Customer Service Representative (Kingston, Jamaica) - Hinduja Global Solutions (TeamHGS)

DESCRIPTION
CUSTOMER SERVICE REPRESENTATIVE

Position Summary                                     

• Should be responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

WHAT YOU’LL GET FROM US:

• Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.
• Investment in your development with paid training and ongoing education. Experience isn’t necessary – we’re best in-class in service and sales – we’ll share our secret sauce with you
• Insurance - Medical, Dental, Vision, Disability and Life Insurance plans
• Time off - Paid vacation
• Meals – We offer subsidized lunch and breakfast options
• Performance based incentives 

Roles and Responsibilities

• Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Resolves  customer questions / concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
• Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Manipulate systems and escalate issues to the appropriate personnel for final resolution.
• Participates in ongoing training in keeping with Client’s request and changing business strategies.
• Maintains call performance goals (i.e. AHT, quality and schedule adherence)
• Adheres to HGS’ policies and procedures.
• Maintains a positive attitude and support HGS’ Commitment to Excellence.
• Performs other duties as assigned. 

QUALIFICATIONS:

• CXC/ CAPE: At least 5  subjects including English A and Mathematics

Experience.

• At least 6 months Sales/Customer Service experience and; 
• At least 6 months BPO/Call Center experience
• Coachable. 

Success starts with those who quickly learn, apply and stick to our sales process.

Email: Monique.palmer@teamhgs.com / Simone.crewe@teamhgs.com