Customer Service Advisor (Kingston, Jamaica) - Concentrix

 

Job Title:

Customer Service Advisor (Kingston- Fulltime)
Job Description

The Customer Service Agent position interfaces with customers via inbound calls. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time

Location: Kingston, Jamaica

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Monthly engagement activities

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• No BPO experience required, but is a plus
• At least 3 CXC subjects to include English Language and Mathematics
• Ability to work any 8 hours shift within 24 hours and on weekends
• A clean criminal background
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

APPLY TO CONCENTRIX

Security Guards (Kingston & Monteago Bay, Jamaica) - Concentrix Jamaica

 

We're hiring security in Jamaica! We have positions available in Kingston and Montego Bay. If you're interested, please send your CV to maria.alvarez@concentrix.com for Kingston or paola.zamora@concentrix.com for Montego Bay. Join our team and make a difference!

The Physical Security is responsible for overseeing and implementing physical security programs based on physical security standard, policies and procedures and services within the assigned site.

Job Description

• Prevent and identify vulnerabilities for the protection of personnel, assets and intangibles, ensure compliance with physical security standards and policies given by your management and maintain a high level of quality in service to our internal and external clients.
• Verify compliance with global security policies at the entrances to operational floors, guaranteeing that unauthorized elements are not entered, through inspection with a metal detector.
• Inspect operating floors/common areas in order to make reports that allow the identification of findings and infractions related to security policies.
• Submit reports related to non-compliance with regulations by staff, so that measures can be taken as appropriate.
• Contribute to internal/external audits by complying with the proper use of the reports/formats assigned for day-to-day tasks and sharing these when requested.
• Carry out identification and access request processes for new staff, replacements, modifications and withdrawals.
• Conduct Investigations through CCTV.
• Reinforce the proper use of the badge to all internal and external staff and always wear it in a visible place.
• Ensure the proper use of the Access card, for dialing in entrances and exits of our access systems, (do not allow dialing to other people, do not allow the loan of the card).
• Restrict the entry of unauthorized personnel to operational or restricted areas of the company.
• Cover the security positions that are necessary.
• Keep in order all documentation related to access of people, supplies, and company assets.
• All asset movements must have their exit order and must leave a safe copy for your archive and destination. You must verify that the authorized signatures are present and have the contact numbers on hand in case verification is necessary.
• Handle temporary passes according to security policy.
• Keep track of key loans. In deposit and format intended for this purpose
• At the end of the shift, all positions must be checked with a metal detector

Technical Support Specialist (Kingston, Jamaica) - Concentrix Jamaica

 

Seeking an articulate and self motivated Tech Support Specialist with experience in Telecommunications to join the Concentrix Family..

Customer Service Agent (Chat) - Montego Bay, Jamaica - Concentrix

Are you a fast and accurate typist?? If your answer is yes, then look no further!! Concentrix is seeking experienced typists to provide quality customer service with the Ultimate Coffee Experience. Apply today!!!!!!

Be a part of the winning team!! Get hired today!!

Here at Concentrix, we are offering you an opportunity to build your career with the World's leading Elite Coffee Brand..

Become a Premium Coffee Specialist!! Offering Awesome Customer Service to our Clients!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

Job Requirements:

• Managing high call and chat volume
• Ability to type a minimum of 60 wpm with 90% accuracy
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information
• Ability to type a minimum of 40 wpm with 90% accuracy
• Strive to always deliver first call resolution by setting the customers’ expectations
• Check that the customer understands the information given to them and that the customer feels their query is resolved
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• City and Guilds Mathematics and English accepted
• Minimum 6 month 1-year experience in the BPO industry
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail Orientated
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Must reside in Western Jamaica to be considered

WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Weekly lunch subsidy (After the Probationary Period has Ended)
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Email applications to: jm.talent@concentrix.com

Brush up on your typing skills at typingtest.com.

Follow us on Facebook and Instagram. #differentbydesign.

Technical Support Agent (Kingston, Jamaica) - Concentrix Jamaica

Seeking an articulate and self motivated Tech Support Specialist with experience in Telecommunications to join the Concentrix Family..

NOW HIRING!! Trusted Technical Advisors with/without Telecommunication Tech support experience who can transfer the passion they have for our products to our customers matching their specific needs and requirements. The Advocate is driven to explore and deliver creative and high-impact solutions in a professional manner to enhance the customer’s experience.

Desired Characteristics

• Resourceful
• Empathetic
• Critical Thinker

Requirements

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• Must be able to handle more than 3 tools at a time
• Excellent verbal and written communication skills
• Excellent relationship building and rebuttal skills
• Must have the flexibility to work at home if needed
• Must be at least 18 years old
• Ability to type a minimum of 26wpm with a 90% accuracy
• Candidates must be able to demonstrate strong active listening skills, ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems.
• Familiarity with resolving mobile and wireless technology challenges
• Flexibility to work any shift within a 24-hour period, including day and/or night hours & weekends including holidays...
• Internet speed 20 mps download and 10 mps upload
• Must be flexible to work onsite or from home.

Additional Company Requirements (If successful):
· On condition of employment you will be required to present:

• Updated resume
• 2 passport size photos
• Educational qualifications
• Valid Government-issued photo identification
• TRN & NIS cards
• Police Record Certificate

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Lunch subsidy
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Brush up on your typing skills at typingtest.com

Follow us on Facebook and Instagram. #differentbydesign.

WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..

Email applications to: jm.talent@concentrix.com

FAWUD NUH!!!

Customer Service - Voice (Kingston, Jamaica) - Concentrix

Are you a Coffee Enthusiast?? If your answer is yes, get ready for an Epic Experience! Concentrix is seeking an experienced Coffee Specialist to provide quality customer with the Ultimate Coffee Experience. Apply today!!!!!!

• Permanent
• Onsite
• USD 150 Sign-on Bonus!

Be a part of the winning team!! Get hired today!!!

Here at Concentrix, we are offering you an opportunity to build your career with the World's leading Elite Coffee Brand.

Become a Premium Coffee Specialist!! Offering Awesome Customer Service to our Clients!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

Job Requirements:

• Managing high call and chat volume
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information
• Strive to always deliver first call resolution by setting the customers’ expectations
• Check that the customer understands the information given to them and that the customer feels their query is resolved
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service.
• City and Guilds Mathematics and English accepted
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail Orientated
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 40 wpm with 90% accuracy
• Must reside in Western Jamaica to be considered

WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations..

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Weekly lunch subsidy (After the Probationary Period has Ended)
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Brush up on your typing skills at typingtest.com

Follow us on Facebook and Instagram. #differentbydesign

Email: jm.talent@concentrix.com

Executive Client Support Representatives (Kingston, JM) - Concentrix

IMMEDIATE HIRE KINGSTON SEEKING (FULL-TIME) EXECUTIVE CLIENT SUPPORT (TEMPORARY WORK AT HOME)

IMMEDIATE HIRE!!! APPLY NOW and enjoy BENEFITS such as our: - Superior Compensation - Employee Recognition and Rewards Programs - Robust Career Development Programs - Paternity Leave and many more!

NOW HIRING!!! Level 2 - Executive Client Support Representatives!!! 

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

All CNX team members benefit from:

• Competitive salary
• 100% Health and Life Insurance Premium
• Transportation service (conditions apply)
• Marriage & paternity leave
• Weekly lunch subsidy
• Chill room with modern games & lounge area to relax
• Free onsite Wi-Fi - all day, everyday
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Candidates should have: 

• Business to Business (B2B) work experience
• Ability to work autonomously
• Solid Communication Skills 
• Portfolio management

Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

 Requirements:

• One (1) year customer support / service and/or 6 months sales experience
• CV, NIS, TRN, ID, certification for minimum of 3 CXCs / GCE Subjects (grades 1 to 3, including English language) and a numeric subject or Customer service-related HEART Level-II Certificate
• Schedule Flexibility (holidays & weekends)
• Ability to adapt communication approach to mirror the audience
• Great customer service skills
• Being able to ask for assistance when there are issues beyond your control.
• Good organisational skiills (Prioritization)
• Must be resourceful and intrinsically motivated
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• 25 words per minute / 90% accuracy (typingtest.com)
• Police Record (Valid in the last 6 months)

Follow us on Facebook and Instagram. #differentbydesign.

WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different.

Email applications to: jm.talent@concentrix.com

Inbound/Email/Chat Customer Service Reps RB (Montego Bay) - Concentrix

 Globe and Mail - Inbound/Email/Chat Customer Service Representatives RB

Essential Functions/Core Responsibilities 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

Candidate Profile 
• High school diploma with six plus months of customer service experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role 
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

APPLY TO CONCENTRIX

   

Customer Service Advisors (Kingston) - Concentrix

Description

Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service in a Technical environment, while providing the ultimate satisfaction to our customers.

CUSTOMER SERVICE ADVISOR

Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers? Then, we want YOU!!

Responsibilities include:

• Managing large amounts of incoming calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Handling customer complaints, provide appropriate solutions and alternatives
• Following-up to ensure resolution
• Keeping records of customer interactions
• Following communication procedures, guidelines and policies
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required

The candidate MUST:

•  Be able to work in any cultural environment
•  Possess excellent communication and organizational skills
•  Be reliable and honest
•  Be energy driven
•  Be Self-motivated
•  Demonstrate initiative and the ability to work independently within a diverse team environment
•  Possess a high level of integrity
•  Be flexible to work on any 24-hour shift assigned
•  Possess an excellent command of the English Language
•  Possess Technical experience
•  Have a minimum of one (1) year call centre experience

 Qualifications & Experience:

• A minimum of four (4) CXC passes, inclusive of English Language
• Ability to type a minimum of thirty-five (35) words per minute
• Possess strong verbal and written command of the English Language
• Minimum of one year (1) of experience in the BPO industry
• Must have technical experience.

All CNX team members benefit from:

• Competitive salary
• 100% Health and Life Insurance Premium
• Transportation service (conditions apply)
• Marriage & paternity leave
• Weekly lunch subsidy
• Chill room with modern games & lounge area to relax
• Free onsite Wi-Fi - all day, everyday
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Email applications to: jm.talent@concentrix.com