Customer Service Advisors (Kingston) - Concentrix

Description

Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service in a Technical environment, while providing the ultimate satisfaction to our customers.

CUSTOMER SERVICE ADVISOR

Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers? Then, we want YOU!!

Responsibilities include:

• Managing large amounts of incoming calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Handling customer complaints, provide appropriate solutions and alternatives
• Following-up to ensure resolution
• Keeping records of customer interactions
• Following communication procedures, guidelines and policies
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required

The candidate MUST:

•  Be able to work in any cultural environment
•  Possess excellent communication and organizational skills
•  Be reliable and honest
•  Be energy driven
•  Be Self-motivated
•  Demonstrate initiative and the ability to work independently within a diverse team environment
•  Possess a high level of integrity
•  Be flexible to work on any 24-hour shift assigned
•  Possess an excellent command of the English Language
•  Possess Technical experience
•  Have a minimum of one (1) year call centre experience

 Qualifications & Experience:

• A minimum of four (4) CXC passes, inclusive of English Language
• Ability to type a minimum of thirty-five (35) words per minute
• Possess strong verbal and written command of the English Language
• Minimum of one year (1) of experience in the BPO industry
• Must have technical experience.

All CNX team members benefit from:

• Competitive salary
• 100% Health and Life Insurance Premium
• Transportation service (conditions apply)
• Marriage & paternity leave
• Weekly lunch subsidy
• Chill room with modern games & lounge area to relax
• Free onsite Wi-Fi - all day, everyday
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Email applications to: jm.talent@concentrix.com