Customer Service/Soft Collections Rep. (Radius Global Solutions) - Montego Bay, Jamaica

 Description

The primary role of an agent is to effectively communicate using the telephone with our client’s customer to achieve the desired results. Communication with customer may be in an inbound and outbound basis, following the outline of professional communication standards and requirements.

The primary role of an agent is to effectively communicate using the telephone with our client’s customer to achieve the desired results.  Communication with customer may be in an inbound and outbound basis, following the outline of professional communication standards and requirements.  Effective agents are results driven, goal oriented, self-disciplined, and open to continuous process improvements. 

Key Responsibilities

• Handle customer calls
• Meet expectations of client goals
• Ensure daily communications are performed in a timely manner
• Expected to spend 85% of daily hours on the phones
• Work in a team setting
• Adhere to all company policies and procedures
• Effectively communicate with the customer to resolve customer payment and provide solutions
• To deal with internal and external customers in a professional manner at all times

Skills

• Clear speaking voice
• Excellent written and verbal communication skills.
• Good time management.
• Trustworthy and honest
• Must be very task oriented.
• Excellent negotiator
• Customer Service experience
• Computer experience
• Ability to multitask
• Ability to accept coaching and developmental feedback
• Must be able to work between the these hours 7am to 11 pm on any given day
• MUST HAVE RELIABLE INTERNET SERVICES AT HOME 

All applicants have to undergo a drug test and background check

Email: careers@radiusgs.com