Description
Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service in a Technical environment, while providing the ultimate satisfaction to our customers.
CUSTOMER SERVICE ADVISOR
Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers? Then, we want YOU!!
Responsibilities include:
- Managing large amounts of incoming calls
- Identifying and assessing customers’ needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Handling customer complaints, provide appropriate solutions and alternatives
- Following-up to ensure resolution
- Keeping records of customer interactions
- Following communication procedures, guidelines and policies
- Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required
The candidate MUST:
- Be able to work in any cultural environment
- Possess excellent communication and organizational skills
- Be reliable and honest
- Be energy driven
- Be Self-motivated
- Demonstrate initiative and the ability to work independently within a diverse team environment
- Possess a high level of integrity
- Be flexible to work on any 24-hour shift assigned
- Possess an excellent command of the English Language
- Possess Technical experience
- Have a minimum of one (1) year call centre experience
Qualifications & Experience:
- A minimum of four (4) CXC passes, inclusive of English Language
- Ability to type a minimum of thirty-five (35) words per minute
- Possess strong verbal and written command of the English Language
- Minimum of one year (1) of experience in the BPO industry
- Must have technical experience.
All CNX team members benefit from:
- Competitive salary
- 100% Health and Life Insurance Premium
- Transportation service (conditions apply)
- Marriage & paternity leave
- Weekly lunch subsidy
- Chill room with modern games & lounge area to relax
- Free onsite Wi-Fi - all day, everyday
- CNX onsite nurse
- Paid referral program
- Career development & growth opportunities
- Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
- Wide list of reward and recognition programs
Email applications to: jm.talent@concentrix.com
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