Career Fair | Sutherland Global (Kingston, Jamaica)

 

We're back at it again for another exciting round of hires!

Catch us at 76 Red Hills Road this Saturday, October 26, from 9 am - 2 pm!

Here's what you need to ensure your success:

• A minimum of three (3) CXC subjects inclusive of English Language. We also accept City and Guilds, inclusive of English A
• Your ID, TRN and NIS
• Proof of qualifications
• A resume and copies of all documents along with the originals

Don't miss our $500 USD signing bonus for successful hires to our Chat and SMS roles.
Sign up now! Link: bit.ly/sutherland-sessions 

#sutherlandjobs
#jamaicajobs
#careerfair
#SUTHERLAND

Chat Specialists (Kingston, Jamaica) - itel International (itel BPO)

 Chat Specialist - Kingston

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

POSITION PURPOSE: Providing great customer experience to our customers by keeping them engaged, responding to their interactions in a timely manner and ensuring that their issues are resolved. Each Specialist is responsible for having dynamic conversations that assist the consumer in their shopping process and result in the consumer wishing to do business with our customers. Conversations are not scripted. Specialists are required to think quickly to provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, research, improvise, and type quickly is a must. This is not a sales position; however, each Specialist is responsible for meeting monthly metrics to include quality, productivity and CSAT.

ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provides timely and accurate information on incoming/outgoing interactions
• Works closely with mentors, team leaders and management team to provide quality conversations to our customers and represent our clients in an effective and efficient manner.
• Provides timely feedback to the company regarding any concerns.
• Partners with management team to meet and exceed customer service expectations.
• Regular on-site attendance; strict adherence to the Attendance Policy.

COMPETENCIES:

• Great Verbal and Written Communication.
• Interpersonal Skills.
• Multi-tasking.
• Adaptability/Flexibility.
• Consistency/Reliability.
• Attention to Detail.
• Must articulate well
• Must be able to type 40 WPM

QUALIFICATIONS:

• Five (5) CXC to include English and a numerical subject
• Exception: 3 CXC minimum with previous BPO experience.
• Must be experienced at navigating website pages and quickly identifying information
• Must have effective written and oral communication skills
• Ability to multi-task and prioritize quickly
• Detail oriented and customer-focused
• Possess critical thinking skills
• Adaptable
• Career oriented and professional
• Prior BPO/or Customer Service Associate is a plus

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

APPLY TO ITEL

Customer Service Agent (Chat) - Montego Bay, Jamaica - Concentrix

Are you a fast and accurate typist?? If your answer is yes, then look no further!! Concentrix is seeking experienced typists to provide quality customer service with the Ultimate Coffee Experience. Apply today!!!!!!

Be a part of the winning team!! Get hired today!!

Here at Concentrix, we are offering you an opportunity to build your career with the World's leading Elite Coffee Brand..

Become a Premium Coffee Specialist!! Offering Awesome Customer Service to our Clients!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

Job Requirements:

• Managing high call and chat volume
• Ability to type a minimum of 60 wpm with 90% accuracy
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information
• Ability to type a minimum of 40 wpm with 90% accuracy
• Strive to always deliver first call resolution by setting the customers’ expectations
• Check that the customer understands the information given to them and that the customer feels their query is resolved
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• City and Guilds Mathematics and English accepted
• Minimum 6 month 1-year experience in the BPO industry
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail Orientated
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Must reside in Western Jamaica to be considered

WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Weekly lunch subsidy (After the Probationary Period has Ended)
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Email applications to: jm.talent@concentrix.com

Brush up on your typing skills at typingtest.com.

Follow us on Facebook and Instagram. #differentbydesign.

Advantage Communications Now Hiring Chat/Social Media Agents (Kingston, Jamaica)

Do you have previous experience as a Chat or Social Media Agent? If so, we want to hear from you. Advantage is currently hiring for a world renowed client! In this role, you will be responsible for responding to their guests requests via social media....how cool is that!

We are looking for applicants with previous social media experience in a professional setting. You must also have excellent spelling and grammar skills, and above average typing speeds. Interested in applying?  

Please click the link below to apply: https://advantage.hiringplatform.com/81590-aci-social-media-representative/258930-incomplete-application/en 

Chat Agents for Itelbpo Smart Solutions (Montego Bay, JM)

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Chat Agents! Chat Specialists need to think fast to provide a personalized experience for each consumer based on their wants and needs. Agents are required have meaningful conversations that build trust and encourage action through unscripted conversations. Are you a cooperative and sympathetic listener? Are you able to type at 40 word per minute? Are you able to work between the hours of 11a.m-11p.m? Do you enjoy working in a customer service, team-oriented environment? Are you people-focused and willing to give helpful service? 

FUNdamental Skills Education: 

• Preferred passes in Maths and English at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English 
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues 
• Minimum typing speed of 40 wpm 
• Must be 18 years and older 
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License) 

YOUR TIME...OUR TIME 

• This is a full-time career with growth potentials. 
• Flexibility is key as this roles operates days, nights, holidays and weekends. 
• This position is most easily accessible for candidates in St. James and surrounding areas. 

Joining the itel family, you will experience .... 

• Paid Training- Monday through Friday, 8am to 5pm daily. Training will extend two weeks. Excellent training and supervisory support - to help you feel comfortable servicing our customers. 
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position Competitive Salary 
• Health and Life Insurance 
• Lunch benefits 
• Free transportation 
• Free Wi-Fi 
• Beautiful location, cafeteria onsite, Chill room, friendly staff 
• A fun environment! We respect our employees and strive to make our environment exciting and fun! 

#FunBeginsHere

APPLY TO ITELBPO 

Work from Home Opportunity! Hinduja Global Solutions (TeamHGS)

 Chat and Phone Support (Work from Home) at Hinduja Global Solutions!

Minimum Requirements:

• 5 CSEC inclusive of English.
• Must be living in Kingston, Portmore or Spanish Town.
• Must have a desktop, laptop or tablet.
• Must have reliable internet.

Email resumes to javier.henry@teamhgs.com

Chat Agents (Montego Bay, St. James, Jamaica) - itelbpo Smart Solutions

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Chat Agents! 

Chat Specialists need to think fast to provide a personalized experience for each consumer based on their wants and needs. Agents are required have meaningful conversations that build trust and encourage action through unscripted conversations. 

• Are you a cooperative and sympathetic listener?
• Are you able to type at 40 word per minute?
• Are you able to work between the hours of 11 a.m-11 p.m?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 40 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training- Monday through Friday, 8 am to 5 pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

APPLY ONLINE

 

Chat Agents (Montego Bay, Jamaica) - Itelbpo Smart Solutions

DESCRIPTION

 Chat Specialists are required have meaningful conversations that build trust and encourage action through unscripted conversations.

 We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Chat Agents!

Chat Specialists need to think fast to provide a personalized experience for each consumer based on their wants and needs. Agents are required have meaningful conversations that build trust and encourage action through unscripted conversations.

• Are you a cooperative and sympathetic listener?
• Are you able to type at 40 word per minute?
• Are you able to work between the hours of 11a.m-11p.m?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

FUNdamental Skills:

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 40 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in St. James and surrounding areas.
Joining the itel family, you will experience:

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

Email résumé and cover letter to: jobs@itelbpo.com