friendly staff
- A fun environment! We respect our employees and strive to make our environment exciting and fun!
#FunBeginsHere
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